Spent a few days in Puri Santrian in December 2013. We had read the previous reviews and had high expectations but the reality was somewhat different.
The resort looks very nice and the public areas are well taken care of. Pool is nice and it wasn't crowded when we were staying at the resort so there was always sun loungers available both at the pool and on the beach.
Breakfast is a buffet affair and there is a good choice of food available. The food at the beach restaurant was nothing spectacular but not bad either. The Mezzanine restaurant by the entrance of the resort is well worth a visit though, we liked it a lot.
The reason for the disappointment is the room. Nothing wrong with the basic layout or the furniture and decoration of the room but the state of maintenance is appalling. I don't know how supposedly one of the better resorts in the area can have rooms in such a condition.
The air conditioning was not working properly, the bath drain was clogged up and the bathroom had mold. In hindsight should have asked for another room right when noticing the clogged up drain after checking in but it was already late and they promised to fix that while we went out for dinner. They had indeed done something to ease up the situation but it never got really resolved.
The next unpleasant surprise was the air conditioning. We thought it was warm and humid in the room but the AC was not really cooling. Notified the staff about this in the morning when going out for a day and the problem was supposedly fixed during the day. Turned out the "fix" was just to set the AC thermostat to minimum setting but the unit was still not cooling like it should.
Probably due to the broken AC keeping the room climate ideally warm and humid there was mold in the bathroom and the paint was chipping away from the wood surfaces.
One of the door locks also looked like someone had tried to break in but obviously the maintenance department of the resort didn't think it was bad enough to warrant replacement or repair.
Since the other guests have obviously had a very good time in this resort I can only assume that some of the rooms are truly good and we just had the bad one. Like I said, should have change the room right away at the sign of the first problem instead of letting it slip. The room ruined our stay in this otherwise fine resort.
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- Also Known As:
- Puri Santrian Sanur, Bali
- Puri Santrian Hotel Sanur
- Puri Santrian Bali