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“Beautiful clean property, excellent for families!” 5 of 5 bubbles
Review of Novotel Bali Nusa Dua Hotel & Residences

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Novotel Bali Nusa Dua Hotel & Residences
Ranked #23 of 53 Hotels in Nusa Dua
Certificate of Excellence
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Beautiful clean property, excellent for families!”
5 of 5 bubbles Reviewed October 8, 2011

Stunning property! Staff were lovely, everything was VERY clean and gardens were immaculate. The hotel is set amoungst lovely gardens and a beautiful pool that is quite large! We stayed in a 1 bedroom suite which was extremely spacious, aircon was good. We ate dinner every night at the pool by candle light with 2 for 1 cocktails ($4.50 each!), buffet breakfast was huge and you can eat poolside! Free internet at the lobby. The beach is a short 2 min suttle away, the shuttle arrives every 15 mins. Be careful in the surf there is a lot of growth on the sea floor including sea urchins! However, they have an area that is protected by a net. We spent most our time in the pool when not sight seeing as it was just beautiful!.The kids club was very convenient, it's free and the staff there were just lovely. The watersports are not free as we had thought, my son went parasailing for about 5 mins and it cost $25 USD, kayaking was $20 USD p/hr for a double 'open' kayak. The day spa was about the same price as treatments in AU but they have discounted periods where everything is 20% off. If you are wanting a private driver the hotel is more expensive than the guys parked (10 cars) round the corner, the cars are quite new and it cost us around $40 AUD for 10 hrs (hotel was 450,000 rupiah for a half day). We felt VERY safe at the hotel and we loved our time there and would recommend it to all family and friends. (Would not recommend the Bali Safari and Marine Park it was VERY expensive ($270 for 2 adults & 2 kids (9 & 3)), our friends went to the Elephant Safari Park & Lodge and said it was alot more hands on (esp. if you are staying there) and also alot cheaper).

  • Stayed September 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kiwislovetoholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, October 11, 2011
Dear Valued Guest,

Greetings form Novotel Bali Nusa Dua Hotel & Residences,

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,692 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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A TripAdvisor Member
5 of 5 bubbles Reviewed October 3, 2011

Large spacious rooms - great for family! Pool is great and staff were excellent. Good value and the opportunity to have meals at local restaurants is a bonus. All round a great place to stay with excellent activities provided for children and adults.

  • Stayed September 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, October 11, 2011
Dear Valued Guest,

Greetings from Novotel Bali Nusa Dua Hotel & Residences,

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 bubbles Reviewed October 3, 2011

Beach is not adjacent to the hotel, you should use shuttle buses (and there is no info about it on site). About half of attractions, listed on hotel's page are not available (or available through 3rd companies for a fee). Hotel also charges for EVERYTHING (even for a wake call or anti-mosquito devices). Time to time you really DO need anti-mosquito spray for your room since it is crowded with it.
Bed was very noisy and hard. By the morning whole body was aching. External noise like neighbor's TV and music from the restaurant are well heard within the room as well.
When we've asked transportation desk to call for a taxi, they've cheated us and provided their own car which was 2 times more expensive.
Internet is available only in public areas. If you want to use it from your room, you should pay ridiculous price for it.

  • Stayed September 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, October 12, 2011
Dear Valued Guest,

Greetings from Novotel Bali Nusa Dua Hotel & Residences,

Thank you for your feedback posted at Tripadvisor.com and we regret that we are unable to deliver whole satisfactory of your stay. Our beach club is among the best beach in Bali which is located on Nusa Dua shoreline where we provided a shuttle service go and forth every 20 minutes exclusively for our guest. The distance our beach club only 3 minutes away from our hotel where our driver will gently drive through a private road along side of a golf course.
To reduce the population of Mosquitoes in this tropical island, once a week our housekeeping department doing mosquitoes fogging. We also provide a complimentary mosquito spray in the room and electronic mosquito zapper upon request to ensure our guest is as much as possible protected. To clarify with your comment, please assure that we do not charge a wake up call request for any reason. We would be very happy to arrange a wake up call requested by our guest.
We would have been offer you to relocate to a quieter room when you experience such noise as we do have some room are facing to golf course where room is much quieter.
In regards to hotel transportation we do provide our transport service with fixed price to a certain destination within Bali however a meter taxi is always available when requested by our gues andt we certainly able to arrange the request within minutes. The prize of meter taxi is vary depend on destination and unpredicted traffic.
On behalf of Management Novotel Bali Nusa Dua Hotel & Residences we would like to express our sincerest apology and once again we thank you for your feedback. Please rest assure we are taking an appropriate measure to prevent the occurrence in the future and your feedback served us to encourage our improvement

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New South Wales, Australia
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed October 1, 2011

If thinking about relaxing with a 2 hr mani and pedi in the Hotel Spa....make sure you ask if you do actually get 2 beautiful hours or 2 girls working on you at once for only 1 hour......This happened to me today...not so relaxing, and before you know it its over and you hand over your $$ and somewhat feel cheated......
On the other hand , head to the private beach for a fabulous massage for 100,000 rp for an hour. Totally worthwhile and relaxing. And the ladies are wonderful and accommodating.

  • Stayed October 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, October 12, 2011
Dear Valued Guest,

Greetings from Novotel Bali Nusa Dua Hotel & Residences

Thank you for your feedback shared at Tripadvisor.com. We do provide our SPA (In Balance Spa)in the hotel exclusively with a very competitive rate compare to other hotel's SPA around Nusa Dua area. With a lot of choices of treatment from Traditional massage to our signature Bamboo Massage we are making sure delivering most relaxation experience with a very competitive rates.
Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed October 1, 2011

Great holiday, we will be returning. All the staff we met were excellent. Need poached eggs on the breakfast menu. I would like to praise Aris as a outstanding member of your staff, we made our holidays this her excellent service. My boys both loved her.

  • Stayed September 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, October 12, 2011
Dear Valued Guest,

Greetings from Novotel Bali Nusa Dua hotel & Residences,

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Aris in the Restaurant. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed October 1, 2011

This is my 4th time to Bali and the Novotel is best hotel yet .
You have the best of both worlds with a large lagoon style pool and the diversity of a private beach and bar down the road should you want a different scenery .
The rooms are of good size with Bath room just as big
The staff can't do enough to help you make your stay an enjoyable one but still keep their distance .

  • Stayed September 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, October 12, 2011
Dear Valued guest,

Greetings from Novotel Bali Nusa Dua hotel & Residences,

We very glad to hear that you enjoyed your stay with us during your recent stay at our hotel. We certainly provide our best facilities for our guest with most relaxation. Especially in Nusa Dua the beach is most famous with white sand , shallow water and much quieter compare to other beaches in Bali. Two swimming pool, upper and lower pool is provided for more choices for our guest and also we not forgetting for little one a baby pool next to our Kids Club.

Looking forward for your next Holiday in Bali

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bali Nusa Dua Hotel & Residences

Property: Novotel Bali Nusa Dua Hotel & Residences
Address: Jl. Pantai Mengiat | ITDC Complex, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#17 Family Hotel in Nusa Dua
#21 On the Beach Hotel in Nusa Dua
#22 Luxury Hotel in Nusa Dua
#23 Romantic Hotel in Nusa Dua
Price Range (Based on Average Rates): $
Hotel Class:5 star — Novotel Bali Nusa Dua Hotel & Residences 5*
Number of rooms: 173
Official Description (provided by the hotel):
Novotel Bali Nusa Dua Hotel is located in the heart of tranquil Indonesia Tourism Development Corporation, Nusa Dua. Close to Bali International Convention Center, Bali Nusa Dua Convention Center, and Bali Collection. Only 45 minutes away from the famous Uluwatu Temple, and within 5 minutes walking to Bali National Golf Club. It features 173 beautifully appointed rooms and suites, many with pool and garden views. The hotel offers five stars resort facilities including private beach club well-known for the beautiful sunrise view, 1500 sqm lagoon pool, spa, sauna, fitness center, kids club, meeting and conference rooms. Spacious rooms, some are fully equipped with living room, dining, kitchen and private balcony or pool. ... more   less 
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Also Known As:
Novotel Bali Nusa Dua Hotel And Residences
Novotel Nusa Dua Bali
Nusa Dua Novotel
Novotel Bali Nusa Dua Hotel & Residences

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