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“Amazing!”

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Novotel Bali Nusa Dua Hotel & Residences
Ranked #24 of 55 Hotels in Nusa Dua
Reviewed February 8, 2013

We had a 2 bedroom pool villa for 5 nights and it was incredible. For starters our own private pool which was huge, with a daybed and sun lounges. Inside was a nice kitchen (although we didn't cook), full size fridge and large lounge and dining area. Main bedroom and ensuite were incredible witch huge shower and bath.

- Best buffet breakfast I have eaten
- BBQ seafood buffet on the beach was awesome (and only $18)

I could go on for hours and can't recommend highly enough. We were 2 couples but this would be perfect for families also.

Thank you very much for having us, and can't wait to come back.

Room Tip: Pool villa!!
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  • Stayed: January 2013, traveled as a couple
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2  Thank Timmy067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded February 13, 2013

Dear Timmy067,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!

Thank you very much for taking your time to write a review on TripAdvisor.com, it is always nice to receive a positive comments.

We are delighted to learn that you and your family had an amazing holiday in our resort and we are very happy that the product and services we delivered to you was a satisfaction experience.

Once again thank you for sharing your memorable experience and you good recommendation of our resort. We are looking forward to welcome you back to our resort on your next holiday in Bali soon.

Sincerely

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1,696 - 1,702 of 3,021 reviews

Reviewed February 6, 2013

After a wonderful stay at the Novatel a few years ago we decided to start our Bali holiday here and once again were not disappointed.
On arrival, there was some initial confusion about our room, but the next morning, Rudi the manager wasted no time ensuring this was cleared up to our satisfaction. We were relieved and very pleased he was so accommodating when the mistake made was in fact mine and not the hotel's!
The food in the restaurant and pool bar are of an exceptionally high standard and we thought offering a teenager club was a lovely idea (although our teenager was happy to hang out with us).
Just outside the hotel's gates are a large number of restaurants for travelers like us wanting more choices of restaurants to suit a range of budgets and tastes. But for those wanting the complete 5 star experience, the hotel offers regular free shuttles to Bali Collection where you will find upmarket restaurants and shopping.
The hotel also offers a free shuttle service to their private beach and restaurant although it is only about a 5 minute walk for those wanting a little stretch.
It is impossible not to feel relaxed at the Novotel. All staff including front office, kitchen, service, security, housekeeping and gardening staff go out of their way to make guests feel valued.

In fact staying at the Novotel would be the perfect experience for us if -like at some hotels we have stayed in- ALL staff were to share any tips received given ALL staff go out of their way to make their guests feel so special. This initiative would make this hotel PERFECT in our eyes. Is this possible? (If any other readers know of hotels in Bali that do this could you please let me know as I think this is a brilliant initiative? The only hotel I have seen this done at is at Cassia Cottages in Pho Quock Island Vietnam).
We had an amazing bike tour with Dewa. We arranged this through the hotel's tour desk near the kid’s club. I would highly recommend this to any other guests. Dewa spoke fabulous English and he gave us insights into Balinese culture which we would have been otherwise ignorant to. There's just so much a travel guide can provide! As we rode, Dewa answered our many questions and seemed to genuinely love educating us about Balinese life when asked. We took in some great sights and saw several things we would have otherwise missed in the neighboring area of Benoa.
Although our preference is not to want to stay at the larger international hotel chains where service is often efficient but sterile (in our view), we will always make an exception with Novotel Nusa Dua because of the genuine warmth of the staff here.
I'd like to especially recognise the efficient warm service from Vinni, Rae, Yosi & Gina. I apologise to the many other wonderful members of staff whose names I can't remember.

  • Stayed: January 2013, traveled with family
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5  Thank KetutdeFringe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded February 13, 2013

Dear KetutdeFringe,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!

We delighted to learn that you had a memorable stay once again in our resort, it is a privilege for us to receive such a nice comments on TripAdvisor.com.

I am sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Once again thank you for sharing your wonderful experience and we are very happy to welcome you back in our resort on your next holiday in Bali .

Sincerely

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Reviewed February 5, 2013

This was our second time at Novotel Nusa Dua, and on both occassions we had a 2 bedroom 2 bathroom apartment style suite as we are a family of 4. They are very spacious and comfortable and by far the cheapest around. Unfortunately Novotel Nusa Dua is looking quite 'tired' and in need of a renovation, which I'd say is reflected in the price. It is hard to view it as a 5 star when you see some pretty fancy looking resorts around it. In saying this it is still very comfortable, the staff are extremely friendly and professional, the breakfast has everyting you could possibly want or need, our kids enjoyed the kids club, the gym has very good equipment with clean towels and cool drinking water, the rooms were cleaned very well each day and room service was prompt. There's a convenient mini mart at the back of the resort, and a great little spot for massages etc (Laluna Spa Bali - 75000RP for 1 hr). Resort dining options are also very good, with the standard of food fantastic and extremely well priced considering you are in a resort.

Room Tip: Higher floors are quieter and have a less mosquito problem.
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  • Stayed: January 2013, traveled with family
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1  Thank LicoriceLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded February 11, 2013

Dear LicoriceLover,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!

Thank you for choosing our resort for your recent holiday in Bali again, we appreciate your loyalty and it was delightful for our team to be able to deliver great services to your satisfaction.

At Novotel Bali Nusa Dua Hotel & Residences we continuously strive for excellence, therefore your feedback in regard to refurbishment is very important. We are carrying out room maintenance in regular basis for few number of rooms to make sure that the room condition will be maintained in good shape. We are doing for few number of room only, to consider the comfort stay of guest not to be destructed by major refurbishment.

Once again thank you for sharing your experience and we look forward to welcome you back in our resort again in the near future.

Sincerely

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Reviewed February 4, 2013

This was our second time to Bali, travelling with 3 small children (3, 5, 7) and extended family also with 3 small children the same ages. Previously we stayed at another Novotel in Benoa.

This time we opted for Nusa Dua as we wanted to stay away from Kuta and whilst we liked the hotel at Benoa, the busy road created too much noise.

Room:
We really enjoyed Novotel Nusa Dua, the room was fantastic. We opted for a 2 bedroom suite as the children are small enough that they can share a bed. However the room does not allow for fold away and has 1 king bed and 2 singles only so if your children are larger I would recommend a 3 bedroom suite. They are exactly as presented on the Novotel Website. The kitchenette was small, although had a big fridge. There is no microwave in room or non available, only 2 hot plates for heating food. We had considered a 2 bed pool suite, but we are glad we didn't as we heard a few people say that the pool is quite cold and there where more mosquitos around those rooms. Our advice is to ask for rooms facing the pool as the grounds outside those rooms with balconies facing the exterior of the hotel where really bad for mosquitos.

Food:
We hardly left the hotel, after our first night when we attempted to take 6 small kids out to dinner (not fun) we opted to let them eat around the pool each night. The food was delicious and really well priced. As an example, ordering a pork ribs, satay chicken, kids spaghetti meatballs, extra chips or steamed veg, chefs salad and mash potato set us back around 23,000-25,000 IDR. More than enough for the 5 of us. Breakfast was extensive and there is a mini buffet just for kids with colouring in for them to do when they are finished.

Kids club:
I found the ladies in the kids club to be lovely, our children are quite shy but they worked their magic, especially when they dressed them up as Balinese princesses. You can order the children lunch in the kids club, so if you/they want they can stay all day. There is a new looking playground outside the kids club, but I don't think it gets that much use, mainly as in the mornings it was always wet (after overnight rain) and during the day it doesn't have alot of shade over it and it was too hot.

Pool:
Whilst there is no swim up bar, I prefer the pool at the Novotel Nusa Dua over Benoa as there is so much shade and heaps of day beds of all different shapes and sizes. The paddle pool for little kids is pointless as its in full sun and not near any beds, but it is used by the kids club during swim time. Our children spent 90% of their days in the pool just splashing around and playing on the little islands.

Other:
There is a Circle K convenience store within hotel grounds, but there are additional stores out the back exit to the left. If you want a massage you are looking at paying 200,000 IDR in the hotel and 65,000 IDR outside in the palors outside the back gate. Hair braiding however is cheaper in the hotel salon, from memory it was 90,000 IDR for 20 braids, but I can't remember the charge for additional braids. My eldest had her hair braided for 14,000 IDR, half the price of anyone at Bali Collection. There is also a Junior spa, we didn't get around to doing a Barbie facial, but the treatments sounds like fun for the littlies and were priced around the 200,000.
Don't buy extra water before you just ask for it. We didn't realise that we could ask for extra water, but our travell buddies did on their last day and receive an extra bottels complimentary.
There is also a cafe/bakery in hotel grounds which makes yummy bread. So it was much cheaper for us to buy a loaf of bread approx 1,900 IDR and make sandwiches for lunch. Ask for butter and they may give you some, also complimentary.
Out the front gate and to the left of the Marriot are some markets, its old school Bali so watch out as some of the stock is really dirty. There is also a DVD shop down there, but the range and quality was pretty poor, so shop around if you can.
Don't forget any of the local restuarants will come and collect you and drop you off again if you eat at their establishments.

Overall we had a great stay and would recommend the Novotel Nusa Dua to anyone looking for a quiet holiday away from the hustle and bustle of Kuta.

Room Tip: rooms with balconies facing the pool are better with less mosquitos.
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  • Stayed: January 2013, traveled with family
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8  Thank JoedyPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded February 11, 2013

Dear JoedyPerth,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!

Thank you very much for taking your time to write a review on TripAdvisor.com, it is always a pleasure to receive many positive feedback.

We are very happy to learn that your and your family had an enjoyable holiday in our resort and we can not say enough appreciation with your details review listed from each services you experienced with a positive feedback. You feedback certainly will serve encouragement for the entire team to continuously strive for excellent everyday.

Once again thank you for sharing your memorable experience and we are looking forward to welcome you back to our resort in the near future.

Sincerely

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Reviewed February 4, 2013

My wife & me always choose this hotel when stay at Nusa Dua. A cozy hotel with clean room and big bathroom. The breakfast great. They have a beautiful private beach near the hotel. I recommend this hotel both for family or couple.

  • Stayed: January 2013, traveled with family
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2  Thank Tortens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded February 11, 2013

Dear Tortens,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!!

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Sincerely,

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Reviewed February 2, 2013

This was a short but extremely relaxing holiday. The fifth time we have stayed at the Novotel. Once again other than some fine tuning needed in a few areas of the hotel everything was great value. Breakfast was average and could be improved with variety but there was still plenty to satisfy most. All staff are friendly, helpful always with a smile. Beds are a little hard but they will place an overlay if asked and blinds need replacing to block out early morning light. Pause cafe is excellent. Blue bar staff and food great value. We were lucky enough to experience the spa every day and can highly recommend the treatments and massage there. The staff were outstanding. We will definitely return.

  • Stayed: January 2013, traveled as a couple
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2  Thank Jane-Bruce-P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded February 10, 2013

Dear Jane-Bruce-P,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!

We delighted with your review shared on TripAdvisor.com and we are happy to be able to deliver great services to your satisfaction.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Once again thank you for sharing your experience and we look forward to welcome you back to our resort on your next holiday in Bali.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013 via mobile

we came here for a week over christmas and we had a fabulous time. nusa dua is great for a private family holiday away from the hussle ans bussle of bali. its a 5 minute walk to the bali complex which has some restaurants and shops. great if your feeling a bit casual.
definately worth going to the bumbu bali for dinnerthey will pick you up and drop you off.
only complaint is that there is one lady on the transport desk who is completely incompetent and om two occassions lied about our transport and golf trip.
but the spa and restaurant are.well priced and of a very high standard.

  • Stayed: December 2012
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Thank tfm1402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded February 10, 2013

Dear tfm1402,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!

Thank you for taking your time to write a review on TripAdvisor.com, we are glad o learn that you had fabulous holiday in our resort.

Indeed Nusa Dua is the best choice for a relaxing holiday and Novotel Bali Nusa Dua Hotel & residences provided the best accommodation with Great Value. Please contact me personally in regard to your concern about the transportation representative to fom@novotelnusaduabali.com, i will be more than happy to clarify the concern accordingly.

Once again thank you for sharing your experience and we look forward to welcome you back to our resort in the near future.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bali Nusa Dua Hotel & Residences

Address: Jl. Pantai Mengiat | ITDC Complex, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#16 Family Hotel in Nusa Dua
#21 On the Beach Hotel in Nusa Dua
#23 Romantic Hotel in Nusa Dua
#23 Luxury Hotel in Nusa Dua
Price Range: $86 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Novotel Bali Nusa Dua Hotel & Residences 5*
Number of rooms: 173
Official Description (provided by the hotel):
Novotel Bali Nusa Dua Hotel is located in the heart of tranquil Indonesia Tourism Development Corporation, Nusa Dua. Close to Bali International Convention Center, Bali Nusa Dua Convention Center, and Bali Collection. Only 45 minutes away from the famous Uluwatu Temple, and within 5 minutes walking to Bali National Golf Club. It features 173 beautifully appointed rooms and suites, many with pool and garden views. The hotel offers five stars resort facilities including private beach club well-known for the beautiful sunrise view, 1500 sqm lagoon pool, spa, sauna, fitness center, kids club, meeting and conference rooms. Spacious rooms, some are fully equipped with living room, dining, kitchen and private balcony or pool. ... more   less 
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Also Known As:
Novotel Bali Nusa Dua Hotel And Residences
Novotel Nusa Dua Bali
Nusa Dua Novotel
Novotel Bali Nusa Dua Hotel & Residences

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