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“Not satisfactory”

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Mercure Resort Sanur
Ranked #26 of 78 Hotels in Sanur
Reviewed August 30, 2013

Stayed at this hotel for 4 weeks With a Group of 50 persons. My wife and I lived in a deLuxe room. The room was in a very tired condition. It looked like a room from 1975 and I think that nothing had been maintained since then.
The balcony (1,5 square .meters) is a joke.
If 2 persons sit on the balcony you have Place the feet out of the balcony.
There was no cabinet to put the cloths, but you can hang the cloths in the bathroom..
The fridge was in the bathroom and you had to make coffee anf tea in the bathroom.
This is not a 4 * hotel. I will Call it a 2 * hotel.
The garden was very Nice.
The Beach was below the standard we expected. The water is not turquish and the sand is not white as in Thailand and the Caribeen.
On the day of outchecking the cleaning staff knocked on the door at 8:30 am and asked if we were ready to leave the room. And he came two times more before 11:00. The outcheck time is 12:00.
I will not recommend this hotel. We have lived on several 4 * hotels in Asia and all of them were much better than Mercure Sanur.
I will not recommend Bali at all. It is too dull, but the nature is nice.

Room Tip: It is Waste of Money to book a deLuxe room. None of the persons in Our Group were satisfied Wit...
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  • Stayed: January 2013, traveled with friends
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2  Thank Nils445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this reviewResponded October 13, 2015

Dear Guest,
We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. Please let us apologize for letting you down on your return. It is with sincere regret that we note your dissatisfaction with our team and facilities. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in our resort.
Kind Regards

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955 - 961 of 2,339 reviews

Reviewed August 30, 2013

We stayed there 3 days and we love the hotel, staff and the food. Very Clean. Wifi everywhere. The only negative was the beach. Its not a good beach if you wanna swim. The pool was the dark marine color, and in my taste I didn't like it. Overall good hotel.

  • Stayed: July 2013, traveled with family
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Thank Hamid B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this reviewResponded October 13, 2015

Dear Guest,
We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. On behalf of hotel team, we wish to say thank you for your continuous support and we hope you will give us the opportunity to welcoming you again in our resort.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013

My Husband, 8 year old son and I stayed here for 13 nights in August. The location is good if you like to be away from traffic noise but there are still plenty of restaurants and bars nearby at the beach and just outside the hotel. The grounds of the hotel are full of colourful tropical plants and are meticulously kept, with lots of birds and butterflies buzzing around.

Check-in took no longer than 5 minutes although we had prepaid for our stay. We had a spacious room (renovated) with comfortable beds (clean, white bedlinen) flat screen TV, safe, tea/coffee making, complementary water. The room had a brand new air conditioning unit which was the quietest we had ever experienced in a hotel. The bathroom was large with a wak-in shower, although there was black mould in some areas of the shower grout and the hardware on the toilet had rusted a bit. The room was swept daily although not mopped every day which we felt it should have been. Overall, the housekeeping could have been a bit more thorough.

There are two pool areas and both were very well cared for. Sunbeds were always available at the large pool where sunny and shady areas have sunbeds. The small pool only had about 10 beds but a number a table and chairs. The were always loungers available on the beach.

We ate at the restaurant one evening for the buffet which was a reasonable price although the spread wasn't particularly extensive. The drinks at the bar are overpriced for the standard of accommodation. The breakfast was vastly overpriced at US$ 18 (inclusive of tax) per person, and comprised of the usual pastries, eggs, fruit, juices and Asian fare. For breakfast we can recommend the Magnolia restaurant on the beach - just turn right, walk a couple of minutes along the path and it is set back by the temple.

We found the staff at the Mercure to be friendly and helpful. We wanted to change our room because of personal preference and this was arranged immediately without question. We also needed to visit a hospital as our son was bitten by a monkey in Ubud and the manager, Edi, gave us advice on the right hospital and rang them for us so I could explain the problem to an English speaking health professional. All the staff work hard here and we would give them 5*.

Overall, we enjoyed our stay at the Mercure and it suited our needs. It is what it claims to be - a mid-priced hotel.

Stayed: August 2013, traveled with family
Thank WeThreeExplorers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this reviewResponded October 13, 2015

Dear Guest,
We are glad that you had a memorable stay at Mercure Resort Sanur and we really appreciate your positive feedback regarding all aspects of your stay. This has always been rewarding to hear such compliment since it will boost the spirit of our staff to deliver the better hospitality service to our valued guest. We do hope that your next visit in our hotel will be as pleasant as this time. Very look forward to welcoming you again in our resort in the near future.
Kind Regards

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Reviewed August 19, 2013

Location is good, rooms are average. The private beach was nice and it was peaceful to sit by it at night. Wifi speed is good and it was included in the hotel cost. There are lot of restaurants and Spas around the hotel you can walk to.

  • Stayed: August 2013, traveled with friends
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1  Thank whoami345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded August 22, 2013

Dear Whoami345

Warm Greetings from Mercure Resort Sanur

Thank you for telling us about your wonderful experience in our resort. We are delighted to know that your stay was flawless.

We are waiting to welcoming you again, and we hope that your next stay will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team

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Reviewed August 19, 2013

The Mercure Sanur is in a lovely quiet location on the beach near some great restaurants and massage spas. We got a very special deal to stay there in August 2013 so the room was good value for us. The gardens are really lovely and the hotel is quiet.
We found that many of the staff were not friendly and the service was extremely poor. I was very concerned about using the WiFi there as the next time I logged into my account my messages had been read by someone else.
There are some wonderful restaurants near by and the walk way along the beach is really good as you are not hassled by traffic. We really enjoyed Sanur and found it cheaper than Kuta.

  • Stayed: August 2013, traveled as a couple
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1  Thank G-K-M-D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded August 22, 2013

Dear Mr. G-K-M-D

Warm Greetings from Mercure Resort Sanur Bali!

Thank you for taking your time to tell us about your stay at our resort.

Your feedback in regards to the our service is highly appreciated, and rest assure that this comment certainly will contribute in improving our service quality in the future.

It is our hope that you will grant us the opportunity to serve you better in the near future.


Best Regards,
Mercure Resort Sanur Team

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Reviewed August 19, 2013 via mobile

Mercure Sanur is an ok resort. It occupies a pretty substantial piece of waterfront land in Sanur. To get to it though, you need traverse a few back streets, and it is quite far from the shopping / restaurant street. There are however, some decent food options on the same street as Mercure being 'cafe gardenia' and 'mama putu', both provide decent food and value for money

The pools are reasonable for a resort that caliber, as are the other facilities.

The room service menu is quite good value, although the choices are limited.

What really lets this down is the condition of the rooms, they are in need of fairly substantial renovations. As a result, I think Mercure is ok but there are better accommodation propositions is Sanur

  • Stayed: August 2013
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1  Thank ruscom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded August 22, 2013

Dear Mr. and Ms. Ruscom

Warm Greeting from Mercure Sanur,

Thank you for taking time to tell us about your stay at our resort.

Your feedback in regards to conditions of room is highly appreciated. Rest assure that we will take the appropriate to address this problem and improve our service in the future.

We sincerely hope that you are willing to return and grant us the opportunity to provide you with a better service.


Best Regards,

Mercure Resort Sanur Team

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Reviewed August 15, 2013

At first glance the grounds and facilities look great and it appears to be a four or five star resort. Sadly it isn't ! The rooms are very tired and overdue for a refurbishment and a good clean. There is no excuse for dirty bathrooms ! There were some good points such as location and the food was nice but otherwise it leaved a lot to be desired.
There are many other hotels in the area that I would recommend before the Mercure.

Stayed: July 2013, traveled as a couple
1  Thank Matt J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded August 18, 2013

Dear Mr. Matt J

Warm Greetings from Mercure Resort Sanur Bali!

Thank you for taking your time to tell us about your stay at our resort.

Your feedback in regards to the resort condition is highly appreciated, and rest assure that this comment certainly will contribute in improving our service quality in the future.

It is our hope that you will grant us the opportunity to serve you better in the near future.


Best Regards,
Mercure Resort Sanur Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Resort Sanur

Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Phone Number:
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Family Hotel in Sanur
#20 Spa Hotel in Sanur
#21 Luxury Hotel in Sanur
Price Range: $58 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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