We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Mercure Sanur good money for value.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Mercure Resort Sanur
Ranked #26 of 76 Hotels in Sanur
Write a Review

2,164 reviews from our community

Traveler rating
    535
    980
    430
    140
    79
See reviews for
534
1,041
126
54
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (279)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Adelaide, Australia
Level Contributor
162 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 bubbles Reviewed June 1, 2012

We had looked for ward to staying at this hotel for some time as the reviews were good and we had looked at the surrounds on our last trip.
However we were dissapointed with our stay. We requested a non smoking double room and on arrival were given a room which had clearly been used for smokers for a number of nights previously.
The bed side lights were also not working.

We requested a clean up of the room and that the bed side light were repaired on the second day, however this did not happen. On our return from the days outing it was clear that nothing had been done it the room other than basic straightening. I once again complained and spoke to the Duty manager. This started some action and we were offered another room on the second level. We refused this as we were leaving early the next morning and the hassles of moving for this time were outweighed by the positives.

They did attempt to put in a lemon scented burner and cleaned the room again, and the bed side lights were repaired but it was all a little inconvenient and upsetting as this could have been accomplished either before we arrived by looking at our requests or while we were out during the day after we complained.

Room Tip: Insist on seeing the room to make sure that you have the quality of room you requested before accept...
See more room tips
  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2pinkducks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, June 4, 2012
Dear 2pinkducks.

Warm Greetings from Mercure Resort Sanur

Thank you for taking your time to write about your stay in our resort. We are sorry to read that your experience did not meet your expectations.

We have mark your concern on our staff response due to your request. Rest assure we will follow up this issue and to prevent future occurrence.

We hope you are willing to return and give us the opportunity to serve you better in the near future.

Best Regards,
Mercure Resort Sanur Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mt Martha, Australia
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed May 26, 2012

First time at the Mercure Sanur. Loved the location. Enjoyed relaxing on the beach. The pools were good but the lounges around the main pool were non adjustable and were not good for bad backs!
Stayed in a twin deluxe room. Had to have the fridge replaced which was done after 2 reminders. Liked the walk in shower. Soaps, shampoo etc were replaced regularly. Two bottles of water each day. It was good to have tea and coffee making available.
My bed and pillows were ok. Room was well cleaned.
Didn't use any Spa facilities. No information in room.
Had late checkout and it was no trouble to get clean towels and extra drinking water.
Would definitely stay again.

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pittsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, June 4, 2012
Dear Pittsy,

Warm Greetings from Mercure Resort Sanur

We very much appreciate your comments about your last stay in our resort. It is always a pleasure to hear that your stay was memorable.

We are waiting to welcome you again, and we hope our service will better on your next visit.

Best Regards,
Mercure Resort Sanur Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallinn, Estonia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 22, 2012

This hotel was 4-star once it was new, but not anymore.
First room we got was quite poor: some lights were not working, bathroom door not closing, cupboard doors broken, etc. Asked for and got a newer room. The second room was newer, but also quite worn, towel holder broken, toilet was out of function - the hotel personal fixed it at night. Bathroom wasn't cleaned well. In front of the small terrace was a small garden, where we could observe plastic cups, cans, bottles, etc. During our stay (5 nights) it was not cleaned.
The location is away of the main street, but for us it was not a big issue. The hotel provides taxi call service, but they ask 2-3 times more than taxi meter would show. Just walk 300m outside the hotel towards the main street and get a regular taxi with meter.
The hotel also provides shuttle service to Hardy's supermarket, which is in the center of Sanur. This was quite nice, but the last shuttle is at 5:00pm.
They have a nice waiting area downside the lobby, with showers. It was quite nice to use it after check out, as our flight was late at night.
The main territory is maintain quite well, though some beach loungers were worn and partly broken.
Breakfast was very good.
Overall, very average hotel, which lacks good maintenance and cleaning.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with YourSingapore.com

Helpful?
1 Thank Natalja_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, June 4, 2012
Dear Natalja_G,

Warm Greetings from Mercure Resort Sanur

Thank you for sharing your stay in our resort. We regret that some occurrences did not meet your expectations and caused an inconvenience during your stay.

We have marked your concerns on the room condition, as well as the cleanliness problem. Rest assure we will share your feedback with our team for further review and imprvement.

Thank you again, and we hope your next visit will be more pleasant than the previous one.

Best Regards,
Mercure Resort Sanur Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 19, 2012

We stayed at Mercure Sanur for a weekend escapade. While the hotel boasted of "cottage-style" rooms, it was a bit of a let down to check into a normal size room. In a previous trip to Bali, we had bigger rooms in non-big chain hotels.That being said, we enjoyed the fact that the hotel's quiet and that the beach was right at the hotel's doorsteps. Dolce far niente on the beach, listening to the sea waves both day and night.

Stayed May 2012, traveled as a couple
Helpful?
Thank VeroLaPuce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, June 4, 2012
Dear VeroLaPuce,

Warm Greetings from Mercure Resort Sanur

Thank you for taking your time to share your experience in our resort. We will share your comments with our team in order to review our service and improve our quality in the future.

We hope to have the opportunity to serve you better in the near future.

Best Regards,
Mercure Resort Sanur Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Sanur hotels
0.2 mi away
Prama Sanur Beach Bali
0.4 mi away
Puri Santrian
Puri Santrian
#16 of 76 in Sanur
4.5 of 5 bubbles 2,156 reviews
1.2 mi away
Sanur Paradise Plaza Suites
Show Prices
Show Prices
Show Prices
1.5 mi away
Griya Santrian
Griya Santrian
#14 of 76 in Sanur
4.5 of 5 bubbles 1,448 reviews
1.7 mi away
Kejora Suites
Kejora Suites
#5 of 76 in Sanur
4.5 of 5 bubbles 470 reviews
1.4 mi away
Swiss-Belresort Watu Jimbar
Show Prices
Show Prices
Show Prices

Been to Mercure Resort Sanur? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Resort Sanur

Property: Mercure Resort Sanur
Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Phone Number:
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Family Hotel in Sanur
#18 Spa Hotel in Sanur
#20 Luxury Hotel in Sanur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotwire, Orbitz, Hotels.com, Agoda, ACCOR, TripOnline SA, Priceline and HotelQuickly so you can book your Mercure Resort Sanur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing