We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Friendly Staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Sanur Paradise Plaza Suites
Ranked #10 of 78 Hotels in Sanur
Certificate of Excellence
Singapore, Singapore
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Excellent Friendly Staff”
Reviewed December 25, 2013

Rented a 2 room suite without balcony because we had 2 young children with us. 3 adults.

Pros
Large clean quiet rooms
Adequate kitchen facilities in the suites
Good cold refrigerator
2 LCD TVs - one in the master bedroom and one in the living room.
Good pool facilities - one with a 30m slide
Children love the 30m slide and play rooms with PS3 games.
Best of all the excellent friendly dedicated staff - had a few light bulbs not working and they were fixed immediately. Noisy aircon the first night in the master bedroom that was rectified immediately after I fedback about it the next day. There were follow up calls to ask if the problem was fixed.

Cons
Beds are not pocketed spring so any slight movement by your partner can be felt.

Old decor but this is not a problem to me.

Trainee staff could be improved; One of the trainee Telephone operators was not quite up to it yet due mainly to inadequate grasp of english; another taking orders for drinks during happy hour mistakenly told us that it was one for one for apple juice only to tell us later that the one for one happy hour does not apply for fruit juices. These are minor issues though.

Will I stay here again? Yes but as a consumer in a competitive market, I will always look around first. But I must say it is hard to beat the 30m slide and the play rooms for kids.

Room Tip: Bus shuttle to Hardies does not function from 1300 to 1400 but practically it is 2 hours because the...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eteo66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, December 29, 2013
Thank you for your 4/5 review on the TripAdvisor website. As a senior contributor we value your comments. We are sorry about the language issue, we are continuously working on improving the English for all our staff members. Yes it is a competitive market and we have made some significant property improvements to ensure that we are one step ahead of our competitors. We do hope to welcome you back again on your next trip to Bali.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,217 reviews from our community

Traveler rating
    650
    443
    93
    21
    10
See reviews for
1,014
39
5
18
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (302)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Perth, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 18, 2013 via mobile

We really enjoyed our time at Sanur Paradise Plaza Suites as it was well run by friendly and organised staff who genuinely took an interest us. Our 2 bedroom 2 bathroom apartment was huge and had everything we needed. Whilst the decor hadn't been recently updated it didn't look old and was really well maintained. I would suggest for future renovations perhaps having one bathroom with a regular shower and one with a shower over bath as I doubt many people would use both baths at once. We loved that there was two different pool areas and a variety of water depths to cater for the whole family. I would definitely recommend this to friends traveling to Bali!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MellyD83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, December 29, 2013
Thank you for your positive 4/5 rating on the TripAdvisor website. We are really glad you enjoyed your holiday and that you thought the staff to be friendly and organized. We appreciate your comments with regards to our bathrooms. We have already started renovating our bathrooms and we are doing just that. Once the renovations have been completed we will have one bath per room for the kids and the other bathrooms will have showers. We look forward to welcoming you back to the Sanur Paradise Plaza Suites on your next trip back to Bali.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
Reviewed December 13, 2013

hotel was nice enough - room were pretty big - but they could use a makeover and bring them into this century for furnishing - although they are practical.
The kids club looks nice enough however it is a bit hot down there and could use some fans.
I didnt feel comfortable leaving my child there aged 5 as the staff looked very disinterested and were not as attentive as i would like. i was really disappointed about this as i had chosen this hotel especially for the kids club - we have stayed in the hard rock and the staff there were very attentive and had plenty of activities for the children to do. I watched as one female staff member walked away from the child in the pool - while the other man who had a couple of children with him playing video games was fixing a little foozball table.
the food is nice enough but maybe a bit pricey for Bali
the lobby is fantastic as the pool areas are very nicely designed and layed out -
all in all its a nice enough hotel... but if its a kids club you're looking for i can not recommend this one -

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 191love2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, December 29, 2013
Thank you for your review of the Sanur Paradise Plaza Suites. We are sorry that you felt that the kids club did not meet your expectations. Please note that we do not have lifeguards on duty around the pool, this is clearly posted around the pool area. We do have staff members that will monitor the activities and will enforce the pool rules etc. We do apologize if this was not made clear to you. We do hope that you will return to the Sanur Paradise Plaza Suites on your next trip to Bali
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 11, 2013

We got a suite with 2 bedrooms. The hall is spacious with a great sofa. Kids enjoyed the slide and the rabbits in the birds n rabbits enclosure. The shuttle is on time and you can even book the hotel van to take you to the night market where you taste REAL food balinese eat.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dawn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, December 12, 2013
Thank you for your 4/5 review on the TripAdvisor website for the Sanur Paradise Plaza Suites. The rooms are very sapacious with a 2 bedroom unit with 2 bathrooms coming in at 120sqm and a 3 bedroom with 3 bathrooms at 140sqm. We are pleased that you enjoyed the night markets and we look forward to welcoming you back again on your next trip to Bali.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 10, 2013

The staff at this hotel is what will make us return!
Everyone is super friendly, helpful and did everything they could to make our stay perfect. The staff were genuinely interested in our daughters ( who had never been to bali before) and remembered their names. A special mention to Yugi in the kids club. Our youngest daughter is only 2 and is usually quite reserved with people she doesn't know. Now when she wakes up each morning she wants to know where " her Yugi" is !!! I think we need to remember that a lot of Balinese staff have kids of their own and they don't get to see them each day and still they look after us and our own special kids with a smile on their face. They are beautiful people.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jo1974m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, December 12, 2013
Thank you for your 4/5 review on the TripAdvisor website. We are glad that you found the Sanur Paradise Plaza Suites a perfect family holiday destination. Yugi is fantastic with all kids and I am pleased your youngest was excited about seeing Yugi each day. We look forward to welcoming you back again on your next trip to Bali.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, New South Wales, Australia
1 review
Reviewed December 9, 2013 via mobile

The hotel was great. The staff where also fantastic . Special mention to great staff in recreation section Budi,Yugi,Asta,Pin, koko. Overall highly rate this accomodation. Would deffinately be interested in returning.

Stayed December 2013, traveled with family
Helpful?
Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, December 12, 2013
Thank you for your 5/5 review on the TripAdvisor website for the Sanur Paradise Plaza Suites. The staff are great and we are pleased you highly rated our accommodation. We look forward to welcoming you back again on your next trip to Bali.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston, Australia
1 review
Reviewed December 8, 2013 via mobile

The friendly staff make this location an exceptional place to visit with our family. In true Balinese style show them some friendly attitude and they will return it 10 fold. The staff at all levels, are extremely attentive and responsive to our needs. Their friendship will stay in our memories.
Kids splash is an awesome area for the kids to enjoy their holiday. Whilst we were part of the kids activities I have no hesitation in placing my trust in the staff to supervise our children in this area.
We stayed in the two bedroom apartment (2adult 2kid). Heaps of space to spread out.
The resort facilities (table tennis, air hockey, eight ball, playstation) are all free which as an added plus.
The inclusive breakfast is a must, a great selection of indo and anglo breakfast options, delicious.The only minor negative is the restaurant prices, these prohibited us from dining in, with all the cheaper high quality options in Sanur.

Stayed December 2013
Helpful?
Thank Blairx4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, December 12, 2013
Thank you for your 5/5 review on the TripAdvisor website. We are very happy that you enjoyed the services we have to offer. The Kids club is fantastic with lots of games and actives for all ages. Our restaurant pricing structure is very competitive when comparing to other hotel’s restaurants. We do appreciate you comments and we look forward to welcoming you back again on your next trip to Bali.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sanur hotels
1.1 mi away
Prama Sanur Beach Bali
1.2 mi away
Puri Santrian
Puri Santrian
#16 of 78 in Sanur
2,214 reviews
0.4 mi away
Griya Santrian
Griya Santrian
#13 of 78 in Sanur
1,484 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Mercure Resort Sanur
Mercure Resort Sanur
#26 of 78 in Sanur
2,217 reviews
1.1 mi away
Sanur Paradise Plaza Hotel
0.3 mi away
Swiss-Belresort Watu Jimbar
Show Prices
Show Prices
Show Prices

Been to Sanur Paradise Plaza Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sanur Paradise Plaza Suites

Property: Sanur Paradise Plaza Suites
Address: Jalan By Pass Ngurah Rai 83, Sanur, Denpasar 80228, Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Family Hotel in Sanur
#7 Luxury Hotel in Sanur
#8 Spa Hotel in Sanur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sanur Paradise Plaza Suites 4*
Number of rooms: 84
Official Description (provided by the hotel):
Affordable family accommodation in one of the most popular family resort in Bali and has been voted as Top 25 Hotels for Families in Indonesia by Tripadvisor 3 years in a row, 2014, 2015 and 2016 ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotwire, Booking.com, Ctrip TA, Travelocity, Expedia, Hotels.com, TripOnline SA, Cheap Tickets, Cancelon, Evoline ltd, getaroom.com and HotelQuickly so you can book your Sanur Paradise Plaza Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sanur Paradise Plaza Hotel Sanur
Sanur Paradise Plaza Suites Bali

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing