I've just come back from a 2 week all inclusive stay at the Sanur Beach Hotel and how it was described in the brochure isn't really what I experienced. Firstly it's listed as a 5 star hotel but I think 4 star is more appropriate. Reception and Management were rude and unhelpful which is a shame as all the other staff were great. Even though we paid for all inclusive this didn't allow us to eat in one of the three restaurants unless they had an all inclusive buffet or order drinks from the waiters around the pool or choose from the variety of ice creams on display for non all inclusive guests. The food was cold and after I complained they made sure the food was at least warm. The restaurants all served the same dishes which made the food boring and repetitive. The gym had no air con or cold water and most of the equipment didn't work. On the plus side the pools were really good and the hotel was clean and well maintained. Breakfast was the best meal of the day with the amount of variety of food available. All in all we had a good time in spite of the hotel but we wouldn't be recommending it to our friends.
- Official Description (provided by the hotel):
- Charming 5 star Hotel, with two large pools located right by the beach. Magnificent lush gardens and Hotel grounds with ample choice of restaurants & shops in Resort as well as just a stroll away.Suitable for the entire family from kids to grandpa... Just 20 minutes from the International airport. There is so much activity and things to do in lovely Sanur, the preferred address in Bali. ... more less
- Reservation Options:
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- Also Known As:
- Beach Hotel Sanur
- Beach Sanur
- Prama Sanur Beach Bali