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“Real romantic getaway....”

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Ashoka Tree Resort Ubud
Ranked #84 of 553 Specialty Lodging in Ubud
Certificate of Excellence
singapore
1 review
“Real romantic getaway....”
Reviewed September 17, 2013

We spent a very happy and a lovely 4days ,the best trip ever.we stayed in villa no:109. had a very great time and will definetly go back.Highly recommended for honeymooners and families with kids tooo. Regarding the hotel /villa ,there is still room for improvement.


Shopping Tip: baragaining of everything is highly recommended,except food... especially the satay ayam at the hotel with traditional balinese spicy sauce is awesome...

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sindhu K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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238 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Victoria, Australia
1 review
Reviewed September 9, 2013

The staff are very friendly & helpful; the facilities are very good; be careful though when walking the local laneways outside the villa though as the local dogs are a problem! Not really the fault of Bali Rich as dogs are a problem in many places in Bali - just be aware.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 7, 2013

During my 4 nights stay in Bali Rich Villa recently, my appreciation goes to a dedicated staff, Mr Seken who is helpful, informative and honest to guests. He is also a good tour guide. I hired 2 whole days for car rental and he drove us around. The dinner at Bali Rich is yummy but the breakfast is just ordinary. Staff are helpful and the spa is triple excellent.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank May Myanmar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 14, 2013

My partner and I recently enjoyed a kid free 11 nights at Bali Rich. Our room was beautiful, the gardens were stunning, sitting quietly by the pool was heaven and the view from the restaurant was gorgeous. But what really made our stay so enjoyable were the beautiful staff.
I had a cooking lesson which was four hours long! The chef, and his assistants were amazing - I thoroughly enjoyed and would recommend the experience - Make sure you pay the $10 extra and go to the traditional markets - such a cultural experience.

I really want to say thank you to Reddy, Tiari, Putu and Madi for your outstanding service - you guys were awesome, and very much a part of our Bali memories.

The bathroom did have a faint smell - I think because it is so humid all the time, but was stunning otherwise.

The little extras, like having our bed turned down after a big day out, were lovely.

The meals in the restaurant were reasonably priced we thought. Breakfast was massive!!! Room service was a great option if we wanted quiet.

We'd like to encourage management to lower the price of spa treatments on site. Because there are so many great spas in Ubud, we didn't have a massage at the hotel - they were too dear (although still cheapish compared to Australia!).

Thank you for a wonderful experience - we'll be back :)

Room Tip: The whole resort is set out well and very quiet. There are only about 17 rooms in total - so it is a...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaypen10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 12, 2013 via mobile

Was staying for 2 nights in this property, in the one bed room villa & here is my reviews:

a. Bedding: mattress is ok however when we went in to villa's room the room was not clean enough (the smell of damp)
b. Bathroom: bathroom's amenities is adequate
c. Room Service: the food that they served is good but it takes a quite time to reach to our villa
d. Front Line Staff: FDA, F & B Attendant ( room service & restaurant) & H/K Attendant are friendly & knows what they do (product knowledge)

Stayed August 2013, traveled with family
Helpful?
1 Thank Donny Frisky P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 1 Contributor
3 reviews
Reviewed August 3, 2013

If you love nature, this place is for you. Don't expect to go wild at this villa. It's just a place to for you and your spouse or your family to relax and have some quality time together. The grounds were very good. At night the temperature can drop to maybe around 20 degrees. We went for our 20th wedding anniversary and I told them I love flowers. It was mind blowing when we entered the villa. The bed was decorated with flowers and the bath tub were filled with red and pink flower petals. So romantic. I just couldn't stop giggling till now. We stayed 1 night at at bali rich seminyak and 2 nights at bali rich Ubud. To our surprise both our villa were decorated with flower petals and the management gave us a 2 cakes. The restaurant don't provide much variety but it was ok for us... if you really want to eat you can go to the town and fill your tummy and its not too far away.
Overall, our stay was magical for us. Definitely we will return.

Room Tip: We stayed in 2 bedroom villa and it was perfect for us. Our villa was called "Lely 202". F...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flower_643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 7, 2013

We stayed at Bali Rich Villas from the Thursday 06/06/2013 to Sunday 09/06/2013. We wrote an email to the Management, prior to submitting this review in order to give them an opportunity to respond.

Our booking was made using an online discount coupon.

Overall, our stay was uncomfortable and certain areas of service were unacceptable.

We stayed in Villa 109. Although we would have liked to, we did not use the kitchen facilities during our stay and opted to have our breakfast in the restaurant each morning. The kitchen bench was covered in dust when we arrived and there was evidence of small animal droppings on the bench top near the sink.
We took into consideration that it is an open plan kitchen and subject to the elements. However, during our 3 night stay, the kitchen was never once cleaned or dusted.

The plunge pool was small and cold, it was not worth our time using it. The pool towels left out for us were stained, and on the second day another animal dropping appeared on one of the towels. Even then, the cleaners did not remove the dropping or the towel.

The bedding had a foul odor, like damp, dirty water. Again, they were stained. We noticed the same stain from when we arrived was there on our last night, so we could tell that the sheets hadn’t been cleaned.

The bathroom, whilst spacious, smelt like stale and mould, so much so, we had to keep the bathroom door closed from the bedroom to contain the overwhelming smell.
The shower screen was built up with scum. Although it looked nice, the drains surrounded by river pebbles were not practical and do not allow the water to drain properly, which we assume is what causes the smell.
The toiletries were not appealing as the bottles were faded and they looked pre-used, even though they were full.

Again, whilst the bathtub looked nice, the drain was mouldy and rusty.

The floor mats were folded nicely, but when unfolded, they had dirty black marks on them. Same with the shower towels. Most frustratingly, our hand towels were taken away after the first night and never replaced for the rest of our stay.

At the time, we did not make a complaint to housekeeping as it did not seem appropriate to cause a fuss. We also assumed that housekeeping services would be of a basic standard and should not require a complaint to offer such services.

One exception to our overall experience was the complimentary painting class offered by I Made Seken. He was friendly, professional, polite and an asset to their establishment. Further, all the staff we met at the restaurant, the spa, the front desk and the drivers were very friendly and helpful.

The villa itself is located 10-15 min from the main town. There are no points of interest within walking distance, so the complimentary shuttle buses are necessary. If you require transport outside of these hours, you will need to hire a driver (approx. 50K rph). Alternatively, scooters can be hired for 50K rph per day. The grounds are beautiful and set amongst the forest landscape. The pool area was well kept and overlooking the valley. There is a fairly good range of options for breakfast. Access to wifi was good, which is fortunate as the television only had one channel in English (Discovery) which was dubbed over in Indonesian.

We received an email response within 2 business days thanking us for our kind review and ensuring that they have a standard operating procedure in which their staff are refreshed every 3 months. They intend on having the negative aspects rectified in the coming days. Similar reviews were posted in late 2012 by fellow Trip Advisor reviewers, but we did not see any improvements on their experience during our stay.

We feel that for the price advertised, (even with the online discount) it is poor value for money.
We are genuinely surprised at the high ranking on Trip Adviser and booked it on this basis.
The management photos posted on Trip Advisor and their website are misleading and in the future we will heed the negative reviews before booking again.

The establishment has plenty of potential, but it is unreasonable to charge the rates that they do for the lack of basic service. You cannot get by solely on a beautiful setting and large rooms without a good standard of cleanliness. Whilst we can accept certain elements, small pool, mosquitoes, noisy air-conditioning, etc – hygiene and cleanliness is one thing that should be considered a priority for guests.

Room Tip: Don't stay in Villa 109, as this would make the second negative review specific to this room.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank joandjosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ashoka Tree Resort Ubud

Property: Ashoka Tree Resort Ubud
Address: Jalan Raya Kedewatan Banjar Tanggayuda | Banjar Tanggayuda, Ubud 80361, Indonesia (Formerly Bali Rich Luxury Villas Ubud)
Location: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #84 of 553 Specialty Lodging in Ubud
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ashoka Tree Resort Ubud 4*
Number of rooms: 17
Official Description (provided by the hotel):
Bali Rich Luxury Villa & Spa Ubud is reminiscent of a traditional Balinese village where life is lived just one day at a time. The property embraces a green parcel of landscape overlooking the Wos River on the rural outskirts of Ubud. It is an area charged with spiritual energy where the legacy of local art and culture is carefully preserved. Guests are welcomed with a signature brand of hospitality and personalized services that enhance the quality of each and every stay. Bali Rich Luxury Villa & Spa Ubud is removed from the busy pace of modern living. It is a place to take time out to relax and rediscover the simple pleasures revealed by each by each new day. ... more   less 
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Also Known As:
Bali Rich Luxury Villas Ubud Hotel Gianyar
Ashoka Tree Resort Ubud Bali

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