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“Nice and Relax”

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Novotel Bali Nusa Dua Hotel & Residences
Ranked #24 of 54 Hotels in Nusa Dua
Batam, Indonesia
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice and Relax”
Reviewed September 3, 2013

I stayed for few days for meeting and love the room so much ... the staff was so friendly and the food was excellent.I love the location with walking distance to find the souvenirs and this place is really secure. I can not wait to come back to this hotel to see the genuine staff with the genuine way in serving people. Bali is the right place for holiday see You Soon !

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank H3nny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, September 14, 2013
Dear guest,

Warmest greeting from Novotel Bali Nusa Dua Hotel & Residences!!!

We delighted to learn that you and your family had an enjoyable and memorable experience with us. Your feedback at TripAdvisor.com certainly encourage us to continuously strive for excellent.

Nusa Dua Area is the best choice for holiday in Bali, combine with serene environment and beautiful beaches in the same area as well as providing local touch.

Once again thank you for sharing your experience and i will share your feedback with the entire Novotel bali Nusa Dua team and we look forward to welcome you back here in Bali.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,834 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (441)
Date | Rating
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English first
Tokyo, Japan
Level 6 Contributor
118 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed September 3, 2013

The two bed rooms executive apartment we stayed was nice one. Living room is spacious, enough sofa for everyone to sit and spend time. Big dining table and kitchen with cutlery and utensils.
Hotel seems full with guest with kids/family and I can understand why. The kids club staff was so friendly. Lots of facility and activities for family. We joined the pool volley ball game, it was fun. The staff was able to make groups of strangers can feel relax and having fun.
Restaurant was standard. Buffet lines was not bad but not great either. The format of the restaurant is like open wall, so I can see bird under the ceiling and a bit worry if any dirt from the bird will contaminate the food.
Lobby was not impressive. Small and a bit dark.
Free shuttle bus available to go to Bali connection, a place of shopping and restaurant nearby. Hotel private beach is located 10 min walk and a shuttle bus run from hotel to beach every 15min.
Spa is nice. Not over-charged, clean, relaxing and at the end of the day 9-11PM they give you 25% discount for spa service.

Room Tip: Wanted room with private pool but it was full. Glad didn't get it as the main pool is big enough...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, September 14, 2013
Dear guest,
Greetings from Novotel Bali Nusa Dua Hotel & Residences!!

Thank you for your positive feedback posted on TripAdvisor.com. We are very pleased to know that you had enjoyable stay in our resort.

Total guest satisfaction is our most concern and it is reward for us to know that we able to give you lasting and memorable experience.

Once again thank you for sharing and we will be more than happy to welcome you back here in our resort in the near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 2, 2013

We came here because we are an accor vacation club member and had always wanted to go to Bali. We were very impressed with the one bedroom suite, as it was very spacious with a large open plan kitchen dining and lounge. The bedroom was also roomy as was the bathroom/laundry. The decor was beautiful Balinese style which is very peaceful and tranquil feeling. The pool area was great with a huge pool complex were we lost our boys for hours on end every afternoon as we lounged on one of many day beds around the area. Overall the service was very good - friendly and helpful were they could. Would definately return to Novotel Nusa Dua

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kirstine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, September 13, 2013
Dear guest,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 31, 2013

My wife, 20-month old toddler and I just returned from staying at this hotel and we had a wonderful time. The rooms of the hotel surround the huge pools and everywhere you look the gardens are just stunning.

For families, the kids club is excellent. Children over 3 can stay for free in a supervised room with loads of toys to play with and things to do. Under 3's must be accompanied by a parent or you can pay for a nanny. The two nannies our daughter had were wonderful, as were all the staff at the Kids Club!

There were multiple pools and I loved that the surrounding trees provided plenty of shade for those of us who needed it, as well as sunny areas for those that didn't.

Buffet breakfast covered everything you could want and was delicious. We would also highly recommend room service; the food was presented beautifully, as though we were eating at a fine restaurant. Thursday night seafood buffet at the beach was a highlight.

The room was large and nicely appointed with a full-sized fridge and cooking facilities. My wife thought the room was a little dated but I was happy with the style. There was a large balcony that was safe for our daughter to play in. They also provided an excellent cot and cot linen.

Only downside with the room was a bit of a smell from the bathroom. We're not sure if this is common in Bali or in other parts of the hotel but we assumed that room service would've had it fixed if it were possible, so we didn't complain.

The staff were wonderful; they couldn't do enough for you and made a fuss of my daughter, which she loved. I highly recommend Novotel Nusa Dua to any family with kids. It's really a beautiful place to holiday.

Room Tip: Most of the rooms surround the pool and looked like they would have good views.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dhelsby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, September 13, 2013
Dear guest,

Greeting from Novotel Bali Nusa Dua Hotel & Residences

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive costructive feedback.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concern.

Thank you again for sharing your experience, and we look forward to welcome you back in the near future

Sincerely,
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Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 30, 2013 via mobile

Large room with extra large pool
Wi-fi at common areas... Dining area exquisite accompanied with washing area plus cooking area with cooking facility + fridge... Suitable for family relaxation after visiting places in Bali. Lovely place!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zazsolorider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, September 13, 2013
Dear guest,

Greetings from Novotel Bali Nusa Dua Hotel & Residences!!

Thank you for your positive feedback posted on TripAdvisor.com. We are very pleased to know that you had enjoyable stay in our resort.

Total guest satisfaction is our most concern and it is reward for us to know that we able to give you lasting and memorable experience.

Once again thank you for sharing and we will be more than happy to welcome you back here in our resort in the near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bali Nusa Dua Hotel & Residences

Property: Novotel Bali Nusa Dua Hotel & Residences
Address: Jl. Pantai Mengiat | ITDC Complex, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#17 Family Hotel in Nusa Dua
#21 On the Beach Hotel in Nusa Dua
#23 Romantic Hotel in Nusa Dua
#23 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $
Hotel Class:5 star — Novotel Bali Nusa Dua Hotel & Residences 5*
Number of rooms: 173
Official Description (provided by the hotel):
Novotel Bali Nusa Dua Hotel is located in the heart of tranquil Indonesia Tourism Development Corporation, Nusa Dua. Close to Bali International Convention Center, Bali Nusa Dua Convention Center, and Bali Collection. Only 45 minutes away from the famous Uluwatu Temple, and within 5 minutes walking to Bali National Golf Club. It features 173 beautifully appointed rooms and suites, many with pool and garden views. The hotel offers five stars resort facilities including private beach club well-known for the beautiful sunrise view, 1500 sqm lagoon pool, spa, sauna, fitness center, kids club, meeting and conference rooms. Spacious rooms, some are fully equipped with living room, dining, kitchen and private balcony or pool. ... more   less 
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Also Known As:
Novotel Bali Nusa Dua Hotel And Residences
Novotel Nusa Dua Bali
Nusa Dua Novotel
Novotel Bali Nusa Dua Hotel & Residences

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