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“Perfect”
Review of Puri Santrian

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Puri Santrian
Ranked #16 of 78 Hotels in Sanur
Certificate of Excellence
Haywards Heath, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Perfect”
Reviewed August 14, 2014

We arrived on the 06/08/14 and stayed 3 nights. My beautiful husband and I were celebrating our 10th yr wedding anniversary for 12 nights in beautiful Bali. We stayed in the club superior room, which was lovely. There was a welcome 30 min foot massage at the spa x 2 which was heavenly and a complimentary free tea with Balinese delights yum. Puri Santrian has the most beautiful sunloungers imaginable totally n breathtakingly relaxing! The beach was gorgeous and the staff superb. A fantastic start to our anniversary celebrations. Many thanks puri Santrian you have made our celebrations extra special. Excellent location too for shopping and restaurants. Off to Warwick ibah ubud.

Room Tip: Club rooms are great.
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  • Stayed August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Jacqualine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,259 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (479)
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  • English first
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English first
Denbigh, United Kingdom
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 14, 2014

Stayed here for three nights when returning from New Zealand to the UK. Amazing setting in wonderful gardens. Pools are very good and its also right on the beach. Food is excellent in the hotel, as are several of the nice cafes along the waterfront. Would be very happy to stay here again. Staff very friendly and helpful.

  • Stayed May 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 12, 2014

This was our 3rd visit. Lovely and friendly staff, specially the guest relations officer : Sonia. Room is always clean. The Beach is the most beautiful in Sanur resort with 2 floating gazebo. Looking forward to our next visit. Ola & Tony Green

Room Tip: Second floor rooms are better in my opinion. More privacy.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank OlaGreen44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitley Bay, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 11, 2014

Garden rooms are very tired, and you get an instant feeling of disappointment. Bungalows are slightly better but we had to put a basket over the drain in the bathroom because of the stink. A chunk of the sealant round the bath fell out on the last day leaving a gaping hole. We had booked a meal package, and the day time and evening menu in the hotel are the same. When we went to dine in the hotel's outside venue, we were slipped a different menu to the commonly available one. Staff were friendly enough, location was OK if you don't go out past the the gate. Drinks were very expensive, and you had to go and find some one to get you one round the pool through the day. Beach is nothing to shout about with often choppy sea and is often windy. Generally, if you like to relax on holiday and have a few drinks in the evening take a lot of money to Bali. If you are looking for a nice hotel with high standards, look at other hotels, and take even more money.

Room Tip: Don't go for bargain basement.
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  • Stayed August 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Harrison185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level 6 Contributor
970 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 284 helpful votes
Reviewed August 11, 2014 via mobile

We stayed here for two nights in July.

The reception was busy when we arrived so we had to wait and then our room wasn't ready.

Our room was large but a little dated. The bathroom was by far the worst of all the hotels we stayed in - a poor quality shower over the bath, rather than a separate shower.

The beach is incredibly windy, almost too much to sit and enjoy it. The poolside was always busy.

We used the spa, it was okay, very expensive for the quality of the service and facilities which were spartan and open to the elements.

We decided not to eat there, the breakfast was extortionate and we paid an eighth of the price across the road for a decent breakfast.

Stayed July 2014, traveled with friends
Helpful?
Thank AnanB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 7, 2014

I won't go back.
From a discussion with a manager of the hotel after several complaints, the hotels employees are not qualified! It summarized almost everything. Trying to change our reservation to extend our stay, because no manager was available the employee hung up.
The beach is neither quiet, nor beautiful. Many boats are cruising close to the beach for various reasons and you have tides so don't expect to see the sea during the afternoon. Outcome: you don't have enough sunbeds by the pool.
The beach restaurant food is mediocre and as a result expensive for the country.
The rooms design is old.
The hotel is noisy due constructions and doors being slammed early in the morning by employees or guests.
Employees are lazy. They don't try to find a solution to your problems/requests, and don't keep you posted on what could be done to solve it.

  • Stayed August 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SBR286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Level 3 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 5, 2014

This is a very stylish hotel with a fantastic beachside location. The dining room is located literally beside the beach so that it is possible to enjoy the generous breakfast buffet within sight and sound of the sea. There are 2 swimming pools and an extensive choice of rooms. We found the staff to be courteous and helpful. Overall our stay here was a very pleasant experience.
Only possible negative comment is that this is quite an expensive hotel (around £100 per night) and much cheaper options are closely adjacent - e.g. the Ari Putri across the road charges around £20 per night and is perfectly comfortable. Also we felt that the hotel tried to exploit our naivety by arranging a taxi transfer to the airport for us at a charge of 200,000 Rupiah or $20, when the standard recommended rate is 125,000 Rupiah, as charged by the taxi arranged by the Ari Putri hotel when we stayed there at a later date.

Room Tip: We had a Garden Wing room which was fine, close to both reception and the beach.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank NottinghamJourneyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Puri Santrian

Property: Puri Santrian
Address: Jl. Cemara 35 | PO Box 3055, Sanur, Denpasar 80228, Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#6 Romantic Hotel in Sanur
#10 On the Beach Hotel in Sanur
#10 Family Hotel in Sanur
#13 Spa Hotel in Sanur
#13 Luxury Hotel in Sanur
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Puri Santrian 4*
Number of rooms: 182
Reservation Options:
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Also Known As:
Puri Santrian Sanur, Bali
Puri Santrian Hotel Sanur
Puri Santrian Bali

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