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Karma Royal Sanur
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Karma Royal Sanur
Ashley S
Hlane Royal National Park, Eswatini (Swaziland)

Awesome hotel, friendly staff and a great experience

Review of Karma Royal Sanur
4.0 of 5 bubblesReviewed Jun 11, 2019
This hotel was awesome, I loved the fact that it was small so there were not a ton of people, that made is quiet and relaxing to sit by the pool or go to the restaurant. Although close to the main road which makes traffic a drawback (getting in and out of Kuta from Sanur is just an absolute nightmare), it was fantastic. The pool was nice, rooms clean and spacious, they had a lounge for guests where we could shower before our flight as we had to check out early and our flight was only late. They were helpful about trips around the area and the best options for our budget. Their one driver Adi was super knowledgeable and answered so many of our questions. My only critique is the wifi, it is incredibly slow and I wanted to live steam the UEFA final and was not able to because the wifi was too slow, even uploading a picture to Facebook could take upwards of 20 minutes therefore if you need to work its a bit of a downside. Other than that I would definitely recommend them! Such an awesome, value for money stay!
Date of stay: June 2019
Trip type: Traveled with family
5.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Royal_Resorts_Bali, Manager at Karma Royal Sanur, responded to this review
Responded Jun 11, 2019
Dear AshleyS4894,

Warm greeting from Karma Royal Sanur.

Thank you for sharing your generous review with us. We delighted you had a memorable stayed at Karma Royal Sanur. We are pleased you enjoyed our small resort, the accommodations, the pool, the culinary experiences and the service you received. We thrill to hear of how much you enjoyed your stay and it made you were happy and that you wish to recommending our resort to the others. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the WI-FI connection that need updating. It is the one of our priority concerns, to implementing of these upgrades to the property facilities within this month. We thank you for your very positive feedback and We hope to welcome you back again soon with a similar experience!

Best regards,
Made Arsana (Resort Manager)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 27, 2019
Beautiful

This resort is though a little small and compact but al the same it provides the members and guests the best facilities and services just like any other Karma Resorts world wide. My family and I visited this ressort in the late evening for a special buffet dinner. actually we were staying at the Karma Mayura not very far from here. Excellent property fully occupied with nice lighting and some local Indonesian musical performance at the swimming pool area while guests were enjoying their delicious local tasty dishes. We have stayed some time ago. Very friendly staff with excellent services. We will come again neext time.

Room tip: All rooms are with good views
Date of stay: April 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Ask maj0ra about Karma Royal Sanur
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal_Resorts_Bali, Manager at Karma Royal Sanur, responded to this reviewResponded April 29, 2019

Dear majOra,

Warm greeting from Karma Royal Sanur.

Thank you for sharing your generous review with us. We delighted you had a memorable visit at Karma Royal Sanur. We are pleased you enjoyed our small resort, the pool and the accommodations, as well as your culinary experiences and the service you received. We thrill to hear of how much you enjoyed your time in the resort and it made you were happy and that you wish to comeback for your next holiday. We thank you for your very positive feedback and We do look forward to welcoming you back again soon with a similar experience!

Best regards,
Made Arsana (Resort Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2019
small compact resort

located in a convenient location to look at the northern sites. small and sweet if you manage to get the right room. The ground plus two construction without a lift is a bit challenging. Not really a walking distance from the beach

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Ask scb2810 about Karma Royal Sanur
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal_Resorts_Bali, Manager at Karma Royal Sanur, responded to this reviewResponded April 11, 2019

Dear scb810,

Thank you for choosing Karma Royal Sanur as your holiday destination of choice in Bali, and thank you for sharing the experience of your staying with the Trip Advisor community. We're pleased to hear that you enjoyed the accommodation, the resort facilities, the rooms amenities and that you find the staff are friendly, but despite of some distance from the beach, we're heartened that you find our location quite central and within easy access to down town Sanur. Thank you once again for your positive review and we hope to have the pleasure of welcoming you back again soon!

Best regards,
Made Arsana (Resort Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2019
our Stay at Sanur

We had a very relaxing stay at Sanur, staff were friendly and helpful which is a bug thing when you stay anywhere.
The food at the resterunt was really nice and the staff put on good entertainment and special events whilst we were there.We enjoyed some really good massages whch helped allot as I had hurt my back before our holiday.
Improvements : We were on the third floor so three flights of steps up plus on our level was the guest lounge and Gym : It would make sense with the age of guest staying there to have a lift installed for easy & safe access to levels. Even when guest are leaving awaiting transport they use the front reception area to wait in either heat or wet most guest due to age or disability are not able to climb stairs to guest lounge.Our room was comfortable but rubbish had been left from previous guest and some facilities in our room needed repairing they were fixed promptly when we raised the issue. Rooms could be updated to match other Karma Resorts of this level.

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Ask Cruiser63331973226 about Karma Royal Sanur
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal_Resorts_Bali, Manager at Karma Royal Sanur, responded to this reviewResponded March 4, 2019

Dear Cruiser,

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us, and through this wonderful review I believe that you have enjoyed the heart of Karma Royal Sanur experience during your recent stay recently.
Regarding the difficult access to our lounge we will pass it to the management, as we really understand that some our guests cannot manage the stairs. We also brief our housekeeping staff to make sure the room cleanliness for the arrival guests, and make sure this is not happening again in the future.

Once again thank you for the feedback and we look forward to serving you soon.

Best regards,
Eny Kusuma - Resort Manager

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Reviewed February 28, 2019
Little oasis in Sanur

This is the third time we have stayed at Royal Karma Sanur, his time in one of the downstairs apartments. The apartments were well appointed and clean. But the thing that makes the stay here ecellent are the firndly staff, many who have been here for a number of years. The kitchen serves uo a nice variety of quality food at reasonable prices and the pool, surrounds and spa make for the complete relaxation holiday

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Ask waynec762 about Karma Royal Sanur
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal_Resorts_Bali, Manager at Karma Royal Sanur, responded to this reviewResponded February 28, 2019

Dear Wayne

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us, and through this wonderful review I believe that you have enjoyed the heart of Karma Royal Sanur experience during your recent stay recently.
Our dedicated team will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.

Once again thank you for the feedback and we look forward to serving you soon.

Best regards,
Eny Kusuma - Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2019
Very disappointed 😂

This was meant to be my birthday present and it was the worse week of my life . Rooms and property not properly looked after. Leaking toilet in room, ran out of water one day. Breakfast buffer was cold and stale. ManagemenM staff where verv unfriendly. 😂😂

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Ask Monica R about Karma Royal Sanur
Thank Monica R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Royal_Resorts_Bali, Manager at Karma Royal Sanur, responded to this reviewResponded February 18, 2019

Dear Mary

First of all, I would like to thank you for bringing this problem to my attention. Allow me to express my regrets and sincere apologies for the uncomfortable experiences you have experienced. Guest satisfaction is our priority, and we do apologize if our service and quality not meet your satisfaction. with regard to the toilet leaking we will inform to the related department and fix it soon. regarding the buffet breakfast it is standard continental buffet breakfast for all royal resort in Bali. I will make sure that this a situation will not be repeated in the future. We always strive to provide the best accommodations, facilities and services to our guests.

Once again, we are very sorry, and it would be very much appreciated if you could share more details about your concerns to rm.sanur@karmagroup.com.

Thank you for the feedback and On behalf of the entire team, we hope to have the opportunity to welcome you again in the near future.

Best regards,
Eny Kusuma - Resort Manager

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