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“The biggest mistake in my holiday trip to Bali”

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Pandawa Beach Villas & Spa
Ranked #54 of 139 Specialty Lodging in Sanur
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The biggest mistake in my holiday trip to Bali”
Reviewed December 31, 2012 via mobile

We have been in Pandawa V&S for 10 days. Never again. 10 days to Long. Breakfast: maxinum minimum!!! Very simple, poor :-( The nearest shop and restaurant in Sanur (12km) Transfer from the hotel to Sanur working not perfect. For every suggestion from us we heard "im so sorry sir". This is not 4 star hotel. If U wanna lose Your money and have a bad holiday- this is the right address

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank jorn_lucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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68 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Korean first
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  • Any
English first
Coolangatta, Australia
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 24, 2012

Pandawa is 20-25 minutes north of Sanur. I booked this thinking it was closer to Sanur.
This part of Bali has a black sand beach with loads of garbage washed up and nothing much else around - not even a Warung for a snack. You can actually stay a Sanur with a nice white sandy clean beach for cheaper, and with nearby restaurants etc.
There is no restaurant in Pandawa, and a limited room service menu.

The whole experience left us bewildered and frankly a little ripped off.
We booked a deluxe room on Agoda which is misleading as we thought we were getting a private place but what we got was room in a villa that had 2 other bedrooms which were occupied by other people.
There is nothing on that website that mentions you share a villa. Frankly in this area of Bali and for the price we paid we were expecting something totally different and lovely. At around USD$190 a night (special price on the website) in a shared run down house…..??

The villa in general wasn't well maintained, there was a couch in the lounge room but not a TV or much of anything. Not really usable. The pool was nice.

The bedroom had a comfortable bed and a modern bathroom.
The smell of the room was BAD, like bad drains/sewage. They are obviously aware of the smell as there were 3 air fresheners spray on the walls in the room. POO!
I know we really should have complained but where to start? I was pretty stunned that they thought this was ok.

There was no shower in this room, just a small shower nozzle in the bath. It would be very difficult to have a shower in there – totally impractical. However the bath was nice, we had a lot of baths……

There are so many incredible, lovely places to stay in Bali so I would not recommend this one, despite looking forward to it based on the booking website information.
The whole experience was just weird.

To finish on a positive note the breakfast was very nice, so thank you to the Chef.

Room Tip: request the non-smelling room!
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank travellinggrub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 15, 2012

We had a flight delay which made us arrive really late round 11.30pm,and the airport pick up driver was really friendly and still in good spirit even though he had an hour over wait.first good impression.the villa was ready with welcome drinks and we were shown straight to our room without check in process.the room was a big wow.its clean,comfortable and modern looking.the bathroom is lovely.lots of tv channel too.the set breakfast was average tasting but service is quick.theres free shuttle to sanur town area 3 times a day.the villa is very quiet,tranquil,serene and relaxing.great escape getaway.
Overall,the experience was a great one,just one point that i felt a bit uneasy as i was charge with a honeymoon set up when i check out but i did not asked for that and wasn't aware that there is this extra bill.Just wish that they had made a point to ask in emails and clarify in advance instead of going ahead with the set up and then charge.
So,my advice for couples planning for a retreat there,and not honeymoon,communicate with reservtion beforehand to avoid the shock when check out.
Other than that,the stay was wonderful.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 26, 2012

Great, private villa - choose Nakula - especially Nakula A ( it has 3 bedrooms), spacious bedroom and bathroom, great service, great food, spacious swimming pool.
All check in process, dining, massages, served in your room.
Helpfull Butler. All VIP services.
Great location, between sanur and ubud.
Definitely will come back.

Room Tip: Choose either Nakula or Sahadewa, they have the big swimming pool w/ ocean view
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Tina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 9, 2012

This must be 1 of the best!

We arrived late night and there was another guest also checking-in, so instead of having to wait, they directly took us to the room and we could just fill in the forms in our rooms sitting on the couch, with the fresh welcome drink provided. The room is HUGE and very comfortable. I really like the spacious bathroom with the glass door. This would be perfect for honeymooners ;)
We had 4 options of breakfast to choose from, just tell them which juice you want, how you want your eggs etc. You have the option to have breakfast in front of your room or downstairs near the private swimming pool. We decided to have it in front of our room while looking and listening to the waves. ( we booked the OCEAN SUITE and I think you should too unless if you can afford the beahfront ones, that will be even greater)..
We also got a complimentary foot massage in our room which was very nice.
It is far from cafe's and all that but they do provide shuttles to Ubud and Sanur, just check the schedules they have provided in the rooms. The hospitality was just amazing, everybody was so friendly. I would definitely recommend this place and stay there again :)

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dewi010409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 7, 2012

Pandawa Beach Villas in Sanur must be Bali's best kept secret.... it's right on the beach away from the hustle and bustle of vendors and crowds- only 10-15 min away from Sanur centre but so serene and peaceful! Fall asleep to the lull of the waves, or read a book by your private infinity pool overlooking the ocean and the pounding surf... it's totally to die for! The sand is black dark volcanic ash colour but really there is hardly any places in Bali with pristine white sand anyway- we are from Australia so the sand doesn't get any whiter than here in Australia! There's no one hassling you to buy crap souvenirs...it's just so serene. The villas are clean and well equipped... the suites are sperated by different roof lines so it's all self contained, larger families or groups can have their villas to themselves so you can get the "private villa experience" for such good value for money. The staff are warm and caring they are ready to please... We had a babysitter Winda who was an absolute treasure- she just loves kids and our kids loved her! Everyone from the General Manager Mr Bayu down to the villa assistants Putu, Komang and Kadek were so efficient and so accomodating. Room service is just delicious! We has local favourites like Nasi Goreng, statay and even the Italian spaghetti was sooooo tasty- thanks to Made the chef. We have stayed in Bali over 10 times from Nusa Dua to Seminyak and this is BY FAR THE BEST VALUE FOR MONEY, service, location and villa experience we have ever had. The villas are clean and well equipped- very comfortable! The pool is just the right temperature and so idyllic! You will never want to leave... Sanur is 10-15 min away and hotel offers free shuttle service. After a hectic day shopping in Kuta or Seminyak you will just love coming back to the restful retreat of your villa. Nothing beats the sound of the sea and pounding surf in the distance as you fall asleep... We will BE BACK FOR SURE!

Room Tip: There are a variety of 2 to 3 bedroom villas so jsut talk to the management as they will accomodate...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trinityperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 26, 2012 via mobile

The villa is good, quiet, there is car service provided which is very convenient. But u need to bring ur consumable, they dont provide enough. There is great sea view but You can ignore the beach, too dirty to visit.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Summsum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pandawa Beach Villas & Spa

Property: Pandawa Beach Villas & Spa
Address: Jl. Pantai Gumicik, Br. Gumicik | Ketewel, North of Sanur, Sanur, Denpasar 80361, Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #54 of 139 Specialty Lodging in Sanur
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pandawa Beach Villas & Spa 4*
Number of rooms: 5
Official Description (provided by the hotel):
Pandawa Beach Vila is consist of 5 unit villas, with total 14 bedrooms with exceptional comfort, impressive tropical and modern design with a unique traditional concept. The well prepared service-line infrastructure will provide you an unforgettable Pandawa living experience. Located at Banjar Gumicik, Ketewel, North of Sanur and Ketewel Beach is an ideal location to cherish the glorious sunrises that is exclusive to Pandawa Beach Villa only! Our spacious parking area covered by lush garden and trees will give you a hommy atmosphere, while the main gate a Javanese 'Candi' style will direct you to a wooden bridge over a fish pond to meet our hidden treasure. ... more   less 
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Also Known As:
Pandawa Beach Villas Hotel Sanur
Pandawa Beach Villas And Spa
Pandawa Beach Villas & Spa Sanur, Bali

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