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Review Highlights
warning - do not book!

we booked with them for a 3pm fast boat to Bali. we get there, boat is delayed + we left at 4:30pm... read more

Reviewed 6 days ago
Sara A
,
Canada
Book another boat!! Especially with children

It may look cheap, but it will take you much longer under very poor circumstances. Overbooked, no... read more

Reviewed 2 weeks ago
34ericb
,
Tanjung Benoa, Indonesia
via mobile
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8 - 13 of 635 reviews
Reviewed July 29, 2019 via mobile

Booked this company through our hotel. Driver managed to arrive on time but was reckless and careless driving as he had 2 phones on the go whilst driving. Stopped in a random lay-by and said you must now wait for another bus to transfer you to the bay. Just about managed to squeeze onto this bus with other couples and people who did not know what was going on at all. On arrival at the port we were ushered into the ticket office and given our lanyards for the boat, we were told before booking the boat that we would arrive at gili T for 1-30.... we didn’t get to the bay till 1. We were ushered to the port like cattle at market with no explanation of what boat to get on and where. 1 hour later the boat arrived and our bags were thrown onto the boat and we had to jump a gap with a 4ft drop to get onto the boat!!! No ramp or anything! Eventually we took off but only managed to get as far as Lombok and were told to disembark for no known reason and just told another boat will take you to gili! At this point it was clear something was going very badly! We were eventually transferred to our final destination and just dumped in the harbour in gili.not one member of staff helped anybody with their baggage and this poor woman with a pram and young child nearly fell off the boat. Even though we have bought a return ticket we will not be going back with this company!

Date of experience: July 2019
Thank jo9289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2019

Extremy rude staff. Talking loudly about how much they hate tourists. 40 degrees warm and no working fans. Took 90 minutes to board. Tossed the bags from the boat straight into the sand. No information given about anything

Date of experience: July 2019
Thank Alexander E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2019

Travelled on Samaya yesterday, the boat left Gili Air 1 and a half hours late, we were told to be at the harbour at 10.30 we left at 12.30! We had to wait in the sun at the harbour. The boat itself was awful we were stuck at the top in a very confined area which was overcrowded all the life jackets were just scattered on the floor. When we got to Padang bai the suitcases were just thrown onto the dock and we had to find the office which is not with the other boats. We were allocated a bus to go to Ubud and after about 15 minutes the driver just jumped out and disappeared, we were then given another driver who was not well at all, he had to stop en route for coffee! The only good part of the trip was that after a 6 hours of travelling we actually made it to Ubud ! Do not travel with Samaya.

Date of experience: July 2019
Thank bevmiller21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2019 via mobile

Took this boat from gili air to Bali - was organised by our resort as there was an issue with buffalo tours who we had originally booked. The boat reeked of fuel, was sweltering, couldn't open the windows as the water would come in, an hour and a half late, absolutely full and so choppy - I never get sea sick but really struggled with this one as did many others who had to move out the back to sit outside. Disembarking was dangerous I'm surprised nobody fell in the water, had to climb around on to the roof. They throw your bags - and complain about them - on to the pier where everyone is trying to get off the boat, also pier is packed with scammers, was a nightmare. Did not have this experience anywhere else, awful trip I was so sick. Have never written such a bad review but it was a horrendous trip and I would not recommend this company to anybody.

Date of experience: July 2019
Thank Kriddie89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2019

If you are a people watcher this is the place for you. It's great watching all of the people queueing for the trips to the neighbouring islands it's a colourful sight that's well worth seeing. It's a photographers dream watching the locals carrying the tourists baggage on their heads or shoulders, off loading motorbikes from the boats through the surf and we even saw 6 lads carrying a huge machine engine across the beach. There are lots of young people in travel damaged clothing and down at heel shoes doing their Gap year trips, the vibe is fantastic.

Date of experience: May 2019
Thank Denmarkgoodcook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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