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“Love Love Loved it.”
other travelers have booked this property

Review of Villa Frangi

View of the Swimming Pool
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View of the Swimming Pool
Bedroom 1 Semi Outdoor Bathroom and Tub
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Very good
35 reviews
View of the Swimming Pool
Bedroom 1
Semi Outdoor Bathroom and Tub
Bedroom 2
Living Area
Another view of the living room
Kitchen
Bedrooom 3
Bedroom 4
View of the pool from Bedroom 4
Exterior of the Villa Rooms
Pagoda
View of the laneway out the front of the villa
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Overview
Villa -
4 Bedrooms, 2 Bathrooms, Sleeps 8
Sanur, Denpasar, Bali

Reviews from our community

Very good - based on 35 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
wellkell
Gympie, Australia
Level 5 Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Love Love Loved it.”
Reviewed October 11, 2015 for a stay in October 2015
4
people found this review helpful

Well our first ever Villa experience and we LOVED it. The Villa was fantastic, rooms were large, spacious and clean, beds were really comfy. Bathrooms were the same and the outdoor shower in our wing was lovely. Putu arrived every morning to cook our breakfast and collect our washing delivered back the next day smelling beautiful, she was so helpful and arranged some alterations for us and other little things we needed. From start to finish everything went smoothly from corresponding with Naomi at the start to arriving with our driver who spoke with Putu for directions all great. The location was good also with most things an easy walk, the beach access lane was directly across the road with lots of places for coffee and eating close by. There is a taxi and drivers station within walking distance and most knew where to drop us when we gave the Mercure as a land mark ( just a bit further along the street) Wfi was great for the teenagers and the pay TV and movies gave everyone a choice. Can't say enough good things we had the best holiday and wouldn't think twice about staying again. Thank you Putu, Made and Naomi for making our holiday fantastic, we'll be back.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Loaction and layout
Liked least: Leaving
Traveling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sussanne5...
Melbourne, Australia
Level 6 Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Lovely 4 bedroom villa ,yet didn't feel safe staying here with my 3 female children”
Reviewed September 17, 2015 for a stay in September 2015
1
person found this review helpful

Recently Stayed 6 nights at Villa Frangi with my 15 and 28 year old daughters and 18 month old granddaughter. Naomi and Ian were great to deal with, responded to all queries promptly.
On arrival we were a little surprised at the feeling of isolation . The villa is down a very narrow gang with high walls , However, only minutes from the beach and shops.
We were greeted by Putu the villa manager , who was very friendly and went out of her way to accommodate all our needs.
I have stayed now 4 times in Bali, yet this was the first time I gad ever felt unsafe , which was a shame as Villa Frangi is spacious, clean and comfortable.
The good:
Putu was at the villa daily to cook breakfast and clean, and attended to our every need.
The pool is large and partly in both shade and direct sun, therefore ,The water temperature was perfect . The pool toys were great ,although quite a few were broken!
A stroller,car seat,high chair and toys are provided and very useful. Airport pick up was included, as was daily laundry.
I cannot speak highly enough of Putu who was do helpful, and became a great friend and support during our stay!
Beds are super comfortable! Bedrooms large and bathrooms clean and functional.
A great supply of bottled water is available in a water machine along with bottled water in the bathrooms.
The location is 5 minute walk to the beach and many beautiful beachside restaurants. The villa is 2 minutes from warungs, spas and shops.
The Mecure resort is 2 minutes walk down the gangs , where we enjoyed great food and drinks using our advantage plus cards.

The not so good:
Putu left at 3 pm daily and security guard did not come on til 10 pm ,and is situated 2 villas away . The security watches over 3 villas.
We did not have a working mobile phone and felt very unsafe. Naomi told us they had never had a problem in the past!
One bathroom backs onto a road or vacant block of land and my 28 year old daughter thought she saw and heard someone in the open bathroom and saw them jump over the wall.
After discussing our concerns with Naomi , she arranged for glass shards to be cemented along the top of the open air bathroom, and Putu arranged for added security,which we were very thankful of!
At the time of booking I requested a pool fence which was erected prior to our arrival . We found that my granddaughter could fit through parts of it, the fence was rickety and poorly made, being tied together with zip ties and the gate with an elastic strap! The fence did not cover the entire area with an open space near a garden! The bamboo fence did however, act as a deterrent for my 18 month old granddaughter which we were grateful of!
We also got an large electric shock from the oven door ! This happened once and we were too scared to use again?
The water dispenser in had kitchen broke and only hot water was available.
The villa has heaps of Mosquitos , tins of spray were available and mosquito coils yet this did not deter Mosquitos getting into bedrooms through gaps between the walls and ceilings? Maybe some general mosquito spraying outside would rectify this .
Overall, we loved relaxing in the pool by day, yet found we were too nervous to venture out down the unlit gangs when dark. We found we relied on food being delivered to the villa at night !
Conclusion: great 4 bedroom villa, great location if you are with a large group which includes males. Handy to shops,restaurants, warungs ,spas and the beach!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Closeness to beach,shops,spas
Liked least: limited security
Traveling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Large groups
  • Was the property as advertised?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Sep 18, 2015
Thanks for your feedback (the good and the bad). For us (the owners), we love the location of the villa, away from the crowds with everything we need within walking distance. To us the gangs (laneways) have always added to the villa's charm. Regarding the maintenance issues we'll follow these up and if they are not already fixed, they will be soon. Best wishes, Naomi and Ian
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Emmy M
Perth, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect villa for families”
Reviewed July 14, 2015 for a stay in June 2015
1
person found this review helpful

Had a wonderful stay at Villa Frangipani with my one year old son and family. The villa is in a lovely quiet location, but still only a very short walk to restaurants, spas, beach and shopping. It is set up perfectly for everything you need when travelling with kids.
Putu cooked us a lovely breakfast every morning and helped arrange a driver for our day trip. Nothing was too much trouble.
The owners were also very accommodating and always quick to respond to any queries I had.
I would definitely recommend this Villa.
At no time did I or any of my family feel unsafe staying at this Villa.
Can't wait to return!

How easy was it to book the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location, friendly staff
Traveling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zoeistrav...
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“When can I go back?”
Reviewed July 8, 2015 for a stay in March 2014
1
person found this review helpful

I have had the pleasure of staying at Villa Frangi not only once but twice now and it's beauty and comfort continues to amaze me. The rooms are inviting, clean and feel like a luxurious home. The wonderful household staff is always helpful and kind.
The villa is a short walk from the beach, restaurants and other fun activities for everyone to enjoy. If you are looking for a place to pamper yourself and your loved ones I would highly recommend staying at this lovely villa.
I look forward to retuning one day.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
274cas
Dunfermline, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Shame lovely villa but didn't,t feel safe”
Reviewed July 6, 2015 for a stay in May 2015
1
person found this review helpful

I was in the party of the review Michelle Dunn wrote and felt the need to add more about the villa and area.

The villa its self is beautiful and the pool fantastic.
Villa is about five minutes away down a lane to the beach and whilst it was ok in daytime can feel unsafe at night as there is no lights you also need to look out for the dog poo on the path.

Unfortunately I did not feel safe in the villa given that three.of the safes had money stolen from them and thee was no sign of breaking which meant somebody had a set of keys.

I feel sorry for the owners as they have to rely on trust with thier staff but in saying that we are not sure who broke in/entered.
Unfortunatly the house keeper took me too the police but as there was no evidence of breaking they were not interested according to the house keeper they thought it was a scam. Which I turn made me feel even less safe when they didn't arrive to check the crime.
Would I go back to Bali probably not the beaches in the area. Of the villa were so dirty you couldn't sun bathe.
I have been travelling for thirty years never once made a claim on my insurance and never have I felt so unsafe.
The price of the villa is good if money hadn't been taken out our safes but if you love the beach it would be better to research and probably look at another area.

How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Swimming pool
Liked least: Having money stolen
Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jul 10, 2015
Thanks for your feedback. As previously explained our staff don't have a spare set of keys to the safety deposit boxes, primarily to avoid them being in a position of being accused of theft in the first place. The local police are very cynical about tourists reporting theft of money/camera/mobile phones as they are aware that many do so with insurance claims in mind. Since your stay a number of changes have occurred, with different safety box arrangements and guests having the option of our housekeeper receipting and looking after valuables. All I can say is that yours was a unique experience. We've had many families staying at the villa now (with young children) and I've never had anyone report feeling unsafe until now.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
milly167
Isle of Wight, United Kingdom
Level 5 Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Do not book this villa”
Reviewed July 3, 2015 for a stay in May 2015
3
people found this review helpful

stayed here for 2 weeks in May. There are safes in each of the rooms. We experienced money missing from 3 of the safes, 1 on 3 occasions. No sign of break in, which was very worrying. The owners were contacted while we where in Bali and appeared concerned. On arriving back to the UK we found evidence that the maid had taken seductive pictures of herself in the villa while we where there. The owners appeared mortified (in emails sent on tripadvisor). They also volunteered to refund half the money which would have been about £700. They made an interim payment of around £125 and then tried to make a payment for the rest which got recalled, I was told by the owner they didn't have the funds to repay it and it would take about 4 months. When I complained to them about this, i got a series of emails (then sent to my personal email account from their villa email address which trip advisor would not be able to see) which refuted our earlier conversations, concerns and fundamentally made us out to feel like we had lied. We had nothing to gain. We have kept all emails if trip advisor would like to look into this further.

Traveling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jul 6, 2015
I think this experience from our perspective can best be summed up as a break down in communication. There are always two sides to every story. For anyone concerned please have a read of our other reviews and be assured that this guest's experience was the exception and not the rule.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amber F
1 review
“Perfectly relaxing”
Reviewed June 14, 2015 for a stay in June 2015

Our family of 6 stayed here for 5 nights. The staff took care of all our needs and recommended a babysitting service that we were more than happy with. We will defiantly be recommending this to all our family and friends.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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