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Mercure Resort Sanur
Ranked #26 of 79 Hotels in Sanur
Reviewed March 7, 2013

Beautiful gardens, lovely clean & spacious rooms and excellent service by the staff, the breakfasts were on a buffet basis and what a choice. The downside was being told our room wasn't ready when we arrived then left for 2 hrs, when we complained to the management and finally sorted it we were offered 2 welcome drinks by way of an apology!!!

  • Stayed: February 2013, traveled as a couple
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1  Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded April 7, 2013

Dear Ms. Julie W,

Warm Greetings from Mercure Resort Sanur

Thank you for sharing your wonderful stay with us. We are delighted to hear that you were satisfied.

We hope that your next visit will be more pleasant than the previous.

Best Regards,
Mercure Resort Sanur Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,064 - 1,070 of 2,388 reviews

Reviewed February 28, 2013

This resort is tucked away with incredible gardens, gorgeous beach front, warm swimming pool, very satisfactory rooms....and wonderful staff. It is an older property, but exceptionally well maintained. Our room was spotless with updated decor. The outside shower was an added bonus! The entire staff is courteous, positive and very helpful. We have enjoyed our stay here immensely! We hired a driver to take us to Kuta, Seminyak daily....but staying in Sanur was so relaxing....will do it again!

Stayed: February 2013, traveled as a couple
3  Thank Susiegirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded April 1, 2013

Dear Susiegirl1,

Warm Greetings from Mercure Resort Sanur

We very much appreciate your review about your recent stay in our resort. It is a pleasure to know that your stay was perfect.

We are waiting to welcoming you again, and we hope that your future stay with us will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2013

I booked this hotel with the idea that it would be a perfect spot to just relax & recharge the batteries. We were right. It was perfect. Our room was upgraded due to an oversight of being forgotten about at the airport - but that turned out to be at our advantage. We were in room 268, with beach views, and about 20m from the pool & restaurant. As Accor members, we got 50% off food & 15% off drinks at the restaurant. We couldn't fault the food - a good variety & although expensive compared to elsewhere, with our discount it turned out to be about the same.

The hotel is at the quieter end of Sanur, which is what we wanted. It was quite an easy walk down the beach foreshore to the other end, but there were quite a few stall owners who liked to follow and harrass you as you walked past. Shopping at Tootsies was too easy - no haggling and very reasonable prices for good quality clothing and bags.

The hotel room was very nice. Good size, lovely bed, and a shower that had hot water (last time I visited Bali, I had no hot water at all). Nice sized bathroom. We couldn't complain. Air conditioner was a bonus too, especially travelling at this time of year.

Overall, if you're looking for something on the quieter end of Bali, we would highly recommend this hotel. We thoroughly enjoyed our 5 nights here, and will definitely be back.

  • Stayed: February 2013, traveled as a couple
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2  Thank Blu83y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded April 7, 2013

Dear Blu83y,

Warm Greetings from Mercure Resort Sanur

Thank you for sharing your wonderful stay with us. We are delighted to know that you are willing to come back for your next stay.

We hope that your next visit will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team

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Reviewed February 23, 2013

The hotel is quiet nice , but the food is not great and overpriced !
My 8 year old niece had to pay for breakfast
On the website it mentions a fitness center that does not exist anymore.
The staff are very friendly

  • Stayed: February 2013, traveled with family
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Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded April 1, 2013

Dear Mr. William H,

Warm Greetings from Mercure Resort Sanur

Thank you for your willing to share about your experience with us.

Your concern on the food quality is very well noted, and we will share it to our team for further review and improvement.

We hope to have the opportunity to serve you better in the near future.

Best Regards,
Mercure Resort Sanur Team

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Reviewed February 22, 2013

  • Stayed: February 2013, traveled as a couple
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Thank BrinksMP
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded April 1, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 18, 2013

Recently had 4 nights at this hotel, first timer to Bali so I don't really know whether it was good value at $69 a night for two people
Staff were very friendly and helpful, room service was prompt, pools are lovely although it would be better if they were staffed after 6pm. We didn't use the restaurant, at $18 per head for the buffet surrounding restaurants offered better value
The hotel does look tired with chipped and cracked tiles on external stairs and some parts in need of a repaint but all in all it's ok
The location at the southern end of sanur beach means its quiter than most but quite a walk to shops etc. The hotel does offer a shuttle service to and from Hardys supermarket and you can walk to street stalls and other shops from here

  • Stayed: February 2013, traveled with friends
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4  Thank tindale17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded April 1, 2013

Dear Tindale17,

Warm Greetings from Mercure Resort Sanur

Thank you for taking your time to share about your first time in Bali with us. We hope that you love to be in the Island of Gods.

Your concern on the hotel condition is highly appreciated. Rest assure we will treat your comment as a reference for our future improvement.

We sincerely hope to have the opportunity to better serve you in the future.

Best Regards,
Mercure Resort Sanur Team

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Reviewed February 18, 2013

A very well priced, well located hotel on pretty Sanur Beach
2 really good pools,one on the seafront, we really enjoyed our deluxe room , number 123 , right next door to restaurant, ground floor
Modern , bright decor, great size ,modern bathroom with the bonus of an adjoining dressing room
As Accor members we were able to get a good rate and points added.
A bit away from the main drag but a $2 cab isn't a big deal
Cute little Warung Art Cafe , directly outside, had the best calamari, delish
A quiet setting , suited us just fine, would definitely return .

Stayed: February 2013, traveled as a couple
4  Thank Hepsprings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this reviewResponded April 1, 2013

Dear Hepsprings,

Warm Greetings from Mercure Resort Sanur

We very much appreciate your review about your recent stay in our resort. It is a pleasure to know that your stay was memorable.

We hope that your future stay with us will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Resort Sanur

Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Phone Number:
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Family Hotel in Sanur
#20 Spa Hotel in Sanur
#22 Luxury Hotel in Sanur
Price Range: $63 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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