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“Great hotel, great staff”

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Sudamala Suites & Villas
Ranked #12 of 79 Hotels in Sanur
Certificate of Excellence
Reviewed July 31, 2013

My wife and I stayed for 5 days recently we loved the hotel, it's rooms are spacious, clean and well appointed. The hotel had an art exhibition in the enterence and art works around the hotel. Which gave the place a nice atmosphere. It's close to the beach and the main street in Sanur. Staff are professional and friendly.

  • Stayed: July 2013, traveled as a couple
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Thank Kez1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this reviewResponded August 8, 2013

Dear Kez1957,

Many thanks for staying in Sudamala Suites & Villas while you were in Bali. It’s good to know you and your wife enjoyed our facilities and service, as well as the exhibition that took place during your stay. The current exhibition in Sudakara ArtSpace, our gallery, features the collaborative and combined artworks of Balinese artist I Wayan Sujana and Paul Trinidad from Australia.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia

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Reviewed July 30, 2013

We stayed here for a week in July with our 2 year old. I don't think this hotel is suitable for a family with young children. The location is great, just a short walk to the beach, shops and bars. Very clean and modern rooms and the best bed I have ever slept in, would go back just for that! The pool is nice but again not suitable for young children. We found the pricing a little confusing in the spa and retraurant/bar as some things were shown in US$ not local currency so we got a hefty bill on check-out for the use of the spa. Cheaper prices to be found on the street or beach area. The breakfast was pretty good although could do with a little more choice. There was some confusion regarding orders at breakfast a couple of mornings but everything got sorted in the end. The restaurant staff presented me with a birthday cake and a song for my birthday breakfast which was a nice touch. The staff were very friendly and helpful and nothing was too much trouble. I would deffinately recommend this hotel. Overall a great experience, very relaxing.

  • Stayed: July 2013, traveled with family
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Thank pyrs1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this reviewResponded August 8, 2013

Dear pyrs1979,

I’m happy to hear you loved Sudamala Suites & Villas. I do apologies for the experience you had with the spa prices and breakfast orders. It is certainly is not our intention to confuse our guests and we are keen to remedy this to provide guests with a better overall experience.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia

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Reviewed July 29, 2013

We stayed at Sudamala for 4 weeks. The first 3 weeks were heaven....then 3 families arrived with children. The whole ambience of the resort changed. The children were loud and took over the pool bombing and shouting and upsetting anyone else that tried to read or rest around the pool. Why the parents can't or will not tell their children to quieten down is beyond me. Nevertheless this hotel is not suited to having children...quiet or not.
This hotel needs to market itself as an "adults only" retreat as there as far more hotels suited to families and children.
Up to the point when the families arrived we thought this place was terrific....now we are a liitle hesitant to return as it has noise issues not only with children but with a Bar that is located adjacent to the hotel...but not part of it....we could put up with the bar noise (with ear plugs) but should not have to sit around the pool with ear plugs in!
Management please take note....Think about being a unique hotel in Sanur and become "Adults Only" OR give your staff a backbone and make them tell families to be considerate and quiet around the pool....PLEASE, PLEASE, PLEASE
This is a great hotel ruined by noisy families....let them go elsewhere and the hotel will have many repeat customers...do nothing and couples will think twice about returning!

Room Tip: Take ear plugs with you
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  • Stayed: June 2013, traveled as a couple
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1  Thank Roger111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this reviewResponded August 8, 2013

Dear Roger111,

Thank you for your extended stay in our hotel, making it your home away from home while in Bali. I regret to read that you felt disturbed by there being children in the hotel. Although Sudamala Suites & Villas does not have children facilities, from time to time we do get families with children staying with us. Our staff, as requested, would speak to the parents, who I’m sure tell their children to calm down but sometimes, children will just be children.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia

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Reviewed July 27, 2013 via mobile

Quite new hotel in the more quite beach area Sanur in Bali, not right at the beach, but they have a private beach part just 5 minute walk away, nice spacious rooms, very nice pool courtyard, quiet, service also good, breakfast ok, could be more choice, restaurant also ok, but there is more choice and superb quality available just outside, all in all excellent hotel and worth the money

  • Stayed: July 2013
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Thank Randnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this reviewResponded August 8, 2013

Dear Randnik,

We’re glad you liked Sudamala Suites & Villas. We’re happy to announce that we have introduced a new dinner menu as part of our in our continuous effort to improve our service and guest satisfaction.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia

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Reviewed July 25, 2013

If you're looking for a hotel in the heart of Sanur then this is perfect. A very short walk from the beach and close to the 'action' too. However please note, this hotel is not suitable for families as there are no activities for children. The property has a lovely pool but it's not staffed and unfortunately we had a family with young children who made our relaxing lie down by the pool everything but relaxing. There are so many hotels on the beach that are far better suited to families so this hotel should be marketing itself accordingly. Breakfast was nice but nothing exceptional. The service was excellent and staff very pleasant. Bikes were available for 2 hours however we took them for much longer and were not charged which was great. We didn't use the spa because of the noise from the pool. If you want a Nasi Goreng, go right across the road to the little cafe on the corner - $2 and it was fabulous!

  • Stayed: July 2013, traveled with friends
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1  Thank Angela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this reviewResponded August 8, 2013

Dear Angela M,

Thank you for staying in Sudamala Suites & Villas. Our hotel is often likened to a big house and has been popular with families with young children since it opened its doors.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia

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Reviewed July 24, 2013

We stayed for 6 nights. In all respects our stay was 5 star. Room & restaurant service was excellent. The rooms themselves are huge & well appointed. The massive beds are the best I have encountered. Staff were friendly and attentive to our needs and comfort, and very helpful in assisting with local knowledge & travel. The design & lay-out of this hotel is wonderful. It only has (about) 35 rooms and there is a feeling of isolation & space. The art through out the hotel is a quality touch, as is the private art gallery within the hotel itself. Highly recommended.

Room Tip: Rooms fronting onto the pool are superb. Away from the street & very quiet.
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  • Stayed: June 2013, traveled as a couple
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3  Thank 255060John_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this reviewResponded August 8, 2013

Dear 25506060John_M,

Thank you for staying in Sudamala Suites & Villas and your kind review which, although concise, captured the essence of what Sudamala is all about: spaciousness, comfort, and friendly local hospitality.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia

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Reviewed July 22, 2013

We stayed for 4 nights at a deluxe suites, a very nice room with a smart lay-out on the 2nd floor. Spacious bed and bathroom and huge shower/WC, all facilities, big bed.
Very professional and great house keeping and turn-down service. Excellent to be able to borrow bikes. Good location 2 min from the beach and main street. Quiet backyard, no noise from street. Nice pool area. Very good value compared to more expensive places we stayed on the same trip. For the breakfast, you can order anything from the a la carte menu, for us that was included in the rate we paid. Good breakfast but quite a lot of variance from day to day what you got, e.g. one day "all got a fruit plate", next day not. A medium boiled egg varies from raw to overcooked, etc. but nothing major.

Room Tip: We had a room facing the courtyard but not above the restaurant which was great. It was on the 1st f...
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  • Stayed: July 2013, traveled as a couple
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1  Thank Klatremus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudamala R, General Manager at Sudamala Suites & Villas, responded to this reviewResponded August 8, 2013

Dear Klatremus,

Its good to know you enjoyed your stay in Sudamala Suites & Villas. Thank you for pointing out where we need improve. I’ve brought the matter to the attention of our F&B team.

Best regards,

General Manager
Sudamala Suites & Villas
Jalan Sudamala No. 20, Sanur, Bali 80227 Indonesia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sudamala Suites & Villas

Address: Jl. Sudamala no. 20, Sanur, Denpasar 80227, Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Sanur
#3 Top resorts Hotel in Sanur
#4 Romantic Hotel in Sanur
#6 Family Hotel in Sanur
#6 On the Beach Hotel in Sanur
#10 Spa Hotel in Sanur
#10 Luxury Hotel in Sanur
Price Range: $97 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sudamala Suites & Villas 4.5*
Number of rooms: 34
Official Description (provided by the hotel):
Set in the calm and relaxed environment of Sanur where centuries of Balinese art and cultural history have been nurtured, Sudamala Suites & Villas, Sanur offers you the perfect home for your Bali getaway. Like the environment that surrounds us, we have taken great care to preserve the artistic and traditional values of Bali into the design of our resort. So we invite you to stay in one of our spaciously elegant and cosy rooms and immerse yourself in our cultural soul or "Taksu" as it is known locally to experience our dedication in friendly local hospitality. ... more   less 
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Also Known As:
Sudamala Suites & Villas Sanur, Bali

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