It was with much anticipation that we arrived at Bidadari after reading the fantastic reviews of the property. To be sure, our arrival was met with much attention and we were introduced to our butlers and the staff and taken to our villa..the Kenyeri. When we booked our villa, this two-bedroom unit was the only one available, we had only needed a one-bedroom unit...but were assured we would be upgraded to this two-bedroom unit for our entire stay of three nights.
The villa is beautiful, and the view is outstanding. The second bedroom is accessed via outside stairs and was locked, but we did not need it as there is only two of us. However, if you are booking this unit in order to have two-bedrooms for use of the living room/kitchen and of course visiting...you should be aware that again, it is only accessible via the outside. There are many stairs down and back up(!) from this villa...I counted 88. The pool is nice, but very cold. We thought we would spend a lot of time relaxing in it...but the temperature made that impossible.
Also, this is an outdoor environment. The only enclosed room with air conditioning is the bedroom. There are a lot of ants and even though they would spray for them(of which the smell of bug spray became a nuisance)...we would find many more each day. The bathroom is quite dark, I assume so that the light won't attract bugs and animals. But as we both wear contacts...it made for a lot of difficulty in removal/placement due to the low light. In fact all of the lighting is quite minimal..so be aware that once it gets dark, there will not be much you can do in the villa. This is more like luxurious camping. Even in the enclosed bedroom, I found a spider as big as a half-dollar...luckily they supply cans of bug spray.
There is construction happening next door - we were told we could close the shutters for more privacy...but there is lot of hammering, so for me it was more the noise that was an issue. They started at about 8 am and didn't stop until dusk every day...including the first Sunday of our arrival. I realize that this is outside of Bidadari's control...but if you are looking for quiet...this is not the place at this time.
The service on our first day was great. We had asked for our blinds in our bedroom to be closed as they were floor to ceiling and wound tightly to the bracket...this was done quickly. The dinner included in our package was tasty, but the amount of chicken quite sparse...we each were able to extract maybe 4 or 5 bites of meat from the bony chicken. The service though was fantastic. However, after the meal they gave us a bill for the dinner. We had to sign that we agreed on the price including service...even though at the top it stated that the meal was included in our package. It was a bit disconcerting.
On our second day, the service started to break down. A request to have our towels replaced and the blinds drawn as we left for dinner, was never completed. Not a huge deal to us and they had turned down our bed. They do supply a ride into town and back whenever you want. This is definitely needed as it is about a 15-20 minute ride to town. We went into town for dinner and to see the kecak fire dance(highly recommended!). On our return, at 9:15 pm, we were informed by the girl at the desk that they would be moving us the next day. We did not understand why we needed to move...again we had been assured we would be in the villa for the entire stay. They really put the girl at the desk in an unfortunate position in having to tell us this news. We had no advance notice of this and it was already late in the evening and we had an early morning tour booked for the next day. A call to the assistant manager was placed and we were told we could stay in our villa.
The next day, we had our tour...booked by us, as the prices at Bidadari are quite high. On our return, we had booked our massages which were also included in our package. They were fantastic, and I can't speak more highly of our two masseuses. Our massages ended at 4pm and we were met at the spa by another staff member. She asked how are massages were and then informed us that they were going to 'upgrade' us and we would be moving to another villa. This was our last night at Bidadari and again, we did not understand why they kept trying to move us. There was never any explanation. We would certainly have understood if there was an issue with our villa or a mistake had been made and they had double-booked our unit. We stated that we were perfectly happy with our villa, this was our last night and we did not want to spend time packing up, unpacking for the night and then packing up again in the morning. So much for the relaxing effects of the massage! She relented and allowed us to stay.
Overall, the staff at Bidadari are very nice, friendly and quite helpful. Just know what you are getting in regards to the accommodations and make sure you have a copy of your reservation confirming what they are supplying you.
Also, the Ubud Tourist Information office is located across the street from the Palace and main temple. On our first day, we asked the driver to take us there and instead we were dropped off at one of the many tour companies in town. You do need to know where exactly you want to go. :-)
- Official Description (provided by the hotel):
- Located 10-minutes from Ubud, Bidadari Private Villas & Retreat offers villas with free Wi-Fi and flat-screen cable TVs. It features a spa, free parking and a free return shuttle services to Ubud. All villas come with a DVD player, coffee & tea making facilities and microwave. Each Villa has their own private pool. Guests can enjoy a traditional Balinese massage and body treatments at the resort's Matahari Spa. A small library of books and DVDs are available. Bidadari Private Villas & Retreat is 33 km away from the Ngurah Rai Airport. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Agoda, Expedia, Hotels.com, Orbitz, Priceline, Hotwire, TripOnline SA and getaroom.com so you can book your Bidadari Private Villas & Retreat reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Bidadari Private Villas And Retreat - Ubud
- Bidadari Private Villas & Retreat - Ubud Hotel Ubud
- Bidadari Private Villas & Retreat Ubud, Bali