I attended my friend's wedding on 22nd of March, and continued with after party. Those staff in the bar were not responsive enough. They did not offer us any drink when we sat on the bar. It was still OK for me as I thought that they were busy opening the bar.
What made me irritated was those guys took pictures of me with their cellphone when I danced.. Several times till I was uncomfortable with it. It really disrespected me as a guest. I believed that in other hotels the staffs learned that "All guests are incognito". This really disappointed as I presumed that a hotel with Harrads level should have had a savvy on this value.
On top of that, they smoked in the bar while there were guests.
I believe that you need to make them behave to balance the product and the service quality of Harrads- For me, the food and the building are quite good, but the service was really a downside for the hotel.More
- Free Wifi
- Free Parking