In sept 2010 we stayed a week at the Sanur Beach Hotel and we stayed in a room with sea view (tru the trees we just saw a little bit of the sea). The room was OK, although it might need some renovation, but was at quite a distance from the lobby. If you wanted to walk to the street it took quite a while to get there. The room did not have internet (only available in the lobby and I guess some rooms in the vicinity). The biggest surprise was that the room did not have a bath (only a shower). Beforehand I did not check that because I assumed that a 4(+) star hotel always has a bathtub.
The service and people were OK. That is as long as you did not have a problem. Well I had a problem (with my creditcard). But they blamed it all on me. After I talked to several clerks and managers (and the bank back home) I got finally a manager that looked a little bit further into the problem (and did not automatically assume that the problem is not necessarily caused by the client) and found out that the problem was really caused by the equipment of the hotel and he had it corrected.
I made the reservation through the internet site of the hotel. The prices were listed in US dollars. When I checked out I found that this dollar price is first converted to rupiah. Because I paid with a creditcard this was again converted to my home country currency. This means two time conversion. Somebody is making extra money on this conversion and I do not understand why this ‘international’ hotel does it this way.
Also on the internet site the room price included breakfast (no option to book just the room). When i checked out i found that the breakfast was listed separately (126.000rupia). I wonder if you could have booked a room excluding this breakfast (which we skipped a couple times).
- Official Description (provided by the hotel):
- Charming 5 star Hotel, with two large pools located right by the beach. Magnificent lush gardens and Hotel grounds with ample choice of restaurants & shops in Resort as well as just a stroll away.Suitable for the entire family from kids to grandpa... Just 20 minutes from the International airport. There is so much activity and things to do in lovely Sanur, the preferred address in Bali. ... more less
- Reservation Options:
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- Also Known As:
- Beach Hotel Sanur
- Beach Sanur
- Prama Sanur Beach Bali