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“Great for families!” 5 of 5 bubbles
Review of Sanur Paradise Plaza Suites

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Sanur Paradise Plaza Suites
Ranked #9 of 76 Hotels in Sanur
Certificate of Excellence
Wonthaggi, Australia
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great for families!”
5 of 5 bubbles Reviewed May 12, 2013

We (myself, my husband, our 3 children aged 4, 2, and 10 months, my mother and my mother in law) are currently staying in a 3 bedroom loft suite. The apartment is perfect for us, with 3 bedrooms and 3 bathrooms and a large living area, as well as a balcony. The staff are all lovely, and very helpful! The restaurant is still being renovated but there is a makeshift one set up in the garden which is beautiful! We all (even bubby) love the waterside, great fun! The location hasn't worried us, the transport options are fine! We will stay again :)

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Gemma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, May 20, 2013
Thank you very much for your positive comments and taking the time to write your review while still on holiday. We are very happy that the room is accommodating for you and your extended family. Yes the restaurant has been temporary relocated to the garden Terrace and yes is a beautiful setting. We hope that the restaurant will be back to normal operations by the end of May. We look forward to welcoming you back to the Sanur Paradise Plaza Suites on your next visit.
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1,184 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (298)
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English first
Perth, Australia
1 review
4 of 5 bubbles Reviewed May 4, 2013

We really enjoyed our 10 night stay in March 2013 at the Sanur Paradise Plaza Suites, 2 adults and 2 children aged 8 and 10. We stayed in a 2 bedroom suite on the ground floor (Room 1118) a spacious room with great view of the pool, the hot/cold water dispenser in the room was definitely a bonus. The hotel location is away from the main streets of Sanur however the free hotel shuttle offers a great and regular service to central Sanur. The staff were fantastic and nothing was too much trouble. Breakfast at the Terrace restaurant had good variety, kids especially loved the egg and pancake station. The two pools were clean and kids loved the slides and kids club. Overall we had a great relaxing family holiday and wouldn't hesitate to return in the future.

Room Tip: Room 1118 ground floor, overlooks main pool and close to reception.
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  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Melissa f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, May 20, 2013
Thank you very much for your positive comments with regards to the Sanur Paradise Plaza Suites. We are very happy to hear that you had a great holiday and you wouldn’t hesitate to return. We do hope that you also took advantage of our back gate which is a mere 7 minute walk to Hardy’s and the surrounding shops. We will look forward to welcoming you back again to the Sanur Paradise Plaza Suites in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed May 1, 2013

We really enjoyed our stay at the suites as a family with two teenagers aged 13 and 14.
We stayed in a 2 bedroom suite which was great for us as the living area is quite large. The Free shuttle was good .. and even if you wanted to walk to Hardy's it was only a 5 minute walk via the back gate. The negatives were that even though there was work being done on the outdoor bar the service around the pool was close to nil. I sat around the pool for 1 1/2 hrs and during that time no one came around to ask if I wanted anything .. in the end my daughter went up to the restaurant to get someone so we could order some drinks/snacks. My husband and I didnt use the In House Spa as it looked quite deserted and the cost was alot more than on the main street in Sanur .. Usd $26 compared with USD $8 . Good hotel as a base due to room size for young/large families but I would suggest more activities around the pool, like food service, braiding hair , paint nails as families with young children normally come back to the hotel in the afternoon to relax, have a drink and a few snacks......MY kids loved the slide however for teenagers I think there needs to be more activities based for there age. Great for little ones if needing supervision while mum and dad have a few hours to themselves. Would maybe have opening hours for the main pool start earlier for those that like to do laps to start the day.. 9a.m a bit late.

Room Tip: 2 bedroom overlooking the main pool with balcony great.. no problem with any noise
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  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank holidaybali2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, May 2, 2013
Thank you for your review of the Sanur Paradise Plaza Suites. We are very pleased that you enjoyed your recent holiday with us. We are also pleased that you highlighted to us the issues in your review for us to improve . We have discussed the issues you have raised with the departments heads concerned and steps have been taken to ensure these issues will not happen again. We do look forward to welcoming you back to the Sanur Paradise Plaza Suites again in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 1, 2013

We stayed in the Sanur Paradise Plaza Suites for seven nights. The staff here are exceptionally helpful and polite. Whilst we were staying at the Suites (April 2013) renovations to the restaurant near the pool were occurring. This didn’t cause any major disruptions, except if you are trying to relax by the pool and could hear the workers drilling and working, or if a man with an old wheelbarrow filled with sand trudges by.
The hotel is very good for families as it has its very own waterslide and kids club.
The rooms are very spacious and comfortable, but our room was old and sometimes the drains backed up and flooded the bathrooms a little bit when we had a shower, which was annoying.
The Suites are located in a great area of Sanur; not too close but not too far away. A free shuttle bus service provided by the hotel brought us to places such as Hardy’s, the Sanur beach and the Suite’s sister hotel the Sanur Paradise Plaza Hotel. A back gate located just behind the pool allows you to walk quickly to just beside Hardy’s (it takes about 7 minutes) and allows you access to the main part of Sanur. This back gate is always opened and closed by a guard, but it is not always open (it opens at 9am and closes at 5pm). We found this early closure of the gate a bit annoying because we couldn’t eat dinner in Sanur and walk back to the hotel.
Expect nothing but quality service, a great pool and a family – friendly hotel out of the Sanur Paradise Plaza Suites. We thoroughly enjoyed our stay here.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Julia_A_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, May 2, 2013
Thank you for your extensive review of the Sanur Paradise Plaza Suites. As a senior review we value your comments. The waterslide is great for the little kids (and big kids too). We are very happy that you had a thoroughly enjoyable holiday and we look forward to welcoming you back again in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed May 1, 2013

We travelled with two kids aged 12 and 14.

We stayed here in a self contained apartment. The living area was large with two bathrooms and two rooms. Rooms okay, nothing flash, toilets sometimes gurgled. Semi equipped kitchen –frypan, a couple of pots and 4 plates, 4 glasses etc.

Breakfast:- was ok - with western and traditional rice and noodles dishes.

Dinner:- We had dinner once in the hotel and it was very good.

Water:- fresh bottled water from a water dispenser. We had 3 bottles for the week and then we purchase another one for A$3 a bottle. Water dispenses hot water for coffee and tea – no kettle. Very good value!

Transport :- shuttle bus that runs from 10 am from the suites to Hardy’s shops, beach and the Paradise Hotel. If you missed the shuttle, Taxi was A$5 one way. During the day use the back alley door behind pool and follow the road straight down to Hardy’s and is a 7 minute easy walk. Security guard in attendance at door and opens at 9am and closes at 5pm. You feel very safe at all times.

Hardy’s Shop:- small supermarket – 2 levels. All Souvenir items can be purchase without bartering and only marginally more expensive. There is a DVD shop in the complex- x13 DVD’s for A$10. (Suites have a DVD recorder to check the DVD’s and return if not working) Hardy’s has all the souvenirs that you find locally. Same as Kuta Discovery Centre.

Laundry:- Suites has two washers and two dryers for A$3 a token for each machine. Out the back alley door along the way to Hardys you will find a laundry service. The nice lady there will charge $2 for 1 kilo laundry same day. Just make sure you get it to her before 10am for return by 4pm before the back door closes)

Free internet was good. Password expired every 3 days. Just get another password.for the next three days.

Pools were great and clean with basketball hoops with balls and slides. Kids loved it!
Spa was great - the ladies did a great Balinese massage!
There was a bit off construction going on at the Terrace restaurant, but it not bother us at all.

Thankyou Sanur Paradise Suites for a lovely time! We hope to come back for a visit!

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank esther1867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, May 2, 2013
Thank you for your positive review of the Sanur Paradise Plaza Suites. We are very pleased that you titled your review as “Handy Location”. Since opening the back gate we have now make it easier for guests to access Hardy’s and the surrounding shops with a mere 7 minute walk. We are very happy that you had a lovely time and we look forward to welcoming you back to the Sanur Paradise Plaza Suites on you next visit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 30, 2013

Spacious apartments, nice and cool, beautiful gardens, great pools and fantastic children's area, with camp splash kids club, which our three children were very happy to attend.
Free shuttle buses to take you around beautiful Sanur.
The restaurant food was also great, and best of all the kids enjoyed their meals. We had breakfast included, which had a huge variety to keep everyone happy and set you up for the day.
We would love to return again!
Great for families!

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alice J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, May 2, 2013
Thank you for your positive review of the Sanur Paradise Plaza Suites on the TripAdvisor website. The apartments are spacious and are very family friendly. We are pleased to hear that the kids enjoyed the Camp Splash facilities as well as the food at the Terrace restaurant. We look forward to welcoming you back again to the Sanur Paradise Plaza Suites on you next visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goulburn, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 29, 2013

We just love this resort. We loved that it was a little bit away from the main action of sanur as we did not enjoy being hassled. The hotel felt a million miles away from it all yet was only a short stroll out the back gate.
The staff at the suites are just beautiful and really made the trip. Budi, Widi and Pin are just gorgeous and we looked forward to seeing them each day. Wiwun took great care of us each day at breakfast. Not sure of the guys name but the young guy who cooked the pancakes each day was great and the chocolate pancakes were a hit. There were several other staff that were particularly lovely also and I have forgotten the names.
We used the shuttle a lot in the evenings which was fun. We cannot fault the staff, the rooms, the gardens. We met lots of lovely families here and can't wait to come back soon. You could not pick a better family resort.

Room Tip: We had a pool balcony room which was great. Though close to the road we did not notice any noise.
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  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bernie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Sanur Paradise Plaza Suites, responded to this review, May 2, 2013
Thank you for your positive review of the Sanur Paradise Plaza Suites. We are very glad that you enjoyed our facilities and services we have to offer. We receive lots of positive comments with regards to the pancakes (especially the chocolate pancakes). I am pleased to hear that the staff really made your trip. They are truly amazing and we are very lucky to have such dedicated staff to look after our guests. We look forward to welcoming you back again to the Sanur Paradise Plaza Suites on you next visit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sanur Paradise Plaza Suites

Property: Sanur Paradise Plaza Suites
Address: Jalan By Pass Ngurah Rai 83, Sanur, Denpasar 80228, Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Family Hotel in Sanur
#7 Luxury Hotel in Sanur
#7 Spa Hotel in Sanur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sanur Paradise Plaza Suites 4*
Number of rooms: 84
Official Description (provided by the hotel):
Affordable family accommodation in one of the most popular family resort in Bali and has been voted as Top 25 Hotels for Families in Indonesia by Tripadvisor 3 years in a row, 2014, 2015 and 2016 ... more   less 
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Also Known As:
Sanur Paradise Plaza Hotel Sanur
Sanur Paradise Plaza Suites Bali

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