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“Excellent hotel with wonderful food”

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Novotel Bali Nusa Dua Hotel & Residences
Ranked #25 of 54 Hotels in Nusa Dua
Reviewed October 23, 2011

Whenever I go to Bali for a longer period of time, I always go to this hotel, the one bedroom apartment is perfect for us, equipped with DVD, washing machine, big fridge and kitchenette. We can have our light breakfast in the room or big buffet breakfast at the restaurant. Location is perfect for sanctuary, I can just sit at the balcony for hours being accompanied by birds and sometimes chipmunk or go to the private beach for coctail. Price is very reasonable considering it located in Nusa Dua area and food is just exquisite. Even if you dont stay at the hotel, come for lunch or dinner for a reasonable priced food with excellent quality or just for happy hour.

Room Tip: For a longer period of time, try the apartment, 1 bedroom can sleep 4, 2 bedroom can sleep 6 and 3 b...
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  • Stayed: July 2011, traveled with family
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1  Thank Marianne1002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded October 26, 2011

Dear Marianne1002,

Greetings from Novotel Bali Nusa Dua Hotel & Residences.

We very much appreciate your comments Posting at TripAdvisor.com regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

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2,019 - 2,025 of 2,941 reviews

Reviewed October 23, 2011

We stayed here for 2 nights to finish our 2 week holiday in Bali. Personally speaking it is not as nice as the Novotel in Benoa which is about 10/15 mins away in a cab.

Overall, the decor and layout of the hotel is nice. Staff were great, very friendly and always helpful. Check in was smooth though we didn't get a welcome drink like we did when we stayed in Benoa. Hugh bathroom in the room and they had the bathtub full with rose petals, very nice. We ate twice in the hotel and the food was nice. If you ask for things like vinegar, extra onions in your burger when you get your meal, you will be waiting a while..!!!

I don't know if this was a problem with the hotel or just Nusa Dua but there was a lot of mosquitos. They were always in our room. And to put in mildly I got destroyed on my left arm with them. This really bugged me out. I don't know if the hotel has regular smokings as other hotels or what happened but we stayed in 4 different hotels in 2 weeks and never had anything close to the same problem as we had in this hotel. But again, to be fair to the hotel, I am not sure this is their fault or it might be just impossible to control in this area.

The pool was sooooo nice. Me and my girlfriend went swimming at night and it was very romantic. Beech is 3 minutes away by free shuttle which runs every 20 mans back and fourth. They have a restaurant at the beech also though we never ate there.

Again check out was quick though we ask the girl to call a taxi for us, which was a guy we knew working for a local taxi company, and she charged us 10,000 for the call. I know they can make local calls for guest FOC but not to mobiles but still sort of though it was a bit much.

This hotel is much more of a family hotel than Novotel in Benoa. They have kids club, lots of activites and there is looootts of other kids around all the time. So if you are a couple, this place might be too noisy for you.

So to sum up, the hotel overall was fine but al in all, when returning to this area I will be going to the Novotel in Benoa for sure.

  • Stayed: October 2011, traveled as a couple
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1  Thank marcuswhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded October 26, 2011

Dear marcuswhy,

Greetings from Novotel Nusa Dua Hotel & Residences

We very much appreciate your comments posted at Tripadvisor.com, it is always nice to receive a constructive feedback. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
In regards to mosquito, we doing once a week to do fogging in all area of the hotel to reduce the population, although we do provide mosquitoes spray or electric zapper on request.

once again thank you for sharing your comments, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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A TripAdvisor Member
Perth, Australia
1
Reviewed October 23, 2011

Staff were fantastic, particularly Dian in the kids club which was wonderful, kids cooking class with very cute little chef costumes and Balinese dress-up and dancing were the highlights for the kids.
Happy hour at the Blue Bar with two for one coktails and drinks was great value, food was good.
Website is a little misleading as the beach is seperate to the hotel so requires a short bus ride, not a big deal but did think it was on the beach as with most hotels in Bali.
Only issue was that the blacony door didn't close competely and the second bathroom exterior door also had a gap at the bottom so mosquitos could get in. Kids were bitten pretty badly during the night, bought some insect spray and sprayed each night which solved the problem.
Great family holiday, would definately recommend this hotel.

  • Stayed: October 2011, traveled with family
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded October 26, 2011

Dear Valued Guest,

Greetings from Novotel Bali Nusa Dua Hotel & Residences

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Dian. We also thanks for your constructive feedback and please rest assure that we are taking appropriate measure to rectify the issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

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Reviewed October 21, 2011

My family of 2 adults and 2 children aged 6 and 4 as well as my in-laws with 4 children under 5 stayed here for a week in October. I spent a lot of time researching a Nusa Dua hotel that had apartments (for space and cooking facilities) as well as a nice pool, kids club and of course spa facilities. The Novotel was the only one that I could find to accommodate all of these. The hotel is set in beautiful grounds and the swimming pool is amazing, we were always able to get sun loungers despite the hotel being 100% occupied for part of our stay. The staff were all lovely - especially Dina and Imelda in Kids club, (Sophie and Caleb say hello ladies!). We had a 2 bedroom apartment and my in-laws had a 3 bedroom one, both were huge and every room had a bathroom. Food at the Square restaurant was lovely although the buffet breakfast was always only luke warm. The Pause cafe is a great alternative if you are just after a sandwich and coffee for lunch. Infact the only small complaint would be that the kitchens were not fully equipped as we had been advised. Other than that would happily recommend this hotel for families.

  • Stayed: October 2011, traveled with family
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1  Thank KatrinaCGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded October 24, 2011

Dear KatrinaCGoldCoast,

Greetings from Novotel Bali Nusa Dua Hotel & Residences,

We are glad to hear that you and your family had enjoyable holiday with us and we very much appreciate your comments posted at Tripadvisor.com regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Our Kids Club attendant. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2011

My big family stayed at this resort last April. There were 14 of us (4 families, 11 adults and 3 kids), so we booked a 2 bedrooms apartment, 1 bedroom apartment and 1 superior room. The resort is awesome, perfect for family holiday with its beautiful pool and kids club.
The 2 bedrooms apartment is huge! Both rooms are big, and the living room is spacious also with a comfy sofa-bed for 2 more people. The apartment also comes with a lovely kitchen and dining table, and a big balcony, and 2 bathrooms. All of us were so happy with this.
The superior room and 1 bedroom apartment are also beautiful and spacious, with modern decor and some local elements. All rooms have a nice balcony.
There is a mini market beside the hotel so that you can buy some snacks or beverages.
The breakfast is good. The service is great; all staffs are friendly and welcoming.
Overall, we really enjoyed our stay here and got nothing to complain.

  • Stayed: April 2011, traveled with family
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1  Thank susanpradja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded October 23, 2011

Dear susanpradja,

Greetings from Novotel Bali Nusa Dua Hotel & Residences

We thank you very much for your comments posted at Tripadisor.com and we are glad to know that you and your family had enjoy the holiday with us.

Despite our spacious Deluxe Room, our next category room such us 1 Bedroom Suites and 2 Bedroom Suites are far bigger which was designed to make sure full relaxation and enjoyment when guest is resting in the room. We also offer kitchenette facility on those room to create the ambiance like stay at their own home or when guest decided to try their cooking skill while on holiday.
The next time you visit us please try the 2 or 3 Bedroom Suite with Private Plunge Pool where you have the privacy swimming in your own suite.

We are looking forward to welcome you back to Bali soon

Sincerely

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Reviewed October 20, 2011

We spent a week in this hotel and loved it. We have a 2 year old and the hotel is clean, safe and very family friendly. The 1 bedroom rooms are very spacious and the pool area is clean and very sizeable.
Kids club is nice - we paid for a nanny for one day at $6 an hour as our son loved going to the Club. If they are under 3, you are very welcome, but they must be with a parent or nanny organised through the hotel. It's a nice area, safe and the kids are happy.
We'd love to return there soon.

  • Stayed: August 2011, traveled with family
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Thank Emma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded October 23, 2011

Dear Ms. Emma S

Greetings from Novotel Bali Nusa Dua Hotel & Residences

We are very glad to hear that you and your family had an enjoyable stay at our resort. It has been our pleasure to look after family especially at Kids Club. Our Kids Club attendant are very friendly and creative when it come to children activities. We also created some program which adapted with traditional Balinese culture such as Balinese dance session where children will have a chance to learn our culture.
It is true that our room are very spacious, this will allow guest and families had the most enjoyable time when resting in the room after busy outdoor activity at our Beach Club or our pool.
We thank you very much for your comments posted at Tripdavisor.com and we are looking forward to welcome you back to Novotel Bali Nusa Dua Hotel & Residences.

Sincerely

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Reviewed October 19, 2011

I stayed at the 1 bedroom apartment suite, room size is excellent, pool is decent, breakfast and room service is good. There is children's club, and they have many nice activities for children.
Hotel's private beach is excellent despite it is separated from hotel area, need to take shuttle
Staffs politeness are fair, should be improved

  • Stayed: October 2011, traveled with family
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Thank jrifter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this reviewResponded October 23, 2011

Dear jrifter,

Greetings from Novotel bali Nusa Dua Hotel & Residences

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bali Nusa Dua Hotel & Residences

Address: Jl. Pantai Mengiat | ITDC Complex, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#17 Family Hotel in Nusa Dua
#21 On the Beach Hotel in Nusa Dua
#23 Romantic Hotel in Nusa Dua
#24 Luxury Hotel in Nusa Dua
Price Range: $93 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Novotel Bali Nusa Dua Hotel & Residences 5*
Number of rooms: 173
Official Description (provided by the hotel):
Novotel Bali Nusa Dua Hotel is located in the heart of tranquil Indonesia Tourism Development Corporation, Nusa Dua. Close to Bali International Convention Center, Bali Nusa Dua Convention Center, and Bali Collection. Only 45 minutes away from the famous Uluwatu Temple, and within 5 minutes walking to Bali National Golf Club. It features 173 beautifully appointed rooms and suites, many with pool and garden views. The hotel offers five stars resort facilities including private beach club well-known for the beautiful sunrise view, 1500 sqm lagoon pool, spa, sauna, fitness center, kids club, meeting and conference rooms. Spacious rooms, some are fully equipped with living room, dining, kitchen and private balcony or pool. ... more   less 
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Also Known As:
Novotel Bali Nusa Dua Hotel And Residences
Novotel Nusa Dua Bali
Nusa Dua Novotel
Novotel Bali Nusa Dua Hotel & Residences

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