We walked in and made an appointment for a massage, while we were sitting and waiting for the room to be ready, my husband saw a giant rat. we decided to leave. we told the women why were leaving and they didn't seem surprised at all. they just said okay. I looked at the hotel reviews on booking, because they have a hotel and spa together, and there were several instances of people saying they saw rats, and it was dirty. I don't know how there are so many good reviews for this spa, but I don't trust it at all.