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“Very disappointed & Over rated lucky to be 2 star”

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Prama Sanur Beach Bali
Ranked #22 of 76 Hotels in Sanur
Certificate of Excellence
Sunshine Coast Qld Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Very disappointed & Over rated lucky to be 2 star”
1 of 5 bubbles Reviewed July 26, 2009

We went to this hotel with a party of nine, prebooked (4) interconnecting pool view rooms. I had stayed at the hotel approx 15 times, and was aware that things do not always go smoothly in Bali. My travel wholesaler, My travel Agent and I all rang the hotel and sent numerous emails, to try to get things right. It could not have been more wrong. We got garden view rooms, that backed on to a drain. One family was on one wing of the hotel and the other on another wing miles away. Ok we can deal with that.. my sister booked & paid for a triple room for her three children. But the hotel does not do triple rooms. After a lot of talking they finally agreed to put a third bed in the room. keep in mind the hotel had emailed me and confirmed that a triple room was available. The hotel prices have doubled July 2008 we paid $1825.00 for 11 days This year we paid $3,600 for 13 days. My sister was a new visitor to Bali and this hotel. They were disappointed. We have been coming to this hotel for approx ten years and we will NEVER stay there again. The hotel food was expensive and not very good. The buffet breakfast served cold food. The eggs were the only hot food available. The rooms were dirty and outdated and very tired. I guess with the problems that Garuda Airlines have throughout the world, they are unable to invest money into this hotel VERY POOR STANDARD

  • Stayed July 2009, traveled with family
    • Value
    • Location
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Helpful?
8 Thank Tania067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,453 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (539)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
Edinburgh, United Kingdom
Level Contributor
120 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed July 25, 2009

As I write this, the two latest reviews offer five stars and two stars, and I feel that it is somewhere in between.

We chose Sanur over Kuta or Nusa Dua for our two weeks because we wanted a less exploited area, and certainly the hotel was well placed to allow access to both the beach and town. The building clearly isn't new, but it is well maintained (we saw an electrician replacing a stairwell bulb at 10:30pm) and properly staffed and managed - there was always someone there to help.

The rooms are okay - air conditioning works, the fridge is useful and the beds are comfortable. The biggest problem with the hotel was the virtually useless internet service. You had to go to the lobby to get it, and then it was erratic (often didn't work) and slow.

The rest of the hotel was great - two lovely swimming pools, some restaurants and sports facilities. Prices were reasonable - Rp30k for a large beer, served to you poolside. Unfortunately, smoking was allowed almost anywhere, and there were not quite enough sun loungers or umbrellas for everyone. It seemed a very mixed crowd - after Australians, there was roughly equal mix of a wide range of nationalities - we met Poles, Japanese, Germans, Dutch, Chinese, Russians and other British people. No Spaniards - but they have hundreds of hotels just like this one on their own shores.

The beach was okay - wonderful sand, but at low tide, swimming in the sea was impossible, and continual selling of massage, nail painting and hair braiding from locals. [That said, members of my family enjoyed these and felt they were a good service at an excellent price.]

Breakfast was included in our package - not great (eg, orange 'juice' was almost orange squash) but not awful (fresh eggs, cooked how you want them).

We looked in at the Hyatt in Sanur, and it seemed no better than our hotel.

Conclusion: for the price Sanur Beach was a good choice for us, and we were delighted with the positive attitude of the staff and the general friendliness of the place.

Tip: don't book tours. Get a relationship going with a taxi driver, who will take you anywhere for a reasonable price.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank ManorRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ahmedabad
1 review
5 of 5 bubbles Reviewed July 15, 2009

The hotel is just superb. We were there for our honeymoon and stayed for about 4 days and still wanted to stay longer. The hotel has a very quite atmosphere and you feel very safe driving or walking around the hotel. The food is very nice and service is great too. A special mention for the buffet as it is one of the best parts. Everyday you have something or the other dance or music or anything like that at the buffet dinners. The hotel is very lively and has one of the best beaches in bali. I would always recommend this to anyone without a slightest hesitation. Also you have an indian restaurant just across the street, so in any case if u dont like the food out here u can anytime have a taste of indian food too.

  • Liked — cleanliness
  • Disliked — rooms
  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank stibdewal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed July 12, 2009

We stayed here on our hooneymoon. A hotel with 1000 rooms and people everywhere. Our room was very old, dirty with blood on the bed sheets and long black hair in the bath room. The aircondition was leaking on the floor. We complained and after we were shown 2 other rooms in the same standard which were also very dirty - not cleaned well. At last we were upgraded to a delux room, which was a little cleaner. This Hotel has not been refurbished since the 70's, so everything is very worn and old. It is a pitty, because from the outside it looks very nice. The staff was friendly and the pool was huge. But it is a corpse with makeup.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandiefn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 1, 2009

Having read all the reviews of Sanur Beach Hotel, I was a bit worried about booking this hotel but I needn't have been. We stay there for 6 nights in the middle of June. The reception area has been completely refurbished and looks elegant, cool and modern. We stayed in a delux sea view room no 712 at the front of the hotel facing the huge pool and the sea. The room was very big, nicely furnished and very clean. There were no ants or bugs or mosquitos, no broken showers, leaking ceilings, funny smells or anything else like that. There was a nice marble bathroom with a huge walk in shower. Overall, the hotel was better than I expected - the common areas like the walkways between the room and the grounds are very well maintained, our check-in process was smooth and quick, we did not have to wait for the room to be done despite arriving early. I would definitely recommend this hotel and would stay there again. It is true that that there are better hotels in Bali, we stayed in Nusa Dua Resort for 3 days and it was beautiful but if you are going to Sanur, don't discount this Sanur Beach, you won't be disappointed. One thing I would recommend is to book a delux room witha sea view as these rooms are bigger and better. Many people have mentioned Donald's restaurant for a meal - it is really good and quite cheap, avoid Double Dutch - you have to wait for your food for ages and it arrives cold. Also avoid any money changers that do not say NO Commission on their boards or you will definitely be conned. There is a good, honest money exchange just past the Hyatt - they do not touch the money after counting a you get a receipt.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carisbrook21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oldham, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 23, 2009

As my first experience of long haul travel I don't think we could have chosen a better destination. The only mistake we made was not staying for three weeks after making the journey from the UK.

The rooms we were allocated were OK but we decided to upgrade to a larger room with a view over the quiet gardens at the rear of the hotel. Food was great, the staff are wonderful and the whole experience was very relaxing and enjoyable. I used the free broadband for some office work every morning and found it to be reliable.

The trips out with a guide and driver a great way to explore Bali and we loved the people and island. It is on our list of places to visit again!

  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bluedomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
1 review
5 of 5 bubbles Reviewed May 19, 2009

My wife and I stayed 10 nights 7-17/5/09 in Sanur Beach hotel. Our first stay at this hotel and in fact outside of legian where we normally stay and we were pleasantly surprised. Our first room overlooked the front of the hotel and was above where the buses park. The next morning we asked to be shifted and were promptly given a room on the other side with an ocean view. Workers were also working on the new reception area every day until 9.00pm - we did not hear them on the otherside. Room was small but had everything we needed and was surprisingly cheap for an up market hotel. The hotel is huge - biggest in Bali, so we got fit going to breakfast and the pool a couple of times a day. Breakfast is fanstastic and caters for all. Location was great, a big change from Kuta and Legian in that you could walk down the main street day or night without the fear of getting run over. We only ate breakfast at the hotel and preferred to check out the many nearby Restaurants in the main street. Our favourites were Mossimos (try their seafood Calzone - unbelieveable and relatively inexpensive) we ended up going there on 5 seperate nights, the Mezzanine (part of Puri Santrian hotel) where we had the best seafood.
The laundry at the hotel is fairly pricey, so we took ours down the road and never paid any more than 35,000Rp - would have cost over 250,000Rp at the hotel.
The beef burgers at the hotel are amazing and only 55,000Rp.
The staff at the hotel were very friendly and extremely polite.
Wifi is available at the hotel and will cost you nothing. We kept in touch with home and the rest of the world this way.
Shopping in Sanur is not as good as Legian and Kuta - the sellers let you walk away when we offered prices that would have been accepted in legian. I suppose a lot of the people staying in Sanur just don't bater much. The hotel has a shuttle bus that will run you over to Kuta for free at 10.00am and return at 5.00pm but a taxi is only 75 -100,000Rp which can include stopping at verious places along the way while they wait for you. We went back to Kuta a few times to finish off our shopping and to catch up with some friends.
All in all, I would say we are now Sanur converts and plan to return next year.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sgtgadget54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Prama Sanur Beach Bali

Property: Prama Sanur Beach Bali
Address: Jl. Danau Tamblingan P.O. Box 3279, Sanur, Denpasar 80228, Indonesia (Formerly Sanur Beach Hotel)
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Sanur
#11 Family Hotel in Sanur
#12 On the Beach Hotel in Sanur
#13 Romantic Hotel in Sanur
#17 Spa Hotel in Sanur
#17 Luxury Hotel in Sanur
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Prama Sanur Beach Bali 4.5*
Number of rooms: 428
Official Description (provided by the hotel):
Charming 5 star Hotel, with two large pools located right by the beach. Magnificent lush gardens and Hotel grounds with ample choice of restaurants & shops in Resort as well as just a stroll away.Suitable for the entire family from kids to grandpa... Just 20 minutes from the International airport. There is so much activity and things to do in lovely Sanur, the preferred address in Bali. ... more   less 
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Also Known As:
Beach Hotel Sanur
Beach Sanur
Prama Sanur Beach Bali

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