Taksu Sanur was the first destination on my travels around Bali, with which I was less than impressed. Our first issue arrived at check-in, after being informed that - despite booking a twin bed accommodation - these were no longer available. This was a fact we soon discovered to be false.
Despite the hotel being well decorated, it seemed there was an underlying issue with cleanliness. When retiring for our first evening, my friend and I quickly discovered numerous bugs within our sheets, which we assumed to be bed bugs (see pictures attached). After complaining, we received an apology and an offer to switch rooms; an offer which was happily accepted.
Upon arriving at our second room, we opened a door to a twin room - the type of room we had initially been told were no longer available. After thoroughly checking the sheets for bed bugs, we retired for the evening. However, in the morning we awoke only to discover a new issue - the shower. The water, despite being turned to maximum heat, was freezing cold. In addition to this, there was a deeply unpleasant and pungent smell streaming from the drain. We informed reception, only to be told a plumber was to be called. We were scheduled to leave the following day, so are uncertain whether this problem was ever resolved.
During the night, however, I was awoken to someone having entered our room unannounced. Whether this was the plumber or not I am unsure, yet it was far too late in the night for any such employee, and his sudden entrance into the room was completely unprofessional. My friend and I were two young girls, being made quite nervous by the incident. The lights were never switched on, provoking further concern. Therefore, I will not be returning to Taksu Sanur.