Having now stayed at this hotel for the past four years, we reluctantly decided to give it yet another chance, and trust that many of the issues and concerns of the past have been addressed by management and all behind us.
But alas, commitment, quality and service (the Gazebo motto) has slipped yet further down the scale, to a new all time low.
The one time dedicated staff now seem to have 'thrown in the towel' and service and attention is almost non existent, similar with that of the buffet breakfast which is barely acceptable, and one is far better off eating and paying additional, elsewhere.
The recent loss of the northern property and the associated bungalows is unfortunate, as these unoccupied rooms with Balinese character, just add to the many other empty rooms of the Gazebo Hotel.
We note that rooms that we again occupied, have had much of the furniture removed this year, with new 'mini' wardrobes, no shelving or drawers and one is reduced to living out of the suitcase, ...not good, plus bathrooms and plumbing is appalling.
The beach bar and restaurant very rarely have any patrons, other than those using the free Wi-Fi during the day, and lights go out shortly after 9.00pm leaving the Gazebo beachfront in total darkness, being a safety hazard when returning home in the evening.
On a positive note, the location is perfect, and the rooms now have new safes, and if one views and handpicks a specific room and negotiates a fare price, (compared against other nearby hotel standards), you may just end up with a barely acceptable deal.
Don't always think the room you arrange by email booking, is going to be the room you get, as Gazebo tend to screw this up regularly.
So next time, unfortunately our loyalty to Gazebo is well past its 'use by date', similar to that of the hotel.
Management please note...Demolish and Rebuild ....'and they will come'.
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- Also Known As:
- Gazebo Beach Resort
- Gazebo Beach Sanur
- Gazebo Beach Hotel Sanur, Bali