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Traveler rating
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13 - 18 of 872 reviews
Reviewed 4 weeks ago

Loved this resort. It was our honeymoon and the staff gave us a complimentary upgrade and the room was splendid! The rooms were spotless and staff and service was great! Will definitely be coming back!! Thank you again, Maya Sanur

Date of stay: September 2019
    • Value
    • Rooms
    • Service
Thank nitak888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddo A, Resort Manager at Maya Sanur Resort and Spa, responded to this reviewResponded 3 weeks ago

Dear nitak888,

Greetings from Maya Sanur Resort and Spa,

Thank you very much for staying with us recently and for writing this review. I am delighted to learn you enjoyed your honeymoon and found our resort exceeded your expectation including the room and the great services.

Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

I am very happy to hear that you will definitely come back and the entire team cannot wait to welcome you again for another exquisite experience.

Sincerely yours,
I Putu Eddo Arthawan
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

We travel internationally 4-5 times per year. I have never felt so welcomed and unobtrusively catered to. Staff could not be more accommodating. The rooms are thoughtfully designed and comfortable. Food and drinks were tasty and not too expensive. We stayed 8 nights and did not want to go home. I would book the lagoon room next time though 3rd floor was lovely too.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddo A, Resort Manager at Maya Sanur Resort and Spa, responded to this reviewResponded 3 weeks ago

Dear Melissa H,

Greetings from Maya Sanur Resort and Spa.

Thank you for taking the time to share such a wonderful review of your recent eight nights stay with us. I am pleased to hear that we have successfully exceeded your expectations and that you enjoyed your experience very much.

I am very happy to also read that you were pleased with the services received from the staff. We strive to give the best service and create memorable moments for our guests during their stay and going through your comment makes us believe that we have achieved this goal.

We are looking forward to receiving your booking for next visit.

Sincerely yours,
I Putu Eddo Arthawan
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

We booked months in advance a lagoon access room (specifically this one over a private pool as all photos online showed the private pools to be under cover and no sun). On check in were told we got upgraded from lagoon access to private pool. Thought we would check it out just to see but like online the room and pool area didnt have one bit of sunshine so said we would like our orignial room. Was made to wait in the room while she checked the room for us to be told the king bed isnt available and we had to have a room with 2 beds. So annoying when you book months in advance and dont even get what you booked.

Rooms were nice, clean, quiet. Only issue i had with the rooms were the beds didnt even have a duvet on them! Just a sheet and a hospital style blanket.

Lastly the breakfast is nothing special, food was fine but not much variety. Also unable to have coffee as no option for dairy free milk (almond etc). For such a high price hotel i expected more and wasnt that impressed. We pay less to stay at the padma and the breakfast buffet is 5 x the size and they offer all dairy free milk/vegan yoghurt etc.

Wouldnt stay again for the price

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank Tanya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddo A, Resort Manager at Maya Sanur Resort and Spa, responded to this reviewResponded 3 weeks ago

Dear Tanya M,

Greetings from Maya Sanur Resort and Spa,

Thank you for your stay recently and sharing your review to our Tripadvisor readers.

I am disappointed to know you did not enjoy your stay and our breakfast did not meet your expectation. Please kindly accept our sincere apology for these inconveniences.

Your constructive feedback is truly appreciated to improve our service in the future.

I hope there is an opportunity to welcoming you back to the resort.

Sincerely yours,
I Putu Eddo Arthawan
Resort Manager

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Reviewed 5 weeks ago via mobile

This is a stunning place we have pool villa with ocean views from our window electric blinds to take the hard work out round bath tub large with views gorgeous bathroom and a window extra room feature behind bed that lights up as in photos great breakfasts lap pool is great service spot on this room is beautiful highly recommend

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank X8982QIdavew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddo A, Resort Manager at Maya Sanur Resort and Spa, responded to this reviewResponded 3 weeks ago

Dear X8982QIdavew,

Greetings from Maya Sanur Resort and Spa,

Thank you very much for taking the time to write a good review. I am pleased to hear that we have successfully exceeded your expectations for our Pool Suite and that you enjoyed your experience very much.

Your recommendation is highly appreciated. We strive to give the best service and create memorable moments for our guests during their stay.

We are looking forward to welcoming you again for another exquisite experience in the resort.

Sincerely yours,
I Putu Eddo Arthawan
Resort Manager

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Reviewed 5 weeks ago

quite recent hotel , directly at the beach , good breakfast , nice lagoon pool , hotels offers a lot of facilities.the entrance is located at the mainstream with a lot of restaurants and shopping opportunities

Date of stay: March 2019
    • Sleep Quality
    • Rooms
    • Service
Thank PHILIPPE P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddo A, Resort Manager at Maya Sanur Resort and Spa, responded to this reviewResponded 3 weeks ago

Dear PHILIPPE P,

Greetings from Maya Sanur Resort and Spa,

Thank you very much for rating us excellent. I am happy to read your review, many aspects of the resort impressed you positively.

With your feedback, we learn many things to keep our service always in high standard.
We hope this good review can motivate others to choose Sanur for their vacation in Bali, perhaps to stay with us.

We are looking forward to welcoming you back in a not too distance future.

Sincerely yours,
I Putu Eddo Arthawan
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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