The Sanur Beach Hotel was ok. It was clean, staff spoke pretty good English, the pools were nice, the food and drink were reasonable prices. However, this is a large hotel in a great location, it should make the most of it by improving customer services and it's services in general.
I was surprised to be told by reception staff to order my 'breakfast to go" over the phone in my room, that they couldnt do it at the reception desk. I've stayed at hotels where everything the guest asks is done, even if it is not that staff members specific duty.
I was also surprised that I couldnt get a meal beside the pool, or indeed get a meal at 5pm when i was hungry as all of the restarants beside the main one did not serve untill 6pm.
No wonder none of the guests stay at the hotel besides for breakfast, which wasnt that great either. only 2 types of cereal??? not exactly a variety.
I did order the breakfast to go, i ordered 'continental' and got fruit and pastries and coffee. on which planet is that continental?? Not happy Jan.
All in all it was a good base in which to explore Sanur and Bali, but I would stay at another hotel next time to see if I can get a better experience. BTW, the Novotel Nusa Dua was great, and I was always comparing the Sanur Beach to it, the Novotel won hands down in all areas... pity there isnt one in Sanur.
- Official Description (provided by the hotel):
- Charming 5 star Hotel, with two large pools located right by the beach. Magnificent lush gardens and Hotel grounds with ample choice of restaurants & shops in Resort as well as just a stroll away.Suitable for the entire family from kids to grandpa... Just 20 minutes from the International airport. There is so much activity and things to do in lovely Sanur, the preferred address in Bali. ... more less
- Reservation Options:
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- Also Known As:
- Beach Hotel Sanur
- Beach Sanur
- Prama Sanur Beach Bali