We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Sofitel Bali Nusa Dua Beach Resort
Ranked #11 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed February 17, 2014

I just stayed to Sofitel Bali Nusa Dua last week end, I see the overall things are good, expecially the buffet lunch and dinner are impressed. Staffs also demonstrated the professional performance of hospitality services. But it will be more better if the free shuttle bus can reach to Kuta or other areas, rather than Bali collection only. Last but not least, if the open hours of gym can be extended to 24 hours, it will benefit to the jet lap visitors

Room Tip: Pool side room is good to access swimming pool but please accept it may less the privacy and noisy
  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Good_Hotelier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBaliNusaDua, Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded February 18, 2014

Dear Valued Guest,

Bonjour Selamat Siang!

Thank you for sharing your experience staying at Sofitel Bali Nusa Dua. We are happy to know your expectations were met and you enjoyed the buffet presented at our Kwee-Zeen restaurant.

Your feedback in regards of our So Fit gym operational hours and your suggestion of a free shuttle to other areas has been noted and shared with our Management.

We look to welcoming you again.

Sincerely,

Tommy Trisdiarto
Director of Marketing & Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (3,565)
There are newer reviews for Sofitel Bali Nusa Dua Beach Resort
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,764 - 2,770 of 3,565 reviews

Reviewed February 17, 2014

The ST VALENTIN was exceptional on this beautiful resort, all was perfect , restaurant amazing taste , service very professional, relaxing time on the beach the Resort Beach Sofitel give me the best ST VALENTIN on my life. i ll recommend it for sure.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank epinettefm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBaliNusaDua, Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded February 18, 2014

Dear Valued Guest,

Bonjour Selamat Siang!

Thank you for choosing to celebrate your Valentine’s Day with us. We are delighted to hear you had a memorable romantic experience through the cuisine prepared by our restaurant and from our other facilities.

We look forward to welcoming you again.

Sincerely,

Tommy Trisdiarto
Director of Marketing and Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014

Stayed at this newly open Sofitel hotel from 10-14th February. This hotel is still in soft opening mode therefore yes, some area still work in progress, such as, the spa, the beach view room, some area of the garden.
However, this is a great hotel with luxurious amenities, awesome atmosphere surrounding the reception and quite a big room, just to name a few. So please, those who complain about price or being expensive, just go to Kuta instead. A spa for a million rupiah? Sofitel can charge even 3 million if they want to, as I said, this hotel is not the right one for you if asking for bargain or good value hotel. A luxurious hotel comes with a "luxurious" price.
What makes me to return to this hotel:
. Very friendly and accommodating staff
. Extremely comfortable and spacious bed
. Large bathroom area
. Not boring looking shape of pool (very nice in fact)
. Close to the beach.
. Awesome view of the pool area.

Room for improvement:
. Room service needs to improve: at this hotel price, I would prefer, they replace cups with new ones not just washed them in room.
.Tea bags please, not just loose tea leaves. And single portion milk would be nice.
. When you are using loose tea leaves, cleaners seems having trouble to get rid off the previous tea leaves from the filter pot..hahahaa (gotcha, yes I did check)
. Cleaners need to be informed not to shout when they are trying to get attention from their work colleague, I've seen and heard as I was walking across the corridor.

I also quite like the arrangement of the buffet restaurant instead of clustering in one area, which makes the buffet experience quite interesting. I'm a minority probably on this one as a lot of guess probably prefer more accessible arrangement. (Psst....a bit of walking does no harm during your buffet experience).

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank alexis c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBaliNusaDua, Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded February 18, 2014

Dear Valued Guest,

Bonjour Selamat Siang!

We would like to express our gratitude for your experience based on your recent stay with us. It is great to hear you liked our pool area very much and acknowledged the hospitality of our ambassadors. We are happy you liked the arrangement at our Kwee-Zeen restaurant and enjoyed the buffet experience there.

Your constructive feedback is really appreciated and will be shared with management so we may offer an even better staying experience to our guests.

We look to welcoming you again at our resort.

Sincerely,

Tommy Trisdiarto
Director of Marketing and Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2014 via mobile

My girlfriend and I stayed here for
2days and 2nights to celebrate our anniversary and the hotel did not disappoint us. The staff were great. I guess Balinese people are great as a whole. It was noticeable that the hotel just opened a few months back. The hotel is right in front of the beach. We had more fun though at the pool than the beach because the beach is overrated. Our room was really nice- a 5 star quality. The place is far from business establishments. Good thing shuttle buses will take you to the Bali Collection every hour, where restos and shopping can be done. I didn't notice any negatives from the hotel itself and the staff. I guess it will only get better. We'll surely go back
here. The hotel is highly recommended to couples and families who want to get away from
noise and just experience total serenity. Two thumbs up to this hotel.

Stayed: February 2014, traveled as a couple
2  Thank NoypiTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBaliNusaDua, Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded February 18, 2014

Dear Valued Guest,

Bonjour Selamat Siang!

Thank you for choosing to celebrate your special occasion at Sofitel Bali Nusa Dua Beach Resort. It is a pleasure reading such positive feedback of our hotel. We are delighted to know we have managed to meet your expectations and you enjoyed the accommodation and facilities.

We certainly look forward to welcoming you again.

Sincerely,

Tommy Trisdiarto
Director of Marketing and Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2014 via mobile

This has been hands down the best hotel that I have stayed at in a long time.

My sister and I came to the Sofitel in Nusa Dua to conclude our trip around Bali. We had hoped that the experience would be a relaxing one and had the thought in mind that yes we had booked a basic room but we would have access to all the wonderful amenities.

We arrived at 12pm before check in time and we walked into the beautiful Indonesian/French infused hotel delighted by the design, it is breathtaking. We were not made to wait instead, Agung who is a supervisor at reception made our check in seamless, not having to wait at all. He said that he wanted us to be happy because everyone on holidays should be happy and we certainly were. Our room was upgraded to a pool access suite which was phenomenal and we were personally escorted by Agung which was a lovely touch.

Blown away by the room we decided to unwind before exploring the hotel. We enjoyed the Lanvin products provided and the wonderful dual shower facility that is installed in the rooms. The beds were very comfortable and everything in the room was functioning perfectly.

Our next amazing experience where we were greeted with warm smiles everyday was at the Kwee Zeen restaurant located underneath the lobby. The food available for the buffet was extensive with an array of Asian cuisines. The staff were very attentive particular shout outs to Lia an awesome waitress who was so friendly and easy to talk to and Ary who was our master of water, always ensuring that our water glasses were full. The manager of the restaurant thanked us for staying with the hotel and expressed that he enjoyed having our presence because we were warm spirited. Ary then came to us when we were leaving to give us some cakes to take with us to the airport. I was honestly blown away by the level of customer service.

I cannot recommend this hotel enough, you will be amazed by the customer service and the wonderful design of the hotel. I would return here in a heartbeat and will recommend it to all of my friends.

Thanks Sofitel Nusa Dua for an amazing experience, it was exceptional!!!

Stayed: February 2014
3  Thank NatT7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBaliNusaDua, Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded February 18, 2014

Dear Valued Guest,

Bonjour Selamat Siang!

We would like to extend our gratitude for sharing your experience staying at Sofitel Bali Nusa Dua Beach Resort. It is a wonderful feeling knowing you had a magnifique stay from the minute you entered our lobby and you enjoyed our accommodation.

Your acknowledgements of the hospitality and services rendered by our ambassadors will be shared with the team. Agung and Ary will be pleased that they have helped in creating an exceptional holiday for you and your sister.

We certainly look forward to welcoming you again in your next visit to Bali.

Sincerely,

Tommy Trisdiarto
Director of Marketing and Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2014

Early Feb, stayed for 5 nights. As this hotel is new I will try to be fair, but I will give you an honest review. Firstly location is perfect, almost smack bang between nusa dua and tanjung benoa, rooms are lovely and spacious I think 45sqm being the smallest room. The free in room amenities are luxurious, abundant and restocked every day. The pools are enormous with many many lovely comfy pool loungers and the beach lovely and clean, great place to finish the day for a swim. The lobby is amazing, one of the best I've seen, staff are always courteous and attentive.The food okay, honestly we only ever ate in room or by the pool so can't comment on the restaurant (did not go there as it always looked empty).

The hotel itself is very pretty in the common areas. Yes it's a bit rough, but if you've stayed in any 5star Bali hotels they are all like this.

Unfortunately a few things killed it for us. Little things like dirty glasses in the drawers, no real hot water, bathroom flooding when you take a shower, mini bar not being restocked for two days at first. No room available in mini bar to put your own stuff. Rooms not being made up until at least 3pm each day, and the worst thing, the price of food and beverages. And honestly the food was good not great and sometimes missing things like butter for your toast, or sauce for fries, the prices are a blatant rip off. How can a binting cost 12.000 rupiah 100 metres down the beach at a different resort yet cost 70.000 plus tax at the sofitel. Give me a break. And the massages by the pool (spa still closed) try 1 mil a pop. I wouldn't pay that back home.

I will mention I got Bali belly when I was here and the manager organised a car and accompanied me to the hospital, then had someone come collect me after treatment, which let's be honest is unheard of in Bali. I am very grateful for this which is why I am not being to hard on the resort.

Advice to the resort, take a walk down to the Conrad and see how deserted that beautiful resort is, and you will see your future. Fix your pricing and address issues NOW, before the word is out. Competition is fierce, and people who pay big money to stay in the resorts expect 5star everything. You want to keep people in your resort once they arrive, not force them to go elsewhere for reasonably priced food/services.

Room Tip: Try for one near the pool, as otherwise it's a ten minute return trip every time you need to go...
  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TravelChickChez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBaliNusaDua, Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded February 18, 2014

Dear Valued Guest,

Bonjour Selamat Siang!

Thank you for taking the time to write a review of our resort. We are glad to know you found our Luxury Room spacious and liked the amenities offered with it. Your complimentary words in regards of our lobby and ambassadors are a joy to hear.

We apologize for the some ‘teething’ issues you experienced during your stay. These have been noted and shared with the management to offer better services to our guests. We appreciate your feedback to this matter.

We hope to be able to welcome you again.

Sincerely,

Tommy Trisdiarto
Director of Marketing and Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2014

We had a great time in Sofitel Nusa Dua in our amazing honeymoon suite ! Fabulous bed and lots of delicate amenities.
Though you are in a large hotel you dont feel people pressure and service is really perfect.
Gardens and pool is amazing. very good breakfast with so many things to choose, and excellent diner. We also liked the spa and professional masseurs.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank olivier r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBaliNusaDua, Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this reviewResponded February 18, 2014

Dear Valued Guest,

Bonjour Selamat Siang!

It is a real joy knowing you had magnifique honeymoon with us. We are happy to hear you felt that our facilities and services made your special romantic honeymoon perfect.

We look to welcoming you again.

Sincerely,

Tommy Trisdiarto
Director of Marketing and Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nusa Dua hotels
0.4 mi away
The Laguna, a Luxury Collection Resort & Spa
0.9 mi away
Grand Hyatt Bali
Grand Hyatt Bali
#20 of 54 in Nusa Dua
3,709 reviews
2.5 mi away
Hilton Bali Resort
Hilton Bali Resort
#22 of 54 in Nusa Dua
1,861 reviews
Show Prices
Show Prices
Show Prices
2.8 mi away
The Ritz-Carlton, Bali
The Ritz-Carlton, Bali
#6 of 54 in Nusa Dua
2,039 reviews
1.5 mi away
The St. Regis Bali Resort
1.1 mi away
Ayodya Resort Bali
Ayodya Resort Bali
#16 of 54 in Nusa Dua
3,857 reviews
Show Prices
Show Prices
Show Prices

Been to Sofitel Bali Nusa Dua Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Bali Nusa Dua Beach Resort

Address: Bali Tourism Development Complex Lot N 5, Nusa Dua 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#10 Spa Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#10 Luxury Hotel in Nusa Dua
Price Range: $159 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Bali Nusa Dua Beach Resort 5*
Number of rooms: 415
Official Description (provided by the hotel):
Indulge in a fine blend of French elegance and unique Balinese culture at Sofitel Bali Nusa Dua, a lavish 5-star beachfront resort with gorgeously landscaped pools and gardens against an immaculate stretch of white sand bordering the Indian Ocean. Take on leisurely walks along leafy pathways or spend refreshing moments at the centrepiece lagoon pool. Unwind with soothing treatments at So SPA; rejuvenate at Vietura Bali artisan of anti-aging, or stay in shape at So FIT fitness centre. Enchant your taste buds at the resort's two restaurants and two bars. A kids club takes young guests into a fun world of discovery. Memorable meetings are possible with 12 function rooms, including a grand ballroom and a ballroom with ocean views. Ideal for business, leisure, or family fun, Sofitel Bali Nusa Beach Resort welcomes patrons to discover its luxury beachfront offerings for their memorable Bali holiday, only 30 minutes from the airport and main attractions within easy driving range. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Travelocity, TripOnline SA, Priceline, Hotwire, ACCOR, Cancelon, Prestigia, Agoda, getaroom.com, HotelQuickly and Evoline ltd so you can book your Sofitel Bali Nusa Dua Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Bali Nusa Dua Beach Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing