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Prime Plaza Hotel Sanur - Bali (Formerly Sanur Paradise Plaza Hotel)
Ranked #20 of 79 Hotels in Sanur
Certificate of Excellence
Reviewed March 28, 2013

the windows are welded , you cannot open them....
the hotel is located on a very busy road ...
busshuttle to the beach and to hardy,s is perfect..
breakfast is ok
we had dinner the first night ...prices are extreme high... compared to better restaurants in the neighbourhood..
after swimmingin the pool i had a allergic reaction...
there are better hotels in sanur...

  • Stayed: February 2013
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Thank enquetes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali (Formerly Sanur Paradise Plaza Hotel), responded to this reviewResponded April 11, 2013

Thank you for your review of the Sanur Paradise Plaza Hotel. We are concerned about guest safety (particularly young guests) and for this reason we have secured all our windows above ground level. Every room has air conditioning to ensure that you have a cool stay with us. Regarding costs, we appreciate your feedback, our average price for a meal is around $10 with some more exotic items averaging $15 which I believe is still very reasonable. Our pool is tested twice per day and I am happy to report that after reviewing the log book for the month of February the readings were at normal leaves. It is unfortunate that you had an allergic reaction. Again thank you for your review.

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412 - 418 of 857 reviews

Reviewed March 27, 2013

Moved to this hotel from a hotel in Ubud. This is the 10th and last day of our stay here. After a night in Ubud, we found the hotel there unsuitable and immediately started looking for alternatives. We finally decided on this hotel, which was not really unfamiliar since we've stayed at its sister properties before, the Suites in Sanur as well as Bali Dynasty in Kuta.

We got us the Premier room although the Superior was cheaper. It was worth the extra money. Room is of a decent size, 31sqm if not mistaken. Cleanliness is top notch. Marble tile flooring. Comfortable twin beds with Bali day bed by the windows. Modern bathroom with full amenities and separate glass enclosed shower. Overall, the room was very comfortable for a long stay.

Large lobby with a rows of sofas for relaxation. Check-in was fast and smooth. Good and fast Wifi with passwords changed every 3 days. We didn't get to enjoy the breakfast although it came with the room as the food was not halal for Muslims. Swimming pool had a nice and relaxing atmosphere although it may be due for some maintenance work. Sitting at Cafe Komodo by the pool enjoying the afternoon breeze was calm and relaxing.

Taxis are easy to get as some would be waiting outside the hotel. A transport desk is available to call them if needed. Sanur Beach is a short 5-7 minute walk away. A supermarket, minimarket and other shops are along the way to the beach.

A few issues with the bathroom having a part of the wall and bathroom door in frosted glass, some confusion with the laundry charges but overall enjoyed our stay and will return again.

  • Stayed: March 2013, traveled with friends
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Thank counsel5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali (Formerly Sanur Paradise Plaza Hotel), responded to this reviewResponded March 28, 2013

Thank you for writing such a positive review of the Sanur Paradise Plaza Hotel. The Premier rooms are of great value and are very popular with our guests. We are very happy that you enjoyed the services and facilities of the hotel and we look forward to welcoming you back in the near future.

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Reviewed March 27, 2013

fast check in and check out
friendly staff, quite spacious room.
beautiful garden and swimming pool.
7 minutes by car to Sanur beach.
AC shoud have worked better.

Breakfast:
fried rice and fried noodle were ok
pineapple was not sweet
no cucumber pickles

  • Stayed: March 2013, traveled as a couple
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Thank Junsurya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali (Formerly Sanur Paradise Plaza Hotel), responded to this reviewResponded March 28, 2013

Thank you for writing such a positive review of the Sanur Paradise Plaza Hotel. As a top contributor we value your comments. Yes we are central located and we do offer a shuttle service that runs each hour to our dedicated beach site. Thank you also for the breakfast comments, we look forward to welcoming back to the Sanur Paradise Plaza Hotel in the near future.

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Reviewed February 10, 2013

Very friendly hotel located in the quite area of Sanur (30 km from the Airport) with easy access to other beautiful places in Bali. Unfortunately, this hotel does not have beach.The room is reasonable big (Premier) and clean with good facilities. Bathroom is a bit small but complete with the necessary amnesties.Internet WiFi connection in the room is very good and included in the room price with easy access for several devices like laptop, Ipad and Iphone.
The breakfast at Sanur Harum restaurant is good with a lot of varieties of food (International breakfast buffet) except we had dinner at Cafe Komodo at the poolside and the restaurant was a bit too dark.We can't see or read what we are ordering or eating but at the end, we can say that the food is reasonable. Need attention for an improvement.
Nevertheless, it is a good and reasonable place to stay and we had a great time staying 4 nights in Sanur Paradise Plaza Hotel,Bali. Highly recommended to come someday again.

  • Stayed: January 2013, traveled with family
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2  Thank Budi_KN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali (Formerly Sanur Paradise Plaza Hotel), responded to this reviewResponded February 11, 2013

Thank you for your recent review of the Sanur Paradise Plaza Hotel. We are very pleased that you enjoyed your holiday with us. Yes the free Wifi is very attractive and the breakfast does offer a wide range of food items. We have also noted the difficulty in reading the menu at Café Komodo. We will look into this and try and make it easier at night time. We look forward to welcoming you back to the Sanur Paradise Plaza Hotel in the near future.

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Reviewed February 5, 2013

The hotel is big and beautiful, a bit of distance from the airport. It tooks us around 35mins and the traffic was heavy. I had arranged for the hotel to pick us up, and although my flight was delayed the driver waited for us. The shuttle service to the Sanur beach leaves every 1 hour from the hotel. Should have extended hours as its only until 18.30pm. The room was clean. The breakfast menu was disappointing as same food every day. And we dont take beef and pork so very limited choice for us. The room service menu is also limited. But the price is reasonable. The KFC and dunkin donuts and few small restaurants opposite the hotel. If u want a happening area with shopping and recreation we have to go Kuta. But I dont mind staying at this hotel as its service was excellent and we could always take a taxi to the shopping area. And the spa was good, although the facial was not so good. Recommend just go for body massage and body scrub and conditioning.

Room Tip: Request for 2nd floor as its on the same floor as the lobby so no need to take lift everytime u need...
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  • Stayed: January 2013, traveled with family
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Thank Vijaya V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali (Formerly Sanur Paradise Plaza Hotel), responded to this reviewResponded February 10, 2013

Thank you for writing your review on the TripAdvisor website, the hotel is big and it is beautiful, our staff try very hard to maintain the property and the surrounding gardens. I am very pleased to hear that the staff waited for you at the airport even though your flight was delayed. We are disappointed you did not enjoy the breakfast menu; with such a diverse clientele we try hard to be able to accommodate everyone. We do appreciate your positive comments with regards to the services provided and we look forward to welcoming you back to the Sanur Paradise Plaza Hotel in the near future.

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Reviewed February 2, 2013

Our family of 8 spent 8 nights at this hotel in three rooms. We could find little to fault the hotel and the service we received from check in to checkout. Everyone we came into contact with from the gate security to room attendants were warm and friendly and would go out of their way to help with anything you needed. The complimentary arrival drink is a great touch and was well received after the drive from the airport. By the second day of our stay most staff remembered our names and would wave and smile when they saw you. It truly feels like you are staying with friends and is a credit to the way the property is managed. The breakfast buffet which was included in our rate was exceptional and I can’t understand previous posts that have complained about the choice. The hot choices were numerous and changed daily and catered to both Asian and Western tastes. We ate at the Cafe Komodo twice and also at Sanur Harum one evening, the meals were great and the service exceptional, however it is a little expensive by local standards and this showed by the small number of people who dined there. The fresh fruit smoothies at the pool bar were awesome and our kids could not get enough of them, they drank about 50 during our stay. The pool attendants made sure you had a great time and helped the kids with floaties, balls etc. Being able to access the Sanur Paradise Suites and the water slide there was a highlight for the kids who enjoyed the ride there on the complimentary open blue bus as much as the water slide itself. Our rooms were very clean on arrival and were kept that way by the room attendants who did their job quickly and professionally, one suggestion however is that as with most hotels, underneath the beds could use a regular clean, it may be personal gripe because we travel with kids and invariably something ends up under the bed, but it is usually quite scary what is under there, this time was no exception. I must say though that overall this hotel is a great place to stay and is real value for money. We are already planning for our next trip to Bali and we can’t wait to return to Paradise Plaza Hotel and reacquaint ourselves with our new friends. Thanks to everyone there for making our stay such a wonderful experience.

  • Stayed: January 2013, traveled with family
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Thank pherchristo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali (Formerly Sanur Paradise Plaza Hotel), responded to this reviewResponded February 11, 2013

Thank you for such an extensive review of the Sanur Paradise Plaza Hotel. We are very happy that you enjoyed your stay with us and your testimonial of the hotel says it all.. We have very dedicated staff who are always willing to help.. I hope the kids are not suffering withdraw symptoms from the fruit smoothies since you have been back...! They are refreshing and healthy too... Next time try our Sanur Paradise Plaza Suites which is located just down the road, they are very spacious with 3 bedrooms and 3 bathrooms that can accommodate a family of 6 people with 165sqm. Have a look at our website. We look forward to welcoming you back the Sanur Paradise Plaza Hotel OR the Sanur Paradise Plaza Suites on you next visit.

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Reviewed January 24, 2013

I have stayed at Sanur Paradise Plaza on a number of occasions and choose to do so. The location is central which makes it easy to access the many things in Bali. It is in a more quiet area, which I prefer, instead of the business of the shopping districts. It is nice to have a place to go and relax after spending time in the buy areas. The staff are friendly and will work hard to make your stay a pleasant one. The gym is good and the spa is an excellent service (although it is priced higher than many other spa facilities in Bali). I will certainly stay there again on a future visit to Bali.

Room Tip: Choose an executive suite, the service and facilities are great. There is plenty of room in a suite...
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  • Stayed: January 2013, traveled on business
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4  Thank CKeithEdwards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart B, General Manager at Prime Plaza Hotel Sanur - Bali (Formerly Sanur Paradise Plaza Hotel), responded to this reviewResponded February 10, 2013

We do appreciate your positive review of the Sanur Paradise Plaza Hotel on the TripAdvisor website. As a regular customer your feedback is very valuable to us. Yes we are centrally located in the quieter part of Bali which is why many guests choose our hotel. We are pleased you liked our new gym facilities, it has just been refurbished. The staff are our biggest asset and we appreciate you in recognizing this, we look forward to welcoming you back on your next visit.

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Additional Information about Prime Plaza Hotel Sanur - Bali (Formerly Sanur Paradise Plaza Hotel)

Address: Jl. Hang Tuah 46, Sanur, Denpasar 80228, Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sanur
#8 Family Hotel in Sanur
#11 Romantic Hotel in Sanur
#16 Spa Hotel in Sanur
#17 Luxury Hotel in Sanur
Price Range: $40 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Prime Plaza Hotel Sanur - Bali (Formerly Sanur Paradise Plaza Hotel) 4*
Number of rooms: 329
Official Description (provided by the hotel):
Low-rise Balinese-style Hotel situated amidst tropical gardens, 5 minutes from Beach Market. ... more   less 
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Prime Plaza Hotel Sanur - Bali (Formerly Sanur Paradise Plaza Hotel)

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