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“The problem with reading Trip Advisor Reviews” 4 of 5 bubbles
Review of Mercure Resort Sanur

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Mercure Resort Sanur
Ranked #26 of 76 Hotels in Sanur
Bath, England
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The problem with reading Trip Advisor Reviews”
4 of 5 bubbles Reviewed April 8, 2011

Having read reviews on Trip Advisor I requested a superior "renovated room" for our stay at the Mercure. After the extremely long journey from England we were shown to a room which I couldn't believe was renovated - it seemed dark and pokey ! I immediately requested an alternative and was, with absolute graciousness, shown a first floor garden room which although not renovated was large, airy and had a lovely balcony overlooking the gardens - absolutely perfect. The air con was the quietest I've ever had and the huge bed very comfortable.
The gardens of the Mercure are a picture and the staff a delight. The Balinese cottage style of rooms mean you don't feel like you are in a hotel at all and with direct access to the beach and beach restaurants you don't need to visit the lobby at all.
So I felt a bit of an idiot thanks to my avid reading of reviews and taking their advice!
Lesson learnt - probably not!

Room Tip: Lovely restaurants on the beach to the right
See more room tips
  • Stayed March 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GeeJayBath_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, May 5, 2011
Dear Sir/Madam,

Warm greetings from Mercure Resort Sanur.

Thank you very much for sharing your wonderful holiday experience in our resort, we highly appreciate that. It is always a pleasure to receive positive feedback from our guests.
We will pass your comments to our team, as we are sure this input will encourage all of us to continuously provide excellent service to our guests.

We are looking forward to welcoming you again soon.

Yours sincerely,

Mercure Resort Sanur Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,130 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (277)
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  • Chinese (Simplified) first
  • Danish first
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English first
Vienna, Austria
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed April 2, 2011

Stayed there for two nights in the "renovated rooms". Mold and rusty nails. After asking at the reception they told us the rooms were renovated 4 years ago. Nice staff though.
Beach is dirty and swimming area is very small. Will not go back!

Stayed March 2011, traveled as a couple
Helpful?
2 Thank travelRAF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed March 30, 2011

The Mercure Resort Sanur offered value for money accommodation. Located in a quiet part of Sanur it was conveniently close to beach, shops, cafes, transport, etc. Rooms were clean and tidy and service staff friendly. Had read trip advisor and the mixed reviews before booking and did not use hotel services which were expensive. Would stay in this hotel again - and likely to in 2012. Only discrepancy- website advertised free airport transfers if staying 7 days- stayed for 10 and on quoted $US16 per person originally and finally charged $US20 for vehicle pickup. Arranged taxi for airport return.

  • Stayed March 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, April 15, 2011
Dear Sir/Madam,

Warm greetings from Mercure Resort Sanur.

We highly appreciate your comments on our resort, and very pleased to hear that you were very much enjoy your stay with us.

Your comments on the discrepancy of the airport transfer is very well noted. Our rate for airport transfer is USD 20/vehicle.
Rest assured that we will check the issue internally, and please accept our sincere apology for the inconvenience caused.

Your kind feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Once again thank you, we are looking forward to welcoming you again in year 2012!

Yours sincerely,

Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
210 reviews
204 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
4 of 5 bubbles Reviewed March 29, 2011

One thing that really stands out for this hotel is its value. You would expect to pay much more at another resort to receive that standard of service. Even though the hotel is a bit old but the room is recently and tastefully refurbished. The hotel offers good size breakfast, and the restaurant offers a variety of both local and international dishes. People at the front desk are genuinely friendly and helpful. I had encountered a small problem with a local merchant but was satisfactorily resolved through the help of Duty manager Widiana and the head of hotel security. If considering staying there, remember to book the Holiday Saver package offered at the Accor website. You won't be disappointed.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Nathantran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, April 15, 2011
Dear Sir/Madam,

Warm greetings from Mercure Resort Sanur...

We very much appreciate your comments regarding your stay in our resort. It is always a pleasure to receive good review

We will share your comments with our team, especially to Mr. Widiana and the Security team, we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Mercure Resort Sanur Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Resort Sanur

Property: Mercure Resort Sanur
Address: Jl. Mertasari | P.O. Box 3476, Sanur, Denpasar 80034, Indonesia
Phone Number:
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 On the Beach Hotel in Sanur
#17 Romantic Hotel in Sanur
#18 Family Hotel in Sanur
#18 Spa Hotel in Sanur
#20 Luxury Hotel in Sanur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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