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“Poorly maintained and in a really poor location, 10 m back from a main arterial rd.”
Review of Karma Royal Sanur

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Karma Royal Sanur
Ranked #47 of 78 Hotels in Sanur
Certificate of Excellence
Reviewed February 20, 2013 via mobile

The road out front is extremely busy and cuts u off from the beach, the pool is tiny, the room we had was third floor with no balcony, the aircon leaked so hard we needed two towels to contain the water. Give it a miss pay the extra dollars and get a better experience.

  • Stayed: February 2013
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Thank OneGrievous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal_Resorts_Bali, General Manager at Karma Royal Sanur, responded to this reviewResponded February 22, 2013

Dear OneGrievous,

Thank you very much for sparing your valuable time to write down this valuable review for us.
And we would like to apologize for all the inconvenience. your review has gave us a motivation, self introspection, and reparation to make sure everything is in order. we would like to beg for your favor to kindly send us your details to our email address sanur@royalperspective.com, so that we may be able to recheck and to ensure that your holiday experience does not happen in the future.
once again thank you and deeply apologize for your unsatisfying experience.

best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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155 - 161 of 200 reviews

Reviewed February 10, 2013

This ISLAND is so breath taking that it has literally floored me I am yet to come to terms with this beautiful BALI & its people (ever smiling people). The RBBC resort rooms are good, clean, well maintained. Very friendly staff. I would surely recommend it to my friends.

Room Tip: Its in the center of all the 3 RBBC resorts - Ideal & near KUTA the happening place
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  • Stayed: January 2013, traveled as a couple
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1  Thank L V R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karma_Royal_Group, General Manager at Karma Royal Sanur, responded to this reviewResponded February 13, 2013

Dear L V R,

Thank you for your well review. we are glad that you have enjoyed our service.
We all know that 5 stars is not only about the property. biggest part is the service. that's why we always intend to maintain our best service by doing weekly / monthly training and briefing. And we always maintain the staff satisfaction. once again thank you for the motivation and support that you gave to us by writing this review. looking forward to seeing you again in your next holiday.

best regards

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Reviewed February 9, 2013

This was booked through RGBC Time share. The property is located on a main road and not at all close to the beach. However, the rooms are decently furnished and the staff is very friendly and helpful.
The attached spa has reasonable packages for couples for massage.
Food choice at the restaurant is limited but the preparations are quite nice, tasty and presentation is good.
If you do not mind a bit of a walk to the beach, then this place could be a good choice, away from the crowds.

  • Stayed: December 2012, traveled with family
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1  Thank VijayToley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karma_Royal_Group, General Manager at Karma Royal Sanur, responded to this reviewResponded February 10, 2013

Dear VijayToley,

the best factor that we have for the best service is we love what we do. we love to serve you a best service, we love to be in the resort, we love to work as a team, etc. As you know, that we do the shuttle service to the main area of Sanur including the beach. please do not hesitate to visit us over next time you to Bali. we will be happily to assist you. thank you and looking forward to serving you on your next holiday.

best regards,

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Reviewed January 26, 2013

We stayed at the Royal Bali Beach Club in January 2013. We booked it via our membership in the RCI group so it was quite cheap and therefore, really good value for money. The resort is great however, it is close to the "by-pass" road at Sanur and therefore, a bit noisy (traffic noise) and you need to be careful crossing that road.

Having said that, the noise was not much of an issue - only noticed it if we sat on the balcony. There was no noise once inside the rooms. In addition, after crossing the road, it was a quick walk (10 mins) to the beach or to the main shopping/restaurant road in Sanur. If you prefer a taxi, it cost around $2-$3 AUS each way.

The staff at the resort were awesome and really pride themselves on providing great service, which they always did. The rooms were very spacious, clean and well appointed. The pool area was really nice and totally adequate for the size of the resort. We ate at the resort a few times and the food was good. Overall, the prices were reasonable and what you would normally pay for food and drink at a hotel/resort. We thought the spa was over-priced - about 6 times what you pay in the smaller shops in Sanur. It is part of the "K" Spa group (Karma resorts) which are 5 star. But this is only a 3-4 star hotel so not sure how much business the spa gets.

Room Tip: Rooms above the ground floor provide a bit more privacy.
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  • Stayed: January 2013, traveled as a couple
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Thank Tony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karma_Royal_Group, General Manager at Karma Royal Sanur, responded to this reviewResponded January 29, 2013

hi FirieBenno,

we would like to thank you for your review. we figured out that our location is our big debility. but that wont hold us to provide an exceptional service. we use everything we have to make sure that the guest satisfaction is primarily concerned.
please do not hesitate to visit us for your next holiday.
thank you and looking forward to serving you again.

best regards

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Reviewed January 20, 2013

A group of 5 of us stayed here in January and thought it was great! We changed our room to the back away from the main road. The staff were lovely and spoke very good English, the food was of great quality and at a good price. The pool was perfect temperature and had a swim up bar, will definitely come back here next time we are in Bali!

  • Stayed: January 2013, traveled with friends
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Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karma_Royal_Group, General Manager at Karma Royal Sanur, responded to this reviewResponded January 23, 2013

Dear Steve,

thank you for your great review. it gives us motivation to build a better team. if you do have any suggestion please let us know. you will greatly appreciated.
and again thank you and look forward to serving you on your next holiday.

best regards

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Reviewed January 7, 2013

The resort facilities are fine. The pool is nice and warm and the restaurant is open what seems like all the time. The food was good, though I did not dine in that often, kids liked it alot. The coffee machine was broken during our visit so no cappuchino. The wireless internet works okay except in the room furthest away from the reception.
There are no washing machines or driers. You need to get used to using the laundry service that worked out about $15 per week for 4 people.
The service is excellent. The staff really makes an effort to make you feel welcome. The reception was open when we arrived after 1am. Everybody was really helpful.
The resort organised a Christmas function with a great local band providing the entertainment until late.
The location of the resort is not near the beach, it is about 15 minute walk to the seaside or a short/cheap taxi ride. There is a bakery just down the road (opens after 8.30am) and also a little shop that sells basics like milk and Guinness.

  • Stayed: December 2012, traveled with family
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Thank KTH99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karma_Royal_Group, General Manager at Karma Royal Sanur, responded to this reviewResponded January 17, 2013

Hi KTH99,

we would like to thank you for your review. we figured out that our location is our big debility. but that wont hold us to provide an exceptional service. we use everything we have to make sure that the guest satisfaction is primarily concerned.
please do not hesitate to visit us for your next holiday.
thank you and looking forward to serving you again.

best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2013

My husband and I joined 8 other extended family members for a 2 week stay at RBBC Sanur over the Christmas/New Year period. Our flight was a cheap red eye and I was delighted to be met by a bell hop and receptionist upon our early hours arrival. The staff then, and for the duration of the stay without exception, were so helpful, friendly, welcoming, efficient, courteous and could not do enough to make our stay a memorable one.

The only minor downfall is the "beach club" isn't really by the beach and is a little bit out of the main part of Sanure. That said for 20,000rupiah (AUD$2) a driver from the hotel will run you into town/the beach/Hardy's supermarket so its not that much of an issue.

The resort is friendly, but not overly so if you don't wish it to be. You can make new friends...or not if you are more the private type.

Food from the restaurant was excellent quality, always fresh and good value for money. Service in this area was also excellent.

The pool is on the small side but in keeping with the intimate feel of the resort.

When I return to Bali the Royal Bali Beach Club Sanur will be my go to place for a relaxing and enjoyable holiday.

PS: the spa (K Spa) is INCREDIBLE and not to be missed!

  • Stayed: January 2013
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2  Thank mrsgidds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karma_Royal_Group, General Manager at Karma Royal Sanur, responded to this reviewResponded January 7, 2013

dear mrsgidds,

tons of thanks to you for your great review. it motivates us to build a stronger and better team to maintain a good service. there are more things being built this year and we certainly hope that will be done at your next visit.
once again thank you and looking forward to serving you again.

best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Karma Royal Sanur

Address: Jl. By Pass Ngurah Rai, Sanur, Denpasar 80228, Indonesia (Formerly Royal Sanur: Royal Bali Beach Club)
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#22 Family Hotel in Sanur
Price Range: $52 - $54 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Karma Royal Sanur 2.5*
Number of rooms: 20
Official Description (provided by the hotel):
Located in Sanur, Bali’s biggest traditional village and one of the most established tourist areas, this newly refurbished property offers access to everything you could hope for. From fine restaurants and modern entertainment, traditional village drama and dance to the Bali Safari Marine Park or the Bali Zoo Park all within a half hour drive there is something for everybody. It is also a great starting point for those of you looking to get out and about to see the island with tours to areas including Kintamani, Lake Batur, Puri Tirta Empul, Bedugul, Botanical Garden and Tanah lot. Relax by the pool in beautifully landscaped surrounds or take a wander along the paved beach side path running the full length of Sanur where you can check out a multitude of shops & restaurants. The Royal Bali Beach Club at Sanur is only 20 minutes drive from Denpasar Airport & Waterbom Park. Ubud, Bali’s cultural centre featured in the famous book and movie "Eat Pray Love" is only a short drive away. With a range of Studio, One-Bedroom Combination and Two-Bedroom apartments, a number of which have their own private balconies and or full kitchen facilities, this resort offers something for everybody giving you the opportunity to not only enjoy the delights of staying on a tropical island but also to gain a real appreciation of Balinese culture and local life. ... more   less 
Also Known As:
The Royal Bali Beach Club Sanur Hotel Sanur
Karma Royal Sanur Bali

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