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Prime Plaza Suites
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Reviews (1,362)
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955 - 960 of 1,362 reviews
Reviewed December 25, 2013

Rented a 2 room suite without balcony because we had 2 young children with us. 3 adults.

Pros
Large clean quiet rooms
Adequate kitchen facilities in the suites
Good cold refrigerator
2 LCD TVs - one in the master bedroom and one in the living room.
Good pool facilities - one with a 30m slide
Children love the 30m slide and play rooms with PS3 games.
Best of all the excellent friendly dedicated staff - had a few light bulbs not working and they were fixed immediately. Noisy aircon the first night in the master bedroom that was rectified immediately after I fedback about it the next day. There were follow up calls to ask if the problem was fixed.

Cons
Beds are not pocketed spring so any slight movement by your partner can be felt.

Old decor but this is not a problem to me.

Trainee staff could be improved; One of the trainee Telephone operators was not quite up to it yet due mainly to inadequate grasp of english; another taking orders for drinks during happy hour mistakenly told us that it was one for one for apple juice only to tell us later that the one for one happy hour does not apply for fruit juices. These are minor issues though.

Will I stay here again? Yes but as a consumer in a competitive market, I will always look around first. But I must say it is hard to beat the 30m slide and the play rooms for kids.

Room Tip: Bus shuttle to Hardies does not function from 1300 to 1400 but practically it is 2 hours because the last bus before lunch leaves at 1210 and resumes at 1410. So plan properly especially for the return journeys which leaves Hardies at 1235 and 1435hrs. To get to Tootsies shop which sells cheap fixed price goods, take the shuttle to the Beach club and walk north along the beach path for about 10 minutes until you see Tootsies Bar and restaurant. The shop is just behind it.
  • Stayed: December 2013, traveled with family
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Thank eteo66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Suites, responded to this reviewResponded December 29, 2013

Thank you for your 4/5 review on the TripAdvisor website. As a senior contributor we value your comments. We are sorry about the language issue, we are continuously working on improving the English for all our staff members. Yes it is a competitive market and we have made some significant property improvements to ensure that we are one step ahead of our competitors. We do hope to welcome you back again on your next trip to Bali.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013 via mobile

We really enjoyed our time at Sanur Paradise Plaza Suites as it was well run by friendly and organised staff who genuinely took an interest us. Our 2 bedroom 2 bathroom apartment was huge and had everything we needed. Whilst the decor hadn't been recently updated it didn't look old and was really well maintained. I would suggest for future renovations perhaps having one bathroom with a regular shower and one with a shower over bath as I doubt many people would use both baths at once. We loved that there was two different pool areas and a variety of water depths to cater for the whole family. I would definitely recommend this to friends traveling to Bali!

  • Stayed: December 2013
    • Value
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Thank MellyD83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Suites, responded to this reviewResponded December 29, 2013

Thank you for your positive 4/5 rating on the TripAdvisor website. We are really glad you enjoyed your holiday and that you thought the staff to be friendly and organized. We appreciate your comments with regards to our bathrooms. We have already started renovating our bathrooms and we are doing just that. Once the renovations have been completed we will have one bath per room for the kids and the other bathrooms will have showers. We look forward to welcoming you back to the Sanur Paradise Plaza Suites on your next trip back to Bali.

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Reviewed December 13, 2013

hotel was nice enough - room were pretty big - but they could use a makeover and bring them into this century for furnishing - although they are practical.
The kids club looks nice enough however it is a bit hot down there and could use some fans.
I didnt feel comfortable leaving my child there aged 5 as the staff looked very disinterested and were not as attentive as i would like. i was really disappointed about this as i had chosen this hotel especially for the kids club - we have stayed in the hard rock and the staff there were very attentive and had plenty of activities for the children to do. I watched as one female staff member walked away from the child in the pool - while the other man who had a couple of children with him playing video games was fixing a little foozball table.
the food is nice enough but maybe a bit pricey for Bali
the lobby is fantastic as the pool areas are very nicely designed and layed out -
all in all its a nice enough hotel... but if its a kids club you're looking for i can not recommend this one -

  • Stayed: December 2013, traveled with family
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Thank 191love2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Suites, responded to this reviewResponded December 29, 2013

Thank you for your review of the Sanur Paradise Plaza Suites. We are sorry that you felt that the kids club did not meet your expectations. Please note that we do not have lifeguards on duty around the pool, this is clearly posted around the pool area. We do have staff members that will monitor the activities and will enforce the pool rules etc. We do apologize if this was not made clear to you. We do hope that you will return to the Sanur Paradise Plaza Suites on your next trip to Bali

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Reviewed December 11, 2013

We got a suite with 2 bedrooms. The hall is spacious with a great sofa. Kids enjoyed the slide and the rabbits in the birds n rabbits enclosure. The shuttle is on time and you can even book the hotel van to take you to the night market where you taste REAL food balinese eat.

  • Stayed: December 2013
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1  Thank Dawn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Suites, responded to this reviewResponded December 12, 2013

Thank you for your 4/5 review on the TripAdvisor website for the Sanur Paradise Plaza Suites. The rooms are very sapacious with a 2 bedroom unit with 2 bathrooms coming in at 120sqm and a 3 bedroom with 3 bathrooms at 140sqm. We are pleased that you enjoyed the night markets and we look forward to welcoming you back again on your next trip to Bali.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

The staff at this hotel is what will make us return!
Everyone is super friendly, helpful and did everything they could to make our stay perfect. The staff were genuinely interested in our daughters ( who had never been to bali before) and remembered their names. A special mention to Yugi in the kids club. Our youngest daughter is only 2 and is usually quite reserved with people she doesn't know. Now when she wakes up each morning she wants to know where " her Yugi" is !!! I think we need to remember that a lot of Balinese staff have kids of their own and they don't get to see them each day and still they look after us and our own special kids with a smile on their face. They are beautiful people.

  • Stayed: December 2013, traveled with family
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1  Thank Jo1974m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Suites, responded to this reviewResponded December 12, 2013

Thank you for your 4/5 review on the TripAdvisor website. We are glad that you found the Sanur Paradise Plaza Suites a perfect family holiday destination. Yugi is fantastic with all kids and I am pleased your youngest was excited about seeing Yugi each day. We look forward to welcoming you back again on your next trip to Bali.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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