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Swiss-Belresort Watu Jimbar
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Reviews (1,697)
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All reviewsplunge pool roomgrand deluxe roomtoilet cubiclepool barpancake stationbeach clubspa bathamazing poolglass doorthe ground floorhuge poolbuffet breakfasttwin bedsdeck chairsgreat resortsun loungersday bed
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Reviewed June 26, 2014

We Spent 4 nights in the Grand Deluxe Room with Jacuzzi and this is our review:

PRO
Big Jacuzzi
Good sleep quality with soft and nice pillows
Good pool

CON
We reserve the room one week prior, but we must wait more than one hour to get the room ready.
Breakfast is standard with limited choices.
Some part of hotel still under maintenance. it's noisy for us.

TIPS
If you want to go to the beach, try to go through Jalan Karang next 50 meters to the right.

  • Stayed: June 2014, traveled as a couple
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5  Thank Ferdotska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watujimbar, General Manager at Swiss-Belresort Watu Jimbar, responded to this reviewResponded June 29, 2014

Dear "Ferdotska"
thank you for sharing your experience with fellow travelers. We hope you will stay with us again when coming back to Sanur.
Best regards
Marco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2014

We loved our stay in the hotel, staff were friendly as they were last time, was still some work going on, but this did not bother us as we new this before hand, our room was fab and would defo stay in the same one again, the beach was lovely and relaxing, the use of the sun beds from the Hyatt is great the staff brought us welcome drink and towels, you had waiter service for as long as you were there, we stayed in hotel with my husbands brother and wife this time and they also loved the hotel, our rooms were cleaned every day, they even tidied up our clothes etc, we will defo be back early next year, we will be celebrating our silver wedding in march so that could be the next visit for us, thanks to all the staff at the hotel for making us so welcome :-) Regards Mrs Julie.

Room Tip: Pool view is always gonna be the better way :-)
  • Stayed: June 2014, traveled as a couple
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2  Thank JMC1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watujimbar, General Manager at Swiss-Belresort Watu Jimbar, responded to this reviewResponded June 29, 2014

Dear "JMC1965"

thank you for staying with us again. We are glad to read you had a great time and hope we can welcome you soon back here in Sanur. On Saturday we launched our 24 hour in room dining menu and there is much more to come.

Please contact our reservation team should you plan a next trip to Sanur - resvsrwj@swiss-belhotel.com. We will make sure to throw in some extra goodies.

Have a great day
Marco & Team

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Reviewed June 24, 2014

We stayed at this resort for 10 nights. Overall we enjoyed our stay, but there were a couple of small irritations that i think will be sorted when the resort is fully operational.
We stayed in a deluxe pool view room. The room was ok with a nice view, small bar fridge kettle etc..The finishes are not great as there is already chunks of veneer knocked off the shelving .There is also no door to the bathroom like the other rooms, (only cubicles with opaque glass doors) which didn't bother me too much. As i was there on business and used the desk quite often, i really would have liked a chair or stool to sit on at the desk!! I had to drag the one and only heavy, low chair without a cushion from the balcony all the time. It was too big to leave in the room as there really wasn 't space. Another chair for the balcony would also have been nice, i believe they have been ordered.
I did appreciate having a lap top safe in the room, as not many hotels do.
The beds and pillows were extremely comfortable and the aircon was nice and quiet. The room was cleaned very well on a daily basis.
The breakfast was ok, not the best i've had in Sanur though. The days when there wasn't a buffet were challenging as what we ordered was not always what we got, which was very frustrating. I ordered 2 pancakes and got 6 which i couldn't eat. We ordered bacon sausage and eggs, it came in bits and drabs on small plates not altogether on one plate!! There were also many days when we were told they had no mushrooms, and bacon had to be cooked to order even when there was a buffet. Didn't notice any high chairs for babies in the dining room as parents were feeding their chidren at the table.
The pool area is fantastic with plenty sunbeds and umbrellas and a kiddies pool. There were occasions when we had to wait for pool towels. There are no toilet facilities at the pool which i found strange, i had to walk through the dining room to the loo or go to my room which isn't ideal.
I also think the shuttle to the beach should run more often, we went on the 9h30 run a couple of times and walked back as to wait until 17h00 for a ride back was too late.
Sandra at guest relations and the staff were all very friendly, and we will stay here again.

  • Stayed: June 2014, traveled on business
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2  Thank JohannesburgPommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watujimbar, General Manager at Swiss-Belresort Watu Jimbar, responded to this reviewResponded June 25, 2014

Dear "JohannesburgPom"

thank you very much for your detailed reviews. Like previous reviews stated it is still early days and we work day by day, week by week to improve services and facilities.

We will share your mention with Sandra - one of our two multilingual guest relations team members. By now we also welcomed our new number two in the hotel to further improve hotel operations.

Today is our first manager's cocktail for long staying guests and our resort shop has partly opened as well now - so our guests can custom stock their minibar at fair prices.

Once again, thank yo very much for your comments and trust us - we are working hard to get the things right.

Best rates - not just during the soft opening - are always available if you book directly. Be rest assured there will be some extra goodies for direct bookings.

Bets regards

Marco & Team

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Reviewed June 22, 2014

I loved my stay at Swiss-Belresort Watu Jimbar.
Staff remembered my name, and I felt extremely welcome by everyone.
The room was lovely, made in nice colors and materials and very clean.
Location was perfect in the center of Sanur. Free transport to the beach.
Pool area was awesome, and breakfast was good.
I stayed 5 nights, but could have stayed longer, and would stay there again if I come back.

Room Tip: The deluxe room with pool view has sun on the balcony all day.
  • Stayed: May 2014, traveled solo
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Thank Miss-World-dk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watujimbar, General Manager at Swiss-Belresort Watu Jimbar, responded to this reviewResponded June 24, 2014

Dear "Miss-World-dk"
thank you for a fantastic review. We are glad you enjoyed your time with us.
Please contact us directly should you plan a next trip to Bali. Our plunge pool rooms are not much longer available via online agents and we will sell them directly only ;-)
Have a nice day
Marco & Team

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Reviewed June 22, 2014

We stayed in this hotel our 2 last nights in Bali and Sanur,hoping to get some luxury before we leave.Now I can say,we did,but it didn't work so nice at first.We booked a jacuzzy room,so when we arrived,were taken to the 5th floor..so ugly view,noise and sight of nearby construction,room small and seemed the jacuzzy had already some damage on bottom.We refused to take the room,as its not a holiday to have a noise around and so ugly.Then we were given another room,
a pool view,but no double bed.OK,we thought.When arrived- no pool view but a bar and restaurant view,the 1st floor,no privacy,anybody can look at your room from the restaurant or passing by,the pool was just to look to the left.Not happy!Then the management upgraded us to a nice large room with pool access on the ground floor and that was really nice touch of them and there we were really happy.The little pool out of the room is like a small river and
a lot of plants around,nice to swim early morning or evening.The room was very big but it seems the rooms are very different as we saw the jacuzzy room was small and some other people have complained about small rooms.AC worked very well and silent,you can control your own.What was really strange that the bathroom doesn't have any door and can you imagine if the toilet has some smell ,everything comes into your room.Luckily it didn't.The disaign of shower also strange,the water remains on floor and your legs are in water
when showering.The water doesn't go away so fast,too small way.What the disaigners think when they make such plans?This hotel shows signs of very bad constructing quality,it doesn't depend on staff,but I wonder how such international brand allows so bad quality and opens?
It looks already old hotel.
The people who work there are very kind and really helpful,they deserve only the best comments!
Breakfast was nothing special,just average.But we didn't find good breakfast anywhere in Bali hotels.I mostly eat omelett(good),one morning croissants were old and hard,the other morning warm and fresh.It shows that the quality is not equal.Pancakes not my taste.Juices very bad and chemical like everywhere in Bali if not freshly made,I think this hotel should offer it for clients at least,as many others did!Very bad choice of fruits,not season,as they say.But the only good was papaya,melon and pineapple not eatable(hard,not ready,but they put it anyway),no bananas even,though bananas are everywhere and I don't think they are expensive.I tried also some other things but I didn't like.Coffee was OK.
The main pool is awesome as people said already.I really enjoyed.The idea to have sunbeds in water very good.The pool is the nicest part of the hotel.The hotel itself seems too big for Sanur and ugly looking,impersonal.
The beach area is far.The shuttle service really is not usable,as the timetable is not possible to use-in the morning at 9.30,then the next only at 2 pm..?When on holidays,you don't want to be in hurry and to go to the beach should be better at 11am or so..coming back also nothing.Better should use it when needed,not so many people in hotel that time,or at least more frequent.We walked but it was quite far and we didn't exactly know where it was.We were not given any vouchers and didn't even know we needed one,till we arrived to the beach club.But good people there,they didn't mind and we got our beds.The beach is not nice at all,as everywhere in Sanur,we were disappointed.A lot of carbidge and the water not so clean.
We were extremely thankful to the management who allowed us a late check out,as our plane was leaving in the evening,so we could rest before long way home and take shower.Thank you very much!
But at check out was still a small bad experience,as they had put on our bill coffee which we never ordered and then it took about 10-15 minutes to check out the problem!Our car was already waiting and it made me really upset,because if I haven't made a mistake,then let this to be responsabile who has,not to waste my time!Finally solved and OK.
So,the impressions are overall good because of the nice people working there and who made our stay nice!But also some negatives,to improve better.Mostly the construction problems,but it can't be solved by the staff.The price was still OK,so use it and if you are not satisfied with your room,tell to the staff and I'm sure they will find you the better one.

Room Tip: Rooms with pool access are bigger and nicer,to use your own pool is a good bonus.Avoid jacuzzy,as these seems to be the poorest and small,no view.
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank ailibre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watujimbar, General Manager at Swiss-Belresort Watu Jimbar, responded to this reviewResponded June 24, 2014

Dear "ailibre"

thank you very much for your detailed feedback. We shared your comments with our hotel team and project teams.

We do what we can do rectify all issues on the site and get them write and focus on our service delivery. Breakfast is of biggest importance and we will definitely address the juice and fruit issues in our rotation plan.

We wish you happy travels and hope to welcome you soon back.

Best regards
Marco & team

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