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Novotel Bali Nusa Dua Hotel & Residences
Ranked #24 of 54 Hotels in Nusa Dua
Beijing,China
Level 3 Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great value”
Reviewed November 14, 2010

Used Advantageplus to book three rooms for my myself and my friends. Two of the three families got free upgrade to two different suite rooms. My room is pool view and it is so big and nice with only around 80 USD. We also joined a free cycling tour to the Nusa Dua area with a friendly local guide. The only drawback is you need to take the shuttle bus for 5 minutes to the private beach.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WilQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A TripAdvisor Member
Reviewed November 11, 2010

We were generally disappointed with our stay at Novotel Nusu Dua. We found the service let the hotel down, particularly in the restaurant and pool area. One one day staff in the restaurant were so scarce we had to pour our own coffee and on several occasions around the pool it was impossible to get any staff attention despite waving the service flag furiously for 20 minutes. Gave up and walked to pool bar to place order. Aircrews were also seen to have the same problem.
For 6 days we did not see any management appear anywhere. They may have been there but were not visible to guests. On the 7th day European who appeared to control F & B appeared and held regular meetings with staff from then on.
As for a General Manager - maybe he was on holidays as well?
All in all all not up to the Accor standardsI have seen at many other of their properties.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
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Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Guest Relations Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, November 29, 2010
Dear Our Valued Guests,

Warmest greetings from Novotel Nusa Dua Hotel & Residences.

On behalf of the team, please allow me to express our concern and apology sincerely. Your comments had been shared to management. And department concerned, especially restaurant and bar already took an appropriate review for the staff, in term of quality service.
Our General Manager has just returned from his annual leave today, however you may voice any comments to his representative or managers. Duty manager is at your service in 24 hours and we will be pleased to assist.
Once again we do apologize for the inconvenience. I do hope this will not impair your trust and give us opportunity to deliver better service, even finest one in your coming visit.

Cordially,
Vivi
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandurah, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 10, 2010

My wife and i stayed at the novotel nusa dua for our honeymoon in october 2010. We had a two bedroom apartment with it's own pool. The room did smell a bit musty when we first arrived but with the climate and all the timber in the place, what can you expect?
The staff were friendly and very helpful and the room was great. i would recommendthe place to anyone who wanted to get out of the main tourist area.
The only thing that wasn't acknowledged was that we were honeymooning. and the resort was told of this when accomodation was booked and was also on all our paperwork, from the travel agent

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Johnno2565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Guest Relations Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, November 29, 2010
Dear Our Valued Guests,

Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences.

Congratulation on your wedding. On behalf of the team, I do apologize should it was not properly recognized. We arranged the honeymoon treatment upon check in with the fruit basket and flower arrangement on the bed and bathtub. If it was not available, indeed please allow us to deliver our sincerest concern.
All the best wishes and regards for you both. I wish we could give more and share more in years to come.

Cordially,
Vivi
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 9, 2010

We picked this hotel from trip advisor recommendations and pricing. Arriving there was a delight and we were in a very nice 1bedroom suite. Great space for the 4 of us. The kids club was so good that the kids almost told us to go away! Service was generally good with just a few minor glitches. Food was also excellent. At night it could get a bit noisy at times due to themed parties being held (very nice). So if you are looking for dead calm, then ask for a golf view room. All in all a truly wonderful experience and we will be back!

  • Stayed August 2010, traveled with family
    • Value
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Helpful?
Thank CAS03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Guest Relations Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, November 10, 2010
Dear Our Valued Guest,

Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences.

We appreciate you shared a wonderful comments. We will always expect you and family to be back again and embrace a genuine warmth and service in Novotel.
Your comments give great value to our property, so that tripadvisor readers will follow your way to visit and feel the ambience as much as you did.

Our sincerest regards to you and family always.

Cordially,
Vivi
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 7, 2010

This is my 2nd time at this hotel. The food here is really very good especially the Nasi Goreng. My partner loved the steaks and said that the chocolate cake in the Pause Cafe was the best he has ever had, with the apple crumble coming in a very close second. The spa is very good. The staff are lovely and go out of their way to help. The only problem that we found was that the bed was way too hard for our liking but that is just a personal choice. Would definitely stay again.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fifipeaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Guest Relations Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, November 10, 2010
Dear Our Valued Guest,

Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences.

Thank you very much for your sharing. There are more from us to you and ready to be delivered at anytime. Your lovely comments will definitely encourage all of our staff. Nasi goreng, chocolate cake and apple crumble will be expecting you at your next visit.

Have a great day for both of you.
Cordially,
Vivi
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 6 Contributor
321 reviews
199 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed November 3, 2010

The Novotel Nusa Dua upgraded me to the most massive two bedroom suite with lap pool and private cabana outside, dining room and kitchen, so I am somewhat biased. The staff at check in were not that attentive, but when I realised my room had been changed to one the size of a large condo I was very grateful and impressed. The hotel has a large circular swimmable pool (which you can swim circles around as the water is of an even depth) and a reasonable fitness centre (which would benefit from a rowing machine or two and better air con). You can book the tennis courts at the neighbouring Ayodya hotel ($8 per hour ++). The conference facilities are outstanding, with natural light flooding in. The grounds are attractively planted with various ficus and bougainvillia.

The Blue Bar closes at 11.30pm, as the hotel clearly caters more to families than the party crowd (but if you want parties there's no shartage elsewhere in Bali). At breakfast I was charged $3 for a cappucino one morning and was told it was free the next. Breakfast was crowded and there was no real wow factor - and only a slender sleection of cereals. I also had to pay $3 for the Intrnational Herald Tribune which must be ordered 24 hours in advance (come on!). Laundry service was very efficient and the staff were helpful. The $15 airport transfer is not outrageous compared to the $10 clapped out taxis and was done in a very nice new Toyota. The Wifi was fast and came included in my room rate.

  • Stayed November 2010, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank George H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 31, 2010

We stayed at Novatel Nusa Dua for 5 days. We had a 1 bedroom suite which had a huge king sized bed. When we arrived there was no bed made up for my daughter, but by the time we had eaten dinner and returned to the room, they had made up one of the sofas in the lounge area. The only negative about the room was it was a little bit dark and there were no fly screens on the sliding door. We were vigilant about mozzies, so sprayed the room each night, but my daughter still managed to get a few bites on her face during the night.
The included breakfast was just wonderful. So many choices. We ate in the restaurant every dinner time and the food was of high standard and reasonable in price.
The free internet in the lobby was great.
The walk to the beach was lovely and everyone was so friendly.
The staff were all young and happy and energetic. The quality of service was excellent. I can recommend the hair braiding for children. This was done by the spa staff in a little gazebo next to the pool, and the price quite reasonable compared to beach people and other areas in Bali. My daughter ended up getting her hair braided twice. At the beginning and end of our trip. We actually returned to Novatel on our last day in Bali to have hair braided and a milkshake. The staff remembered us from staying there 5 days before.
I had a massage myself which was reasonable in price but not all that relaxing. I don't think Balinese massage therapists have proper qualifications and having trained myself as a therapist, I knew they were doing things incorrectly.
It was so handy having a Circle K convenience store just out the back entrance to the hotel. Water there was cheap and even beer. The Bakery in the hotel was also very good. They obviously supplied the bread for the restaurants and it was top quality, not too sweet and sickly like most asian breads.
So in summary, we would definately go back to Novatel Nusa Dua as it was good value for money and the staff were great. The room was excellent and the pool and grounds were lovely. An excellent holiday and a wonderful experience.

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Beimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Bali Nusa Dua Hotel & Residences

Property: Novotel Bali Nusa Dua Hotel & Residences
Address: Jl. Pantai Mengiat | ITDC Complex, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#17 Family Hotel in Nusa Dua
#21 On the Beach Hotel in Nusa Dua
#23 Romantic Hotel in Nusa Dua
#23 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $
Hotel Class:5 star — Novotel Bali Nusa Dua Hotel & Residences 5*
Number of rooms: 173
Official Description (provided by the hotel):
Novotel Bali Nusa Dua Hotel is located in the heart of tranquil Indonesia Tourism Development Corporation, Nusa Dua. Close to Bali International Convention Center, Bali Nusa Dua Convention Center, and Bali Collection. Only 45 minutes away from the famous Uluwatu Temple, and within 5 minutes walking to Bali National Golf Club. It features 173 beautifully appointed rooms and suites, many with pool and garden views. The hotel offers five stars resort facilities including private beach club well-known for the beautiful sunrise view, 1500 sqm lagoon pool, spa, sauna, fitness center, kids club, meeting and conference rooms. Spacious rooms, some are fully equipped with living room, dining, kitchen and private balcony or pool. ... more   less 
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Also Known As:
Novotel Bali Nusa Dua Hotel And Residences
Novotel Nusa Dua Bali
Nusa Dua Novotel
Novotel Bali Nusa Dua Hotel & Residences

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