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“Lack of service and maintenance”

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Sindhu Mertha Guest House
Ranked #39 of 135 Sanur B&B and Inns
Jakarta, Indonesia
Level 6 Contributor
473 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
“Lack of service and maintenance”
Reviewed August 26, 2012

Stayed here one night to attend a wedding in a nearby street. It's a small hotel with rooms (2 floors?) facing a nice swimming pool in the middle. Room was spacious with good bed and linens. Bathroom has bathtub and open-air shower but obviously lacked maintenance and provided minimal toiletries (but there's a shack next door selling shampoos, soaps, sleepers, drinks, etc). There was only one person guarding the reception and apparently he had to do other things too including watering the plants and thus at times nobody was at the reception and I had to wait for a while for the guy to come after calling the number provided at the counter. I was also asked to pay in cash (didn't mind as it was only for 1 night stay and the cost was not expensive).

Room Tip: Rooms on the right hand side of the reception area got direct sunlight in the afternoon and thus bec...
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  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GabyVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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77 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Melbourne
Level 4 Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 23, 2012

This is very basic accommodation. Cleaning of the rooms is very badly done, the shower curtain was very grotty in each of the 3 rooms that we had booked and our fridge had mould growing in it. The pool could not be used as they were attempting to clean it after many of the guest complained about the poor condition of the pool, and had gone overboard with the chemicals, so much so that your skin and eyes started to burn after being in the water for a minute and it took a fair bit of scrubbing in the shower to get it off your skin. This could be a very nice boutique guest house but is so badly maintained that is of a very poor standard.

Room Tip: Don't think there is such a thing at this guesthouse
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gypsy057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Virginia
Level 6 Contributor
110 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed June 26, 2012

Yes, this is an inexpensive place to stay with no ratings....but except the unexpected.
Good: nice clean pool (but small), very clean bed and rooms with air con that works.
Bad: Very basic breakfast (don't expect much), water on first day only, soap (two small bars) on first day only, zero toiletries, very basic and no lobby.
If you want basic but clean...then get this place. If you need even a tad bit more than basic...then don't come here.

Room Tip: Bottom floor rooms face the pool (only eight rooms in total)
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Immune01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level 5 Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 7, 2012

We stayed here for 1 night prior to our Liveaboard Dive Trip. It was a very good choice as it is centrally located. The room was large, bright, and clean. We had a ground floor room overlooking the pool. Breakfast was very good and the Staff could not have been nicer to us. We will stay here again on our next trip to Bali.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PacificSandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
Level 6 Contributor
97 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed January 9, 2012

Picked this place from Agoda.com as we were just passing through for one night before our flight leaving Bali. We felt it was a bit of a splurge at IDR 450,000 (including breakfast). The room itself was very well decorated with traditional art, nice linens, tv and small balcony overlooking the pool. The bathroom on the other hand, looked very worn around the edges with the bathroom a little dingy and borderline dirty. Overall we were happy enough here although felt that we could have found better value if we'd had more time and energy. Breakfast was disappointing – both the western and balinese breakfast were very small and there wasn't much choice (choose juice or coffee/tea). Location wasn't the best, a couple cafes nearby but otherwise the main beach and strip were a good 10 minute walk away. This wasn't the best place we stayed, and it certainly wasn't anywhere close to great value, but it was good enough if you want to be sure to stay a night at a comfortable place

  • Stayed July 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CEMMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockville, Maryland
Level 3 Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 3, 2012

We stayed in August 2010.

As backpackers, this was a little "upscale" and for those more accustomed to staying in hotels, this place should meet all your needs.

WIFI was mostly reliable.

Short walk to beach and restaurants... medium walk to night market or easy shared cab ride.

Breakfast served at tables in front of your room.

We'd stay there again.

Room Tip: there are family style rooms and 2nd level rooms that are a bit more secluded. The pool is small bu...
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  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank benjiwitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Level 5 Contributor
48 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed October 17, 2011

We found this guest house via 'google'...we first tried the 3 night package, but we end up staying 2 weeks there! the staff is very very friendly, helped us with everything. They even drove us to the ATM, and the shopping mall! Also the banana pancakes were the best ever! we loved it there. it is nice and quiet, very nice and big room, with a bath/shower and toilet..nice decoration and the pool is small, but there are not that many rooms, so the pool is never over-occupied...
The room got cleaned every day, nothing bad to be said about it. the staff really tried to help its customers and especially Rai (staff member) was very friendly, gave us advice on how to deal with the indonesian culture, and thought us a lot about the indonesian way of live.
The location is about 10 minutes walk away from the beach/ or by bus 2 minutes, good restaurants and shops are nearby..what else do you need?
I would really recommend the promotional package, we got a whole day tour around the island, you can go where ever you like, you dont have a set program, so it is up to you what you want to see, ofcourse with advice of the tourguide. The balinese massage was something different...i know it is tradition, but it was quite harsh..it hurt..:) No offense to the ladies, but it is not my cup of tea...I would really go back to this guest house, because it is a nice, quiet and very service oriented guest house! And not to forget: the package also includes a round trip airport transfer.. i really recommend this, since the airport is very chaotic and unfriendly.

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank MargitvN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sindhu Mertha Guest House

Property: Sindhu Mertha Guest House
Address: Jln. Danau Poso no. 53, Sanur, Denpasar 80228, Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Beach Business Center with Internet Access Free Breakfast Free Parking Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #39 of 135 B&Bs / Inns in Sanur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sindhu Mertha Guest House 3*
Number of rooms: 10
Official Description (provided by the hotel):
Sindhu Mertha Guest House with its simple but yet rich architectural lines, the indigenous local materials and the exquisite fabrics, blend the sensual Balinese atmosphere with incredible high standard of modern western living. Offer a perfectly balance of nature, culture, art and warm hospitality for your total comfort. Spacious standard room offering a total comfort to relax with its balcony adds a great value to the room overlooking to the pool and garden. ... more   less 
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Also Known As:
Puri Sindhu Mertha Guest House Hotel Sanur
Sindhu Mertha Guest House Sanur, Bali

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