We had looked for ward to staying at this hotel for some time as the reviews were good and we had looked at the surrounds on our last trip.
However we were dissapointed with our stay. We requested a non smoking double room and on arrival were given a room which had clearly been used for smokers for a number of nights previously.
The bed side lights were also not working.
We requested a clean up of the room and that the bed side light were repaired on the second day, however this did not happen. On our return from the days outing it was clear that nothing had been done it the room other than basic straightening. I once again complained and spoke to the Duty manager. This started some action and we were offered another room on the second level. We refused this as we were leaving early the next morning and the hassles of moving for this time were outweighed by the positives.
They did attempt to put in a lemon scented burner and cleaned the room again, and the bed side lights were repaired but it was all a little inconvenient and upsetting as this could have been accomplished either before we arrived by looking at our requests or while we were out during the day after we complained.
- Official Description (provided by the hotel):
- Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more less
- Reservation Options:
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- Also Known As:
- Mercure Resort Sanur Hotel Sanur
- Mercure Hotel Sanur
- Accor Hotel Sanur
- Mercure Resort Sanur Bali