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“Cozy Boutique Hotel”
4 of 5 bubbles Review of The Grand Sunti

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The Grand Sunti
Ranked #105 of 195 Hotels in Ubud
Certificate of Excellence
Singapore
Level Contributor
43 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Cozy Boutique Hotel”
4 of 5 bubbles Reviewed July 22, 2011

We liked this > 20 rooms boutique hotel, so cosy as each room has a balcony and there is a pretty swimming pool for guests. The whole atmosphere is rather homely, relaxed and charming. The rooms can be dimly-lighted but generally quite spacious. The breakfast is served in a restaurant away from the rooms (hence quiet) and the food is rather simple fare, nothing outstanding. In terms of location, the monkey forest is within walking distance.

  • Stayed March 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Clear_Brook_Rae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandSunti, Manager at The Grand Sunti, responded to this review, September 15, 2014
Dear Value Guests,

Warm greetings from The Grand Sunti, Ubud. Bali!

Reference is made to your request expressing your concerns with the note that you leaving it for me recently.

We appreciate your kind concern for bringing up the matter to us. It is only through comments received from concerned guests like you will we be able to look into areas of improvement for the betterment of our hotels worldwide.

We will look into all the point and feedback given by you seriously and we will do our best to improve it.

Thank you and may we look forward to welcome you again to Bali in the near future.

With best personal regards,


Wawan R. Gutawa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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305 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Miami
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed July 1, 2011

This hotel is very clean and has a relaxed atmosphere. The hotel arranged for pick up even though we arrived at 2am. The front desk personnel areveryhelpful and went out of their way to help us with trip planning. Onky constructive criticism is that they need to be better at replacing towels and toiletries. Otherwise, great experience and walking distance to sops and restaurants.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank MMARI007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandSunti, Manager at The Grand Sunti, responded to this review, September 7, 2014
Dear Value Guests,

Thank you for staying with us at The Grand Sunti Ubud!

We hope you and your love one have had a wonderful and enjoyable time at our resort and will come back for more.

We are really grateful that you spend your valuable time by giving us all the point and feedback during your stay with us so that we can improve our service for the benefit of our guest in future.

We would like to take this opportunity to thank you for your support towards The Grand Sunti Ubud !

Best Personal Regards,

Wawan R. Gutawa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
90 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed June 8, 2011

Stayed here 3 days in June of 2011. It has a great location- 10 minute walk to the monkey forest and 20 minutes to central ubud. There are also lots of shops near. For the price, this hotel was great. I would certainly stay here again. The staff were very friendly and remembered our names each time they greeted and chatted with us. I recommend it to anyone visiting Ubud. Also check out the charity shop across the street- money goes to a good cause.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nessy18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandSunti, Manager at The Grand Sunti, responded to this review, September 7, 2014
Dear Value Guests,

Thank you for staying with us at The Grand Sunti Ubud!

We hope you and your love one have had a wonderful and enjoyable time at our resort and will come back for more.

We are really grateful that you spend your valuable time by giving us all the point and feedback during your stay with us so that we can improve our service for the benefit of our guest in future.

We would like to take this opportunity to thank you for your support towards The Grand Sunti Ubud !

Best Personal Regards,

Wawan R. Gutawa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed March 19, 2011

We were on the search for a hotel in Ubud with a driver and noticed this one on Wotif site so went to check it out. After looking at a couple of the rooms available and bargaining for a price we were greeted with a lovely welcome drink and checked into one of the older rooms, second level towards the front of the complex.
Upon arrival we noticed a leak in the bathroom, light that didnt work, toilet definately not cleaned and then the front door lock fell off in my hand. Definately not a good start. Staff did not speak english very well and did not believe us about the bathroom leak, tried to tell us it was the shower and that my friend put the water on the floor from the shower. We stayed in the room overnight, the beds were perfect however the room was very noisy, sounded like balinese just behind us who were very lound. The next morning we went to the bathroom to discover the leak had continued through the night and the toilet was not flushing completely. We were concerned in case it got worse, told the staff who then tried to do a dodgy fix job. I then tried to flush again and the same thing, the friendly lady on reception then came and kindly offered to upgrade us to a deluxe ground floor room up the back of the complex. It was a shame as we had settled in but didnt want to take any chances with the toilet so we moved. The next room was lovely, very modern, great beds again and right near the pool.
The restaurant as previously mentioned was nothing to write home about - our first morning at breakfast was not good at all. The food was cold and not much variety. One of my worst experiences ever. We never ordered any food from here.
Towards the end of our five nights, which included Nyepi day also, we saw another young couple moving rooms. When seeing them in town I spoke with them and found out they were only staying two nights and had been given a lower rate than us.
Well after the issues we had already had and the poor breakfasts I was not happy. We then spoke to reception staff and the manager and had our rate reduced. Most staff were friendly, however there was one male staff member who made my friend and I feel uncomfortable, he was not very welcoming and approachable, very intrusive. He made our stay a little worse as we always returned after a day out hoping he would not be there. We also were constantly pestered to pay our bill, which you normally pay upon check out.
The beds were the best thing this hotel has going for it.
I definately will not return or recommend this hotel to others.
Try to find elsewhere.

  • Stayed February 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rustyQueensland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandSunti, General Manager at The Grand Sunti, responded to this review, September 15, 2014
Dear Value Guests,

Warm greetings from The Grand Sunti, Ubud. Bali!

Reference is made to your request expressing your concerns with the note that you leaving it for me recently.

We appreciate your kind concern for bringing up the matter to us. It is only through comments received from concerned guests like you will we be able to look into areas of improvement for the betterment of our hotels worldwide.

We also would like to apologies if we have made your holiday uncomfortable and rest assured that is not our intension.

We will look into all the point and feedback given by you seriously and we will do our best to improve it.

Thank you and may we look forward to welcome you again to Bali in the near future.

With best personal regards,


Wawan R. Gutawa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jellyblush
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed January 22, 2011

I stayed 3 nights at the Sunti. It was a funny mix, they excelled in some areas but were woeful in others. Here's my rundown

The Good

Service! The staff are incredible, nothing too much trouble, go out of their way to help and support you.

The rooms are really beautiful - I had a modern deluxe rooms and it was comparable to a 4 star hotel room visually. gorgeous. Bed very comfortable.

The Bad

Rats in the kitchen. I saw one running about, and mentioned it to the chef, who laughed and said 'yes many rats'. Yes I know Bali is not the developed world but that is still gross.

The food. Appalling. I had room service once and there were bits of grit all though the food which tasted bad too.

Sleep quality. The rooms are not soundproofed at all. On the advice from trip advisor I'd booked a deluxe room at the back to protect me from noise, but it did not.

Overall the staff are great and if the kitchen was sorted out and the rooms properly soundproofed this could be a great place to stay. But I would not stay here again or recommend to others

  • Stayed January 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jellyblush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandSunti, General Manager at The Grand Sunti, responded to this review, September 15, 2014
Dear Value Guests,

Warm greetings from The Grand Sunti, Ubud. Bali!

Reference is made to your request expressing your concerns with the note that you leaving it for me recently.

We appreciate your kind concern for bringing up the matter to us. It is only through comments received from concerned guests like you will we be able to look into areas of improvement for the betterment of our hotels worldwide.

We also would like to apologies if we have made your holiday uncomfortable and rest assured that is not our intension.

We will look into all the point and feedback given by you seriously and we will do our best to improve it.

Thank you and may we look forward to welcome you again to Bali in the near future.

With best personal regards,


Wawan R. Gutawa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
209 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 bubbles Reviewed October 21, 2010

My sister and I spent 5 nights at the Sunti hotel. We enjoyed our stay there! The rooms are big and clean, the staff extremely polite and helpful, the swimming pool small but very nice. Our room was a bit noisy (we could hear the noise from the street), but if you ask for a room in the back, or one on the ground floor, it should be better (we did not want to change room as we do not mind the noise so much, we are used to it).
The hotel is located in the south of Ubud, it is not far a way from the Monkey forest, and a 15-20 minute walk to the market. One practical tip: there is a charity shop just in front of the hotel. It is a great place to stock up on books and travel guides, and we actually donated some clothes which we did no longer need. They were extremely happy about that!

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Enjoytraveltheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGrandSunti, Manager at The Grand Sunti, responded to this review, September 7, 2014
Dear Value Guests,

Thank you for staying with us at The Grand Sunti Ubud!

We hope you and your love one have had a wonderful and enjoyable time at our resort and will come back for more.

We are really grateful that you spend your valuable time by giving us all the point and feedback during your stay with us so that we can improve our service for the benefit of our guest in future.

We would like to take this opportunity to thank you for your support towards The Grand Sunti Ubud !

Best Personal Regards,

Wawan R. Gutawa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Grand Sunti

Property: The Grand Sunti
Address: Pengosekan Street, Ubud 80571, Indonesia (Formerly The Sunti Ubud Resort)
Location: Indonesia > Bali > Ubud
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#38 Top resorts Hotel in Ubud
#66 Luxury Hotel in Ubud
#87 Spa Hotel in Ubud
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Grand Sunti 4*
Number of rooms: 52
Official Description (provided by the hotel):
The Grand Sunti, located only 5 minutes drive from the hustle and bustle of Ubud, is the ideal home to explore Ubud in all its beauty including its rich cultural heritage and natural environment. Visit the traditional village and experience the true Balinese Lifestyle. Offering 52 Balinese and contemporary designed rooms with 8 Superior Rooms, 12 Deluxe Rooms and 32 Super Deluxe Rooms. Enhance the Ubud lifestyle, visit the Ubud monkey forest, walking through Monkey Forest Road with various restaurants and shops. Come back to the resort then Relax and sunbathing by the pool or hanging at The Cafe in front of the lobby. ... more   less 
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Also Known As:
The Sunti Ubud Hotel Ubud
The Grand Sunti Ubud, Bali

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