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All reviewscamp splashkids clubwater slidesbedroom suitekids poolparadise suitesshuttle busgreat family resortkids activitiesfamily holidaytable tennisgames roomduring happy hourmain poolfull kitchenrooms are hugesister hotel
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Reviewed October 4, 2013

This is the 4th time we have stayed at this hotel in the past 8 years, and we would thoroughly recommend it to families looking for a good value holiday in Bali.

We have 4 children and have always struggled to find hotels that can accomodate large families. We either have to get 2 or more rooms (which becomes quite expensive) or rent a house or villa - and then miss out on all the facilities that you get in a hotel. The Paradise Plaza Suites provides the best of both worlds.

The hotel is located a few blocks back from the beach. You can walk to the main shopping/restaurant area of Sanur in about 5 minutes, and to the beach in about 10-15 minutes. The hotel has an area assigned at the beach with deck chairs and towels. There is a shuttle bus that runs between the hotel and the beach throughout the day.

On our last visit 3 years ago we felt the hotel was in need of some modernisation. We were pleased to see on this visit that they have commenced renovations. Since our last visit they have refurbished the lobby/reception area, the restaurant which now includes a poolside bar, and were in the process of renovating the kids club. They have also started renovating the rooms - we stayed in a recently renovated 3 bedroom apartment with loft. The kitchen was new and the bathrooms have been retiled. This apartment is extremely spacious. There are 3 very generous bedrooms, each with their own bathroom. The master bedroom upstairs is very large and having it seperate from the children's rooms is great. There is a large lounge area and a self contained kitchen and dining area.

There is a large main pool as well as a children's pool at the back of the hotel that has a water slide. The water slide is a real hit with children up to the age of about 10. There is a kids club that has air hockey, table tennis, billiard table + video games and other activities for younger children.

The food in the hotel is reasonably priced, which means that you can order room service or poolside service for the whole family without worrying about breaking the bank. As an example, club sandwiches, burgers, fish & chips, pizza and pasta are all about US$7.00 per dish. Larger meals such as steaks etc are US$9.00 - $15.00 per dish. Soft drinks are about US$2 each, beers about US$4 each and cocktails are about US$7.00 - $10.00 each.

The Paradise Plaza Hotel (owned by the same company) is located about 3km away. It is more appropriate for couples without children, but if you stay at the Plaza Suites you can use the facilities at the Hotel as well. There is a shuttle bus that runs between the two hotels. Every few days we would have breakfast at the other hotel for a change of scenery and then use the pool there, which is really nice, but very different to the Plaza Suites. The gym at the Plaza Suites is a little basic, but apparently the one at the Hotel is very good (although I did not use it).

One of the great things about the hotel is the staff. They are extremely friendly and helpful - nothing is too much trouble. We hadn't visited the hotel for 3 years, but still many of the staff remembered us and the children.

I would rate this as a 4-star hotel. While it does not have the glitz of a 5-star hotel, it is great value for money, very relaxing and the kids will love it.

All in all I would definitely recommend this hotel for families.

Room Tip: Request a room that has been renovated. As of September 2013 not all of the rooms have been renovated.
  • Stayed: October 2013, traveled with family
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3  Thank DJFCP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali, responded to this reviewResponded October 17, 2013

Thank you for your positive review on the TripAdvisor website. Your testimonial says is all. Yes we have recently renovated a number of areas at the Suites in the past few years and we do appreciate you highlighting this. The kids club and waterslide is a huge hit and by the end of the day the kids sleep very well. We also appreciate the comments with regards to the staffing.. The staff are our biggest asset and yes nothing is too much trouble. Thank you again and we look forward to welcoming you back on your 5th visit.

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Reviewed October 4, 2013

We stayed 7 nights at the Paradise Plaza Suites. We had a 2 bedroom 2 bathroom apartment and it was large and spacious. On the positive side - the room, the staff, the kids pool. On the downside - the breakfast buffet, food pricing, the lack of pool towels and distance from the main Sanur area.

Room Tip: Ask for a room away from the main road if you want a quiet sleep.
  • Stayed: September 2013, traveled with family
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1  Thank LeeBee66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali, responded to this reviewResponded October 17, 2013

Thank you for your review on the Sanur Paradise Plaza Suites on the TripAdvisor website. We are disappointed that you did not enjoy the breakfast and we do hope that you took advantage of our back gate, as it is a mere 7 minute walk to Hardy’s and the surrounding shops. We also offer a free shuttle bus as well to take you to Hardy’s and to our beach site. We are pleased that you enjoyed your room as well as the staff and the kids pool. We do hope to welcome you back again in the near future

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Reviewed October 1, 2013

We, as a family of 7 (2 adults, 13,14,16,17 +19) spent 2 weeks at the Plaza Suites in the 3 bed loft apartment. While other reviews complain about the food (buffet each morning was varied and plentiful), the back gate closing too early, the prices for drinks or food were too dear at the resort (eat elsewhere though resort is convenient) or it was too far from the town or beach, we say rubbish! We walked everywhere or used the free shuttle. It's only a single km from the gate to the Main Street. The staff were all happy and welcoming, the beer was ice cold and the weather was a treat. The only complaints we had were that the downstairs bathroom had rotted wood around the door from the shower which did give off an odour otherwise the setup was spacious and clean and the upstairs bedroom had no curtains to block the light out. It was very quiet inside the room and the view of the pool from our balcony was great. Definitely a bonus for families with younger kids though ours being a bit older, enjoyed it immensely for their 1st overseas trip.

Stayed: September 2013, traveled with family
1  Thank drukaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali, responded to this reviewResponded October 17, 2013

Thank you very much for your positive review of the Sanur Paradise Plaza Suites on the TripAdvisor website. We do very much appreciate your comments on the breakfast as we do have a good variety for all of the family. The back gate does close at 6pm as it does get quiet dark walking down the path. Our food and beverage pricing structure is very competitive when comparing to other hotels in Sanur, we also hope that you took advantage of the 2-hour happy hour each day. We are pleased you had a great holiday and we look forward to welcoming you back again in the near future.

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Reviewed September 28, 2013

This is a fantastic resort for families staff very efficient and other travellers friendly we enjoyed our stay and would recommend this resort even though its on a main road you don't hear the traffic so much we took a budget corner room which I would not recommend dark dinghy and unrenovated so just spend the extra dollars and take a renovated suite they are extra large and very tasteful

Room Tip: Take a renovated suite !!!
  • Stayed: September 2013, traveled with family
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2  Thank Lyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali, responded to this reviewResponded September 30, 2013

Thank you for your positive review of the Sanur Paradise Plaza Suites. The budgeted corner rooms as you have highlighted are for walk in guests who can view the room before they pay. We do not advertise these rooms on the internet or with our travel agents. Yes the 2 and 3 bedrooms are very large and tasteful. We do hope to see you again at the Sanur Paradise Plaza Suites in the near future.

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Reviewed September 28, 2013

If you are traveling as a Family this was a great place to be based. We stayed 10 nights. We had 6 people in our room and it was very spacious and a great base. We had a 3 bedroom 3 bath rooms. Our room had an upstair area so if you have issues with stairs it may not be suitable. My kids are 15, 13, & 8 Its location is not really close to any thing but you can do a short walk (10min) to the shops and there is lots of local shops and Supermarket. It felt very safe to walk with the family. Room service was good but they didn't do dishes. Which really isn't a problem as we didn't eat in the room. Buffet breakfast was huge and great selection. The water slide was a big hit so were the mock tails. 10min free shuttle bus to the beach with reciprocal rights at the hotel on the beach so no need to carry towels and beach chairs are provided. The shuttle also took you to a night market that is small but a great place to eat and very cheap. My daughter who is vegetarian would have liked a better menu selection (but thats an issue every where) We found the staff very helpful and friendly. Transport was easy to get and cheap if you barter before you start, the hotel will let you know what the rates should be. The drinking water dispenser in the room was great and enabled us to refill our water bottles each day. My only real criticism would be uncomfortable pillows and in the upstairs room there is a window with no window coverings so sun light will wake you early if you like it dark. Lots of families due to school holiday fantastic new friends made. I would recommend this to family and friends.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with this hotel
1  Thank ToniMansfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Suites Sanur - Bali, responded to this reviewResponded September 30, 2013

Thank you for your positive review on the TripAdvisor website. Yes the rooms are very spacious; with 165sqm for a 3-bedroom it is plenty of room for the entire family. We also offer 3 bedroom units on the same level as well for families with smaller children. We are very pleased that you had a great holiday and we will look forward to welcoming you back in the near future.

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