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“Nice grounds but hotel needs some TLC”
3 of 5 bubbles Review of Puri Dalem Hotel

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Puri Dalem Hotel
Ranked #51 of 76 Hotels in Sanur
Certificate of Excellence
new zealand
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice grounds but hotel needs some TLC”
3 of 5 bubbles Reviewed June 21, 2014

I stayed here at the beginning and end of a G Adventures tour....so four nights alltogether. The hotel grounds are beautiful....two decent sized swimming pools and lots of tropical flowers and plants, and traditional statues scattered around. What lets this hotel down are the rooms themselves....I stayed 3 nights in a room that was quite dirty (stains on the bed sheet, smelly damp towels, shower not cleaned to a good enough standard, broken fridge) but the fourth night I stayed in a different room and it was really nice! Better furniture, a tv, very clean! So I think it depends which room you are put in. Small walk to the beach but walk further and the beaches are bigger and cleaner. Be careful walking outside the Puri Dalem the pavements have massive holes and bits sticking up everywhere, and crossing the road is dangerous with heavy traffic!

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kirsten1710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuriDalemHotel, Manager at Puri Dalem Hotel, responded to this review, September 20, 2014
Dear Kristen,

Thank You Very Much for your recent stay at our hotel and review for our property. May we apologize if there is any unsatisfied during your stay with us, we promise to fix it better in the future time to come.

once again thank you very much for your kind assistance and your review that will make us better.

Kind Regards,
Puri Dalem Hotel Sanur Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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191 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Swedish first
  • Any
English first
Calgary Alberta
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 bubbles Reviewed June 6, 2014

Pros:Very beautiful grounds with nice pools and air con and friendly people.

Cons: rooms are dirty with stained sheets, dirty bathrooms with some disgusting brown substance that formed around the bath. Bathroom was covered in red ants and had a bad smell and mouldy. Towels in washroom stink so bring your own. Only one napkin provided at breakfast which was strange.

final straw is there was a large animal crawling above the celing at night that you could here scratching the panels.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank austic403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PuriDalemHotel, Manager at Puri Dalem Hotel, responded to this review, September 20, 2014
Greeting from Puri Dalem Hotel Sanur Bali,

First may we apologize if there is any unsatisfied during your stay with us and we are very sorry for the inconvenience that this may have caused to you, thank you very much for your recent stay at our hotel and review for our property. we promise to fix it better in the future time to come.

once again thank you very much for your kind assistance and review that will make us better.

Kind Regards,
Puri Dalem Hotel Sanur Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Sanur hotels

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed April 24, 2014 via mobile

Plus:
Cheap;
Decent breakfast;
Very friendly staff;
Good beds;
Good airconditioning;
Lovely swimming pool.

Cons:
Bathroom was dirty;
Beach to be reached by crossing a very busy road.
Beach closest by is not suitable for sunbathing (very small beach), better to walk 10 min to the south.

Stayed April 2014, traveled as a couple
Helpful?
2 Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
137 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed April 20, 2014

Hello ... My third visit to this hotel with school groups etc. And still great value and friendly. However the bathroom always had an unpleasant odour, and when I arrived I had to ask them to clean the toilet. I also requested attention to the air con remote (flat batteries) which never eventuated so I used my own batteries to get the system running. The room had some sort of night lights which came off and on intermittently, I could find no switch to control them, some nights they were off all night, and other nights they came off and on in different configurations ... Quite odd. Also towels were clean but not pleasant-smelling. But overall quite satisfied.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tonymf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 6, 2014

Was staying there for 10 nights from end of February to beginning of March 2014. This hotel is perfect for people who are looking for a quiet location what is close to the beach and shopping. Hotel offers free shuttle to the beach and back and if you ever need anything to get organized ask for Oka. He did wonders to my stay in there.
The hotel rooms were clean and all essentials were there what you need. Gardens around the hotel were kept perfect and pools cleaned every day. Great to have a swim during the evening/night also cause they don´t close the pool for the night.
Also the breakfast was great there, it varied from day to day did they have a buffet or you could choose continental, indonesian or american breakfast.
I would defenetly return to this place if i am ever back in Bali.

Room Tip: ask for the back side of the hotel, not near the road.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TiinaTell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed February 26, 2014 via mobile

Landed late at DPS, so we looked for a relatively inexpensive hotel, that was fairly close-by, and not far from the beach. Check, check, check.

Breakfast buffet was nice and the pool was especially refreshing, but the room lighting is a bit harsh and the towels smelled like mildew - minor issues. All in all, a very good place for the price.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank Erich W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
95 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed January 19, 2014

Stayed in this hotel for the start and end of my G adventure tour of Bali and Lombok. Nice small hotel, bungalos, with 2 pools, good breakfast both American and Indonesian style. Very good value, about 10 min walk to the beach. They offer shuttle service to their sister hotel's beach. Money changers are near and lots of market souvenir shopping by the beach and very nice restaurants and bars there. Some rooms are nicer than others, can have 2 single beds or king and all have fridge, and airconditioning. Shower with bathtub too. 2nd floor bungalow is really nice, but the stairs to go up get very narrow at top, so may not be for everyone. Very good value, I would stay here again but only for a couple of days starting or ending point. By all means use the taxi service from the hotel - very reasonable example $35 USD round trip to UBUD!!! I stayed in offseason.

Room Tip: 2nd floor bungalows stairs a bit narrow, but they are really nice and roomy. All have Air con, frid...
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  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kathryn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Puri Dalem Hotel

Property: Puri Dalem Hotel
Address: Jln. Hangtuah, Sanur, Denpasar 80227, Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #51 of 76 Hotels in Sanur
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Puri Dalem Hotel 2.5*
Number of rooms: 42
Official Description (provided by the hotel):
Set in lush tropical gardens, Puri Dalem Hotel boasts 2 outdoor pools and a restaurant on site. Its Balinese-style bungalows are tastefully appointed with thatched roofs, and offer offer calming views of the pool and garden. Free Wi-Fi is accessible in all areas. The hotel is 5 minutes' walk from Sanur Beach and Le Mayeur Museum, while Bali Safari and Marine Park is a 20-minute drive away. It is 30 minutes' drive from Ngurah Rai International Airport and 35 minutes' drive from central Ubud. Air-conditioned unites in Puri Dalem Hotel feature traditional Balinese decor and a private balcony. In-room amenities include a cable TV, minibar and tea/coffee maker. Each private bathroom comes with a shower and a bathtub. A hairdryer is provided upon request. Guests can enjoy traditional Balinese massages in the privacy of their rooms. The hotel provides free shuttle services within Sanur for those who wish to explore the area. Local specialities and international favourites are on offer at the restaurant. Alternatively, many dining options can be found within walking distance of the property. ... more   less 
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Also Known As:
Puri Dalem Sanur
Puri Dalem Hotel Sanur, Bali

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