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“Great family accommodation”

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Sanur Paradise Plaza Suites
Ranked #10 of 78 Hotels in Sanur
Certificate of Excellence
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great family accommodation”
Reviewed February 2, 2014

We would definitely return and would highly recommend to our friends. Our apartment was spacious and well serviced and having the bottled water in the room was a fantastic benefit. The facilities are wonderful. The main pool area is well set out with sun lounges and bar staff who are only too happy to help. The spa facilities offer a range of lovely treatments and we took up the offer to pay an additional US $95 to have a late checkout of 6pm which also included two 1 hour massages, a bucket of Bintang beer, a laundry voucher and ice cream vouchers. Great value! The late checkout meant that we had another full day to enjoy in Bali. The hotel was great for kids with a large activities room and water slide. Staff are extremely friendly and very helpful. I liked the fact that there was a security guard on the back gate and that all vehicles were fully checked by security before entering the premises. An extremely safe venue to stay in. My only recommendation would be that the hotel extend the hours that the back gate is open so that you can go out for dinner and still use the back gate when you return. The gate closes at 6pm which is a little early. I would recommend they extend this until 9pm.

Room Tip: The three bedroom apartment is extremely spacious. Each bedroom had its own bathroom which was fant...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Nikki F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, February 5, 2014
Thank you for your 5/5 review of the Sanur Paradise Plaza Suites. We are very happy that you enjoyed the spacious rooms and the late checkout package as well. The staff are very friendly and very helpful. The back gate does close at 6pm for the safety and security of our guests, it does get dark and we do not want our guest to fall into harms way. We look forward to welcoming you back on your next trip to Bali.
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1,217 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (302)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Perth, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 1, 2014

Very friendly and helpful staff. Good size apartment with 2 bedrooms (TV in master), 2 bathrooms, large living (TV and DVD player) and meals areas, functional kitchen equipped for simple meals. Good breakfast in the restaurant, but lunch and dinner probably better taken elsewhere for variety and atmosphere (very quiet on the couple of evenings we ate there). The location of the resort makes it too far to walk to/from the Sanur 'High Street' after 6pm when the back gate of the resort is closed. This is a bit of a pain for families eating out/shopping early in the evening, as a taxi one or both ways will be necessary; at ~$3.50 a trip that cost mounts up over several days. Two teenage boys enjoyed the pools and games. We didn't use the Spa facilities. A minor issue we had with a dripping air-conditioning unit was dealt with very promptly, with a follow-up call from reception to confirm that we were satisfied with the outcome. Similarly, a request very early one morning for a replacement water bottle was responded to within 5 minutes. The service is certainly very good and Balinese friendly of course.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank SFS2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, February 5, 2014
Thank you for your positive 4/5 review of the Sanur Paradise Plaza Suites. We purposely close the back gate as it does get very dark and we would not want our guests to fall into harms way. During the day it is a 7 minute walk to the surrounding shops and restaurants. We are pleased that your boys enjoyed the pools and games we have to offer. We look forward to welcoming you back again on your next trip to Bali.
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Australia
Level Contributor
202 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed February 1, 2014

We did not stay here, but we did visit our friends who were staying in the hotel. It was occupied, according to them, 99% by other Australians...which may or may not suit your holiday concept. Great for families with kids who want to hang out by the pool with happy hour/bar facilities. We had to walk for ages to get back to the main shopping strip and beach from this hotel. Their apartment, however, was really nice, HUGE, 2 bed, 2 bath, self contained kitchen and large lounge room area.

  • Stayed January 2014, traveled with family
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank qlddebo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, February 5, 2014
Thank you for your review of the Sanur Paradise Plaza Suites. We are pleased that you felt the property suited for families. We do have guests from all around the world staying with us. During your visit, it was the Australian school holidays and it was busy with Australians. We do have a back gate, which is only a 7-minute walk to the main shopping strip, Hardy’s and surrounding restaurants. We would like to welcome you as guests the next time you come and visit Bali.
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Greater Adelaide, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 1, 2014 via mobile

We definitely will stay here again. The facilities are impressive, especially for the kids. The pool area is gorgeous and the 2 bedroom suites are spacious and immaculate. Our kids loved the 30m water slide. It doesn't go into the main pool which is good for those wanting some quiet time. The spa treatments are great too. The kids are happy and the parents are relaxed.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nomadsfromdownunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, February 5, 2014
Thank you for your 5/5 review on the TripAdvisor website. We are very pleased that you though out facilities were impressive and we are glad the kids loved the waterslide. We look forward to welcoming you back on your next visit to Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 31, 2014 via mobile

Our son got very sick during our stay and staff helped us from organising the dr who arrived in 15 min and the next day my son was sent a fruit platter to wish him well. There wasn't anything we requested that wasn't followed through. Having free internet was a bonus especially with teenage boys. Although location is a bit isolated it wasn't too bad. In the rooms having the large water filter was a bonus ensuring we didn't drink the unhealthy water. Would I stay there again Yes I would.

Stayed January 2014, traveled with family
Helpful?
1 Thank Musky19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, February 13, 2014
Thank you for you 5/5 review of the Sanur Paradise Plaza Suites. The staff are amazing and are very helpful. We do hope that your son has fully recovered from is illness. We do hope that you were made a where of the back gate, as it is a mere 7-minute walk to Hardy’s and the surrounding shops. We look forward to welcoming you back again to the Sanur Paradise Plaza Suites in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 31, 2014 via mobile

Stayed here for a week with family. All staff very friendly and helpful . Surrounding gardens immaculate and both pools very clean. Back gate access to Hardys very welcome. Rooms are spacious and the cleaning staff work to a high standard.

Stayed January 2014, traveled with family
Helpful?
2 Thank Nic W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, February 13, 2014
Thank you for your positive 5/5 review on the TripAdvisor website. The rooms are spacious and the back gate gives you easy access to the shops and surrounding restaurants. We look forward to welcoming you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 30, 2014 via mobile

We stayed 12 nights in a 3 bedroom apartment with our 4 children and the spacious apartment was fantastic! The hotel kitchen facility has a good sized fridge and will the local supermarket (Hardy's) only a 10 minute walk it was ideal. We ate out every night however for those who want to eat in the cooking utensils and containers are sparse so be mindful of what can be achieved.

Our room was made up every day upon our request and the level of detail was excellent. In fact, the level of attention and service was exceptional and any issues we made were dealt with promptly and followed up by reception to confirm all was in order.

The hotel has laundry services should you wish to do your own washing. They have large washers and dryers and at $3 per wash including soap and $3 for a dryer is reasonably priced.

A shuttle runs every hour from the hotel to Hardy's and the Sands Beach Cafe otherwise you can walk to Hardy's in 10 minutes or 25 minutes to Sands or you can grab a car for $3.5 one way from reception.

Only negative about this hotel is there is nothing within walking distance however once you make your way to the Main Street and markets it has everything that Kuta has. The restaurant in Sanur are excellent and plentiful.

Overall a good choice.


Stayed January 2014, traveled with family
Helpful?
2 Thank Foxb_Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, February 13, 2014
Thank you for your 4/5 review on the Sanur Paradise Plaza Suites. We are very happy that you "could not fault our service". We are pleased you had a great holiday and we look forward to welcoming you back again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanur Paradise Plaza Suites

Property: Sanur Paradise Plaza Suites
Address: Jalan By Pass Ngurah Rai 83, Sanur, Denpasar 80228, Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Family Hotel in Sanur
#7 Luxury Hotel in Sanur
#8 Spa Hotel in Sanur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sanur Paradise Plaza Suites 4*
Number of rooms: 84
Official Description (provided by the hotel):
Affordable family accommodation in one of the most popular family resort in Bali and has been voted as Top 25 Hotels for Families in Indonesia by Tripadvisor 3 years in a row, 2014, 2015 and 2016 ... more   less 
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Also Known As:
Sanur Paradise Plaza Hotel Sanur
Sanur Paradise Plaza Suites Bali

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