There were some good things about this hotel, the grounds were well kept, it was right on the beach, and the breakfast was adequate, but other things kept this from being as a good an experience as it might have been.
I read several good and poor reviews of the hotel prior to visiting, and I can see correct points in both of them.
Firstly the rooms. On arrival we were shown to our room, which was exceedingly small and cramped. It had big cracks in the bath, and large gaps in the door seal which would have admitted all sorts of insects in the night. After a fifteen minute argument with the hotel manager, we got moved to another room, which was just about okay but far from great.
There is a light in the bathroom area which you just couldn't switch off, and the door to that area was glass, meaning it was didfficult to sleep as we could not get the room dark. We ended up hanging towel over the door to mitigate it. Eventually the staff told us that you could turning it off by slamming the warddrobe doors (..............?), which worked, but then it wouldnt come back on again which was even worse.
The room was badly spaced, tired, and just old. We chatted to another couple who had complained about there room and also got moved ...from the room we were in now! (505). It really needs modernising badly.
There is a nicebar and restaurant, but no one ever goes there as you can get the same food and drink on the beach restaurants for half the price, so the hotel is totally dead at night.
Staff are all very friendly and smile a lot, which gives the impression that they will be helpful.
Unfortunately as soon as you ask any of them to do anything they become evasive and just can't seem to be bothered. A lot of staff just standing around doing nothing. The pool was okay for sitting in, but not much good for excrcise.
The location is good as far as access tothe beach and beach life goes, but be warned, this is a very 'old' scene here, and very few people under 60. It didn't bother us as we had just come for a quiet week, and I can see some people being dissappointed. That isn't the hotels fault though.
I'm not saying it was terrible, but at best this hotel was average. I can't say I would recommend it to anyone. Travelbag should never hadadvertised it as a four star accomodation in the first place.
- Official Description (provided by the hotel):
- Well established beachfront resort in northern Sanur will shortly complete a major renovation to re-position to four star plus rating. Five distinct village room areas, each with its own layout and character are set amidst 6 hectares of lush tropical gardens. Two swimming pools and an array of recreational activities provide ample opportunity for pure relaxation or an activity - oriented holiday for adults and children. ... more less
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- Also Known As:
- Segara Village Resort
- Segara Village Sanur
- Segara Village Hotel Sanur, Bali