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“Chaos at the entrance”

Massimo - Italian Restaurant
Ranked #1 of 18 Dessert in Sanur
Certificate of Excellence
Price range: $20 - $25
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Families with children, Large groups
Dining options: Lunch, Late Night, Dinner, Breakfast, Delivery, Reservations, Takeout
Description: Italian cuisine with specialties of Salento (south-east coast of Italy). Pizza with natural levitation and fire wood oven. Homemade Gelato. Daily production of Mozzarella, Burrata, Ricotta and Mascarpone cheese. Homemade pasta: fettuccine, tortellini with beef filling, agnolotti with ham and mushrooms, ravioli with ricotta and spinach. Oven baked bread. Large Selection Gluten Free Menu.
Broome, Australia
Level Contributor
22 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Chaos at the entrance”
Reviewed January 3, 2014 via mobile

Even with a booking this place was a nightmare to get into. There is no system on arrival with people just pushing their way in the front door. The courtyard was packed with wait listed people and there were not enough staff to deal with it. We were lucky to be seated fairly quickly but right at the front door, so the whole night was focused on pushy and grumpy people trying to get in and wait staff trying to get around them with loaded trays. When food did arrive we had two really nice meals and the two men's meals look like they came off the kids menu, very small. The only thing that redeemed this place was the ice cream out front. They really need a front of house at this place and to start turning people away once they have so many wait listed.

Visited January 2014
Helpful?
Thank Broomie05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MassimoConsiglia, Proprietario at Massimo - Italian Restaurant, responded to this review, January 7, 2014
Nice to read you enjoyed your dinner but not fair to give only two stars rating ... restaurant is very popular, we never push guests to rush with dinner and people like to wait for a table so we cannot really make them go away.
We are always very polite and try to help guests with their needs. If no reservation need to wait (as you notice with a reservation you got promptly sitting) and once in we make sure you have a nice experience.
We always very generous with portion and you should be fair in judge you meal size and price you pay.
Wish you happy new year and hope to meet back soon.
Yours,
Massimo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Bali, Indonesia
Level Contributor
23 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“DO RSV BEFOREHAND.”
Reviewed January 1, 2014 via mobile

been here 3 times for dinner, alwaya fully occupied. saved by the gelato stall outside though.. very nice and has vast selection. do reserve your table beforehand if you want to dine in.

Helpful?
Thank Pingcen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MassimoConsiglia, Proprietario at Massimo - Italian Restaurant, responded to this review, January 2, 2014
Many thanks for your kind review and sorry could not dinner at our place.
Dinner time always best reservation at +62.361.288942 or 0361.7444546
Hope to see you back soon.
Happy New Year,
Massimo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Hard to find elsewhere”
Reviewed December 28, 2013

Owner Massismo takes care of operation and food quality. Probably best Italian food in Sanur and around. We had several pizze and desserts, everything excellent. Great value for money.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Bodo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MassimoConsiglia, Proprietario at Massimo - Italian Restaurant, responded to this review, December 29, 2013
Many thanks for your excellent review.
Hope you take good memories of Bali and have chance to meet you back soon.
Wish you Happy New Year,
Massimo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
52 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“ice cream - take you back to your childhood....”
Reviewed December 28, 2013

this time around we did not have dinner, but every evening we made a point to walk past to try another new flavour ice cream... tried almost all the different flavours, truly lovely...

  • Visited October 2013
    • Value
    • Service
    • Food
Helpful?
Thank DEAR1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MassimoConsiglia, Proprietario at Massimo - Italian Restaurant, responded to this review, December 29, 2013
Thanks for your nice review.
Hope to have you back soon for another gelato.
Happy New Year,
Massimo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
97 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
“Enjoyable place to dine & yummy gelato!”
Reviewed December 28, 2013

Walked in to check the place out as there always seems to be a line up at the gelato servery on the footpath. Came for drinks at the bar and was entertained watching the ladies who were busy behind the bar. Attended a 2nd occasion for dinner.
Very busy place as they have a pizza fire facing the footpath opposite the gelato servery (part of the restaurant) and the you come down a few steps into an open area where people sit to eat their gelato or order meals at the 'outdoor' section of the restaurant and a bar. This is on different levels and then the more formal, large restaurant is towards the back. It seems you have to 'reserve' to get a table as they don't seem to have many available for 'walkers off the street'.
Service was attentive, friendly, thorough & is proof of their good training. Food was tasty & huge selection of Italian food & drinks, at a good price.
Great ambiance about the place and enjoyed the experience. Would recommend.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank DebrussL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MassimoConsiglia, Proprietario at Massimo - Italian Restaurant, responded to this review, December 29, 2013
Many thanks for your nice review.
I personally read every comment and work on to keep quality and improve.
Wish you Happy New Year,
Massimo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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