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“Amazingly stunning!”
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Very good
62 reviews
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Overview
Villa -
7 Bedrooms, 7 Bathrooms, Sleeps 18
Ubud, Gianyar, Bali

Reviews from our community

Very good - based on 62 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Astrid v
Utrecht, The Netherlands
2 reviews
“Amazingly stunning!”
Reviewed August 28, 2016 for a stay in May 2016

Wow, this was heaven on earth!! From the view, the beautiful room, the terrace, the food, the welcome, the staff... did I mention the view?? Everything was just perfect!! Thank you again for your hospitality!

How easy was it to book the property? How helpful were the directions to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Traveling group: Alleen
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cosmopoli...
1 review
“Wonderful”
Reviewed August 24, 2016 for a stay in August 2016

Incredible villa. The title doesn't lie : stunning 5* service and amazing view ! I add to this the beautiful garden, everything was very clean, great rooms...The bumpy road to access the villa is not a problem, even with a fully load family car. Andrew and his team are very kind and helpful. The price is quite reasonable regarding the luxury of the villa and service. Game room was perfect for the children (billard, ps3) The only thing I regret is the broken string of the guitar :-(.

Traveling group: En famille avec adolescent(s)
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An_expert...
The Netherlands
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Strongly recommended!!”
Reviewed July 29, 2016 for a stay in July 2016

We stayed five nights at Hillside Eden Villa and absolutely enjoyed it! It is actually hard to say what we loved the most: the breathtaking view over the jungle and the distant mountains, the huge tropical garden, the amazing pool or the incredibly friendly staff.

This is a wonderful property with four big bedrooms, a spacious dining area with kitchen and a lounge room with big screen TV and billiard table. Two bedrooms (upstairs) each have a huge, absolutely lovely terrace overlooking the jungle. The two bedrooms downstairs open directly on the pool area.

Staff were truly awesome. More friendly, helpful people I have hardly ever come across. The manager, Andrew, oversees four people that clean the house, maintain the garden, look after the pool, cook your meals, etc. We quickly became very good friends with all of them!

Breakfast was included in the rate, and the other meals could be ordered day by day from a lovely menu. Prices for these were very reasonable, and our meals were always delicious. Andrew, as a treat, even arranged for us a tasting of babi guling (suckling pig), one of Bali's most famed dishes.

It is true, as pointed out by other reviewers as well, that it can be tricky to find the villa if your driver has not been there before, but Andrew can easily arrange transport on your behalf, at very reasonable prices, or can provide you/your driver with accurate directions. We used Andrew's drivers to arrive at the villa from Nusa Dua, and whilst at the villa for daily trips to Ubud and other locations. These drivers were very friendly, drove very safely, and proved to be good tour guides as well.

We will return very happily to Hillside Eden. Strongly recommended!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location and views
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Aug 15, 2016
Thank you so much for sharing your experience. We really look forward meeting you all again. All the best, Hillside Eden Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dwita y
1 review
“Heaven is here”
Reviewed June 19, 2016 for a stay in June 2016

I spent my lovely 3 days here with my family. It's such an amazing place.This place is a bit hidden and you have to pass the bumpy road first, but after arriving here, you will find the heaven which comes down on earth. There is a wonderful waterfall near the villa and the staffs are ready to take you here and bring you to an unforgetable adventure.Cozy and spacious room, breathtaking view, delicious food, friendly staffs and great atmosphere. What do u wish more?. Cant wait to come here again.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 23, 2016
Dear Mb Dwita,

Thank you for the review and we are really happy to meet you and your lovely family “Keluarga Bebek” here.

Meet and making a new friends and new family is always a best part of being a host here.

We really look forward for the opportunity of welcoming all of you here in the near future.

Stay in touch.

Kind regards,

Hillside Eden Family
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sn0zzle
Brisbane Region, Australia
2 reviews
“relax and unwind”
Reviewed June 2, 2016 for a stay in May 2016

If you love serenity and peace this is the place for you. Amazing views, fabulous staff and great food. The suites were amazing, with picturesque views from every window.

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: the view, location and staff
Liked least: the bumpy road
Traveling group: Friends
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 3, 2016
Dear Lorraine,

Thank you for staying at Hillside Eden. We still remember your smile, you were such a lovely guest and we hope to see you again!!!

Kind regards,
The Hillside Eden Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taryn R
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A slice of heaven in the hills”
Reviewed April 29, 2016 for a stay in April 2016

If you're looking to escape the hustle and bustle in Bali, this villa is for you. Beautiful scenery and helpful staff. The cook will make anything you would like and gets ingredients fresh daily from the local market. The driver is very knowledgeable, speaks good English and it's never a problem to go anywhere. Would suggest that you bring a jumper or cardigan as it is much cooler at night than being by the beaches!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
May 18, 2016
Dear Taryn,

Thank you for your review. Meanwhile, during your stay, we were busy with maintenance for our reopening on June 1. Thanks for your understanding and we are very glad you enjoyed your stay at Hillside Eden.

Warm regards,
Angelique & Andre
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jadk001
Auckland, New Zealand
Level 6 Contributor
156 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Amazing view and spacious but watch the staff”
Reviewed March 23, 2016 for a stay in March 2016

Love the view from the rooms in the morning and the spaciousness - good if you want to be away from the huddle and bustle! Loved falling asleep to the sound of geckos at night!! The villa however does feel like is not set up guests and staff were pretty bad. No modem for wifi when arrives so had to wait till next day for Internet (even then it's intermittent but atleast it's a connection) - hot water failed after first night and was barely luke warm from rest of stay - staff told u to run for 15 mins but just made it colder and was never fixed so we just gave up and accepted it. Also you need to bring your own water and no drinkable water is supplied - maybe a mini bar system could be easily done.

The worst part was the staff, which was a massive disappointment after how much owner Judith said they were great - our other villa stays in Bali had amazing staff and meals but here was lacking. Advertised on Airbnb with clothes washer, asked staff where was and she said she could put on for us ... Next day she had laundered and had a bill for $30!! Which we had to pay, never meantioned this to us at any point until to late .... Ripping off. The cook meals were always cold, tiny and largely consisted of packet noodles. Juice was always watery, tasteless and when we requested one type a day before she just serves whatever she felt like the next (asked for orange and get lemon?). She gave us a "free" drink one night as she said she had left over and then later charges us for it??! What on earth? Breakfast is two tiny peice of toast ... Coffee, drink, anything else is extra ... American breakfast we tried at cost .... Cold, rubbery and bacon was solid and burnt. Coffee still extra then. Also add 30 mins every morning to the time you would like ready... We said 8 every morning and every time nothing (even drink) was served before 8.30 - made us very late. Overpriced and just ate other places.

The driver we were promised was a good deal through villa but was most expensive on entire trip ... We went one morning 20 mins to rice paddy then asked to be dropped in Ubud at midday - got picked up 6.30 and he said was full day and had to pay 1 million plus we should do more as this was too cheap???! For 1.5 hour driving all up.... Considering advertised free transfers into Ubud this is rather ridiculous and just not what I have come to expect from the other amazing villas all over Bali. He will also try pressure you into any and all activities which I believe he must get commission on - Do your research before hand and be firm

Advertised as with WiFi but when we arrived no modem - Came next day but was intermittent at best.

Judith was fantastic to deal with and has such trust in her staff - seems to me w case of while owner is away the mice will play. Needs to reassess what is on offer and what is available

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The veiw
Liked least: The staff
Traveling group: Friends
Would you recommend this hotel to a friend?   No.
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Mar 25, 2016
I am always sorry when people don't enjoy their stay but will defend my staff these 5 grown men only stayed 2 days and were seldom there to enjoy our beautiful villa and feel they wanted a different experience altogether maybe in Ubud.we have never advertised free transport to Ubud.We are installing a state of the art wifi system this week.Our water is solar and with heavy cloud sometimes 5 showers at around the same time is not possible.We also have a booster which should have been explained. [and it was a lot of muddy clothing and was sent to a laundry as it would never have dried in their timeframe].I agree that the staff should have told them they were sending it to a laundry which we never usually do.The aqua company had a production problem and the plastic bottles were not able to be purchased anywhere but boiled water was placed in the fridge and water from the villa is safe to drink.The cook would never have served noodles if they weren't ordered.Lastly we are employing a full time manager so an experience in a beautiful villa in the jungle on a cliff is not ruined by less than perfect toast.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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