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Melissa R

Charged me twice and will not refund $300

1.0 of 5 bubblesReviewed Dec 1, 2018via mobile
I stayed here about two months ago. Booking. com charged my credit card for puri mesari and I also paid in cash. Generally, booking places a hold on the credit card, and they charged my card on the day of checkout! I've tried to get in contact with the hotel owner who said they would fix it, but have stopped replying to my messages.
Date of stay: October 2018
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gede Reindra P, General Manager at Puri Mesari Hotel & Suites, responded to this review
Responded Jan 17, 2019
Dear Melissa R,

Thank you for your review.

We are very sorry for this and we would like to inform you that on December 3rd, 2018, Booking.com has sent you an email regarding the refund for the overcharged.

Both, Booking.com and us, understand that mistakes happen sometimes. If you have not received any refund from Booking.com, please don’t hesitate to let us know.

Thank you for staying with us and look forward to welcoming you again.

Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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14 - 19 of 412 reviews
Reviewed November 28, 2018

Absolutely perfect stay. Just wish I could have stayed longer.
Beautiful room with private pool. Staff were excellent. Only staffed till 5pm so felt like you were in your own home with total privacy. Breakfast ordered and delivered to your room. I hired a scooter through the villa which arrived within 10 minutes. The location is away from the main shops but close to beach and lots of great food places.
I loved everything about the place and for the price could not find better.

Date of stay: November 2018
  • Trip type: Traveled solo
    • Value
    • Rooms
    • Service
Thank Judith R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 16, 2018

Perfect Place for a Family. the Suites were Spacious for Big family and lot of place to hang around and spend evening. My Kids loved the plunge pool.

The staff team was very caring and appreciate their service quality.

we did had an issues - the Keys to lock the individual Rooms were not available, had requested few times but did not solve. apart from that all went fine.

The beaches in Sanur are very Nice and Lot of options for Food from all part of the globe at 15 to 20 minutes from Villa

i would love to come back to this place

Date of stay: July 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank SunilRajR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 17, 2018 via mobile

Located in the southern end of Sanur the suites are very well kept and a great place to relax.
We stayed here for 12 nights and loved every minute of it.
The suites have a luxurious king sized bed ,cool air con and a awesome plunge pool.
We had the breakfast included too, eggs on toast with fruit and cereal so a great start to the day.
The staff were always friendly and helpfull.
Definitely somewhere we will come back too.

Date of stay: June 2018
Trip type: Traveled as a couple
Thank Alan W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 21, 2018 via mobile

The hotel was closed for refurbishment and we were upgraded to a lovely two bedroom suite located ten minutes walk away. The staff are what makes this place very special. We had a private pool which was lovely, but notideal for sunbathing because of the limited exposure to the sun. The superking size bed was very comfortable, the drench shower was excellent and the kitchen area and microwave made this ideal for families. The breakfast was always nice, albeit a little repetitive and the staff just couldn't do enough for us. This was great value for money if and I would recommend if you're happy to walk 20 mins or so to the beach and like small hotels that offer a personal service. The hotel reopens in November this year and I would happily stay there or at the studios.

Date of stay: April 2018
Trip type: Traveled as a couple
2  Thank SteMar247
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 16, 2018

Lovely enclosed suites about 5 minute walk around the corner from the hotel.

Room was spacious and comfortable - love the open living area by the kitchen and plunge pool. A/C worked well in all rooms - everything was very secure and the staff were very lovely to deal with everyday. I did have challenges with the Wifi throughout the room was a challenge at time for myself but other members of my family did not have issues.

The property is about 20-25 minute walk to the beachside and about 5 minute walk to main roadside where there are a selection of different restaurants to eat at - worth hiring a bike to get around to make it easier.

I did love that the property was just on the outside of the main Sanur as it was nice and quiet amongst the residential area but easy enough to get out and about into the main bustling district of Sanur.

Room tip: Our room was to the left of the front entrance. Only 5 suites within the complex.
Date of stay: March 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank charlene_veverka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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