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“Great Family Accomodation” 5 of 5 bubbles
Review of Sanur Paradise Plaza Suites

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Sanur Paradise Plaza Suites
Ranked #9 of 76 Hotels in Sanur
Certificate of Excellence
Western Australia, Australia
1 review
“Great Family Accomodation”
5 of 5 bubbles Reviewed August 15, 2014

This was my first time in Bali and first family holiday. This hotel was brilliant. Staff always happy and smiles on the faces, very friendly people. Staff were wonderful with kids. There was nothing too hard for the staff. They had can do attitude. They would do anything to make it easier and a more pleasant stay.

Would most definitely stay here again.

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, August 25, 2014
Thank you for your positive review for the Sanur Paradise Plaza Suites. We are very pleased that you enjoyed your first Balinese holiday with us. The staff are very friendly and wonderful with the kids. We look forward to welcoming you back again on your second trip to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,182 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (298)
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English first
Melbourne
Level Contributor
124 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 bubbles Reviewed August 15, 2014

Ok we chose Paradise Plaze Suites as it has large apartments for families of 7 (our friends who we travelled with). We had a 2 bedroom pool view and they
Had a 3 bedroom loft pool view apartment.

The apartments are huge - you could fit about 20 people in the lounge room easily. Our apartment had a king bed in the master bedroom with a bathroom and then
Twin beds in the second room with it’s own bathroom. So 2 bathrooms in total for us.
We also had a balcony overlooking the pool area.
There were 2 tv’s in the apartment – main room and lounge room with a decent selection of pay tv channels.
There were also DVD players – handy for checking if your new $1 dvd actually worked!!

Our friends in the 3 bedroom Loft apartment had 3 bathrooms, 2 downstairs and 1 upstairs. This arrangement could also work well
If you had say, family of 4 and grandparents wanting to share. They also had a rollaway bed which they chose to place in the upstairs
Living area.
They had a balcony overlooking the pool as well.

The apartments aren’t luxuriously furnished – but they are clean and as I’ve mentioned – Huge!! They were certainly comfortable enough
For the short amount of time each day we were in them and the air con in the bedrooms worked really well – there was air con in the lounge but it
Struggled a bit in the heat of the day.

The hotel is located on a very busy highway but we never heard any traffic noise once inside the grounds.

To walk from the hotel to the main shopping area of Sanur takes 6 minutes when the back gate is open (7am-6pm). There is a guard
Stationed at the back gate who records your room number as you leave and again when you come back. The gate is locked at 6pm which
Means you can’t walk the alleyway to/from Sanur so you must catch a taxi from Sanur back to the hotel ($3 if you barter right) or walk 40 minutes.

The grounds itself were pleasant enough – again not super luxurious but very family friendly – a lot of tripadvisor reports mention the unfinished
Main pool with tiles missing – this isn’t the case as what looks like tiles missing is actually the pool’s overflow catchment (according to our friends who
Are very knowledgable about pools!) It does a look a little unsightly but you get over it.
They play music around the main pool all day and there is a DJ during happy hour from 4-6pm 5 times a week. It was actually quite fun and a good
Atmosphere.
The Camp Splash pool has a small toddlers pool and a waterslide for the bigger kids. There is a life guard on site until 6pm each day which was also good.

The staff were very friendly and constantly serving around the pools – without being hassling. We wanted our free 20L water bottle early (as we’d use the other
And we got during our stay) and it was delivered in 2 minutes, no questions asked.

The only thing they could improve would be the free bus service to the town and the beach. They knew we were a group of 11 and pretty much filled the bus on our own, yet
We had to wait for the bus to arrive – which we never fitted on. Once the full bus had departed they would then organize a mini bus for us and anyone else left over.
During peak times like this they need to run more mini buses more often instead of just 1 per hour.

The beach was accessed by the mini bus and had lots of restaurants and massage/hair braiding places. There were only about 26 sun loungers for the Paradise Plaza hotel & Suites
So you needed to be the first there each day. But they provided towels free at the beach so that was handy.

Sanur itself is very quiet but had some fantastic, well priced restaurants and shops. It also had more up market eateries at one end too if you were after that.

Anyway to sum it up – we had a great holiday there – The Plaza Suites probably wouldn’t suit a very high end clientele but if you are looking for
Family friendly, safe, relaxed holiday then I would absolutely recommend!

Room Tip: Pool View rooms are located close both to the main pool and to camp splash
See more room tips
  • Stayed August 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lara_TravelTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, August 25, 2014
Thank you for your extensive positive review for the Sanur Paradise Plaza Suites. With over 97 reviews you have made, we appreciate your positive comments about our property. We are very happy that you enjoyed the services and facilitates we have to offer. Thank you for recommending the Sanur Paradise Plaza Suites and we look forward to welcoming you back on your next trip to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Donnybrook, Australia
1 review
5 of 5 bubbles Reviewed August 12, 2014

We just loved the Paradise Plaza suites. Perfect for our young family. Two bedroom suite was fantastic and spacious, kids loved the pools and games area, and breakfast was beautiful. The staff were always friendly and helpful.

Stayed July 2014, traveled with family
Review collected in partnership with this hotel

Helpful?
Thank Georgina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, August 13, 2014
Thank you for your positive review on the TripAdvisor website. We are very pleased that you enjoyed your holiday with us. We look forward to welcoming you back again on your next trip to Bali. Be sure to book directly with us for some great specials.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockingham, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 10, 2014

Just got back from 10 nights in a 2 bedroom suites at Sanur Paradise Plaza Suites. We have had an amazing time.
The rooms were larger than expected and very clean. All amenities were in excellent condition and we used our kitchen lots. Was great to feed two fussy toddlers their beans and spaghetti but then we could eat out later.
Main swimming pool was lovely. Best to get down to pool early and secure beds on the opposite side to bar (nr the beauty spa) as this gets the sun most of the day. Beds near the reception area in shade ALL day and was quite cold at this time of year. They could do with some parasols for the beds in the sun so you can put them up and down when needed.
Camp Splash was my only disappointment. It wasn't a kids club as i would have expected. It is just an area with games and a few play things, no real structure though or secure area for kids to play, the children could come and go as they please (which may be good for older kids but younger kids not so). Definitely needs updating. The water slide was great fun though and my 4 yr old was up and down the slide all day with her armbands on so she just flew out at bottom and paddled back to side.
The staff were so friendly, and my two toddlers loved saying hi to them all. We hired a babysitter from the hotel for one evening and she was lovely and my daughter who is normally shy, was totally comfortable with her. Thank you Anu B.
Happy hour (4-6pm) was great fun, with a DJ playing music and my daughter loving her mocktail.
Theme nights are great - we did movie night and it was lovely, food was delicious and kids sat and watched a fun movie but then played on grass as it was away from pool. So good.
Yes it is a lot further away from beach and main restaurant nightlife but we used the last free shuttle bus in evening, at 6:10pm then got off at Hardys supermarket which is then nr all restaurants and chose where to eat, then taxi back was on average 20.000 rupiah. Shuttle was great to go to the beach as well and there was some lovely places for lunch. Take the back gate during the day to visit main high street, about a 10minute walk. Shuts at 6pm though. Make sure you explain to taxi drivers that it is the Suites though and not the hotel. Lots of them got confused with us and nearly took us back to hotel instead of suites.
We will definitely be back to these Suitesl and to the beautiful town of Sanur. So much cleaner and nicer than the busy Kuta, but still plenty of restaurants and many with live bands on for a good night. Casablanca and Wicked Parrot amongst our favourites.

Room Tip: I would request a balcony suite next time as it would have been nice to sit in sun when my toddler w...
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CarrollTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, August 13, 2014
Thank you for your extensive 5/5 review for the Sanur Paradise Plaza Suites on the TripAdvisor website. We are glad that you had an amazing time with us. We have just recently renovated the kids club area and added a lot more facilities. We do also offer baby-sitting services during the day for the younger kids at Camp Spash. We look forward to welcoming you back again on your next trip to Bali. Be sure to book directly with us for some great specials.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 8, 2014

We stayed 4 nights with 2 adults and 2 children, 3 and 5, in a 2 bedroom balcony suite! It was perfect for us! The kids loved the waterslide and kids pool, the kids club area is a little tired but still fine, ours were too busy on the waterslide to care! The main pool is lovely, plenty of sun beds! Just wished there some sunbeds next to kids pool since that was we we were mostly!
Location is great, short walk to Main Street where there are plenty of reasonable priced restaurants and a variety of cuisines, and the hotel food was very reasonably priced too, and delicious! Kids menu also! Close to Hardys supermarket, so we could grab supplies! If you have little ones who struggle to walk a long distance I recommend hiring bikes, we hired two bikes from just behind the hotel, and kept them in our room, so every morning we jumped on and rode off to find somewhere to have breaky, also can cycle all along the beach which is lovely! We had a bike with a baby seat and one with a dinky seat so kids were on our bikes!
All in all, loved it!

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kirsty K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, August 13, 2014
Thank you for your positive review on the TripAdvisor website. The location is great with only minutes away to the surrounding shops and restaurants. We are also very happy that you an the children loved the food and thought the food to be of a reasonable price. We look forward to welcoming you back again on your next trip to Bali. Be sure to book directly with us for some great specials.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 8, 2014 via mobile

This was our 17th visit to the Suites and once again we were welcomed back as family. The staff at reception and the staff at Terrace Restaurant were fantastic as was the staff at the Spa. I think I had at least 10 massages this year. We had a loft apartment this year which gave us some privacy when we wanted some quiet time. I can't put into words the joy we feel when we arrive at the Suites. I doubt if there is a more wonderful place for families to stay. I couldn't believe the how short the walk was to the village and restaurants. We only arrived home this morning and we have started saving for next year. Also the airport is now so beautiful, airconditioned and so quick to get through both coming and leaving

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank corrie66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, August 13, 2014
Thank you for sharing your experience on the TripAdvisor website, your testimonial says it all. Thank you also for your loyalty over the years, you would have seen some significant product improvements since you first visit with us. I am glad to hear that the staff welcomed you as family and that your holidays keeps improving each year, we look forward to welcoming you back again on your 18th visit on your next trip to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tonserber
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 7, 2014 via mobile

This was our second visit and the hotel had improved since last time. The suites are Spacious and the staff is wonderful. Hospitality is first rate. The plumbing gave us some problems in the kitchen and in one of the bathrooms, but it was quickly fixed when we called. Furniture needs upgrading, but the hotel prices in Bali makes this Hotel a great value for the money we spent. We plan to visit here again in two or three years.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank J71Tonsberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, August 13, 2014
Thank you for your positive 5/5 review for the Sanur Paradise Plaza Suites. The rooms are very spacious and are great value for money. We look forward to welcoming you back again on your 3rd visit on your next trip to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanur Paradise Plaza Suites

Property: Sanur Paradise Plaza Suites
Address: Jalan By Pass Ngurah Rai 83, Sanur, Denpasar 80228, Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Family Hotel in Sanur
#7 Luxury Hotel in Sanur
#7 Spa Hotel in Sanur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sanur Paradise Plaza Suites 4*
Number of rooms: 84
Official Description (provided by the hotel):
Affordable family accommodation in one of the most popular family resort in Bali and has been voted as Top 25 Hotels for Families in Indonesia by Tripadvisor 3 years in a row, 2014, 2015 and 2016 ... more   less 
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Also Known As:
Sanur Paradise Plaza Hotel Sanur
Sanur Paradise Plaza Suites Bali

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