I booked (3 nights) at Puri Santrian because of the great reviews. Once there we were underwhelmed. I booked through a booking service online, got what I thought were resonable rates, but then failed to see that it didn't include either breakfast or airport pickup. When I called the hotel directly, I was told there was no way to add either of those onto my booking, and they wouldn't do airport pickup anyway as they "might miss us" at the airport. So, once we negotiated our taxi (fairly painless anyway) and had a genuinly nice taxi driver, we were brought to the hotel. Checkin was quick, we were greeted politely, but by that time we were exhausted. I think they may have given us a drink or something- but they totally failed to do much of an orientation besides giving us an "invitation to a tea" two days later. Another reason we got off to a poor start was the walkways in the garden weren't well lit and my husband walked straight into one of the stone statue's (guardian god?) ears as it stuck way out. He had terrible shoulder pain.
THey brought us to the room- up a narrow dimly lit stairway- 3 floors up in the "beach view wing". Our initial assessment was not good. The room actually wasn't too bad, but 3 floors up and fairly small. nice marble bath, but the tub/shower curtain leaked badly no matter how you positioned it. No hair dryer. If you don't spend much time in the room, it was ok. You recieved 2 towels only, and one time we had to ask for another hand towel as we only got one.
Though the grounds are pretty, it wasn't really conducive to sitting and enjoying it, as there weren't many places to do so. The big disapointment was the pools- though nice looking, it was impossible to snag a chaise lounge or beach chair as people grabbed them early on and kept them all day. The "towel cards" you recieved were supposedly to keep this from happening, as they stated that unattended towels would be picked up after 30 minutes, and there was a $25 fine if you didn't produce the card on checkout. We never saw them collect towels., and most of the time all the lounges were occupied, with towels anyway, though not always people. It was rather chilly anyway and stiff wind most of the time.
The first morning we bought the breakfast buffet- overpriced and rather average (About $25 for the 2 of us) and EXTREMELY crowded. Had to wait in another area 15-20 minutes while we saw people whao came after us get seated first.
THe next 2 days we had cheaper and tasty breakfasts at the Cat & FIddle on main road, and on the beach at Donald's (great view, great food) just south of the hotel. We thought it strange that the hotel could be so packed at breakfast and during the day at the pool, but then every body dissapears- no one seems to eat there, and we didn't either.
We thought the staff not helpful and not very gracious. We got told we couldn't bike our rented bikes near our room (after having them there the whole night) and 2 minutes after placing a wet swimsuit temporarily on the railing, had a written notice stuck under our door that nothing could be placed on the railings.
The worst thing was the "tea" we were invted to. THough we booked in on a Monday night, this tea was for Wed. afternoon, and we were checking out THursday, so it made no sense to us that it ended up being a "promo" and advertisement of the hotel and related hotels and restaurants- ie Guri Santrian, The Village restaurant, etc. THe laughable thing was we ended up asking 3 different hotel employees where the "beach lounge" where the tea was, and were told 3 different locations, (the front desk gave us a map finally and said "oh didn't you get this at checkin?" but then told us the wrong location!)- finally stumbling on it on our own. Then were told that we missed the intro- it was a 45 minute video. The free tea and tasty cakes were the only upside.
I did like the location more or less. We rented bikes, negotiating for 24 hours so we biked on two days, and did the whole length of the brick boardwalk up and down.
We DID like the spa. THey offered a free 10 minute "jetlag" massage- which we did as a couple, and it was so nice we went back later on for their "happy hour" special which was any spa treatment two for the price of one from 9:00am to 1:00pm. Really worth it, and the ambiance lovely, lovely, lovely. We liked the traditional Balinese massage, but I bet anything there would be nice. I definitely would come back to the spa, but not to the hotel!
After this we went up to Ubud and stayed at Komeneka Tanggayuda, and had an INCREDIBLE time there. Quite the contrast!
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- Also Known As:
- Puri Santrian Sanur, Bali
- Puri Santrian Hotel Sanur
- Puri Santrian Bali