At first glance I am amazed by the whole setting, entrance, greeting, views etc. The check in took 1 hours since our rooms were not ready and we were told that our room was a "good" one so I was expecting something out of the ordinary. During our lengthy wait, we decided to have lunch at Kweezeen, their buffet was impressive, and I must be honest, everything I had was solid, especially their Indonesian dishes.
After lunch we thought maybe our rooms were already available for us, but then we had to wait another 15 minutes. We booked 2 rooms, 1 was ready, but the other was being rushed to be cleaned. Conveniently our rooms were next to each other, we went straight to room number 1 and upon heading towards it we passed the room (room 2) being cleaned, I was shocked to smell an extremely strong cigar/cigarette smoke. As if the previous guests had just been chain-smoking in there the whole time. I had requested a non-smoking room..so clearly my wishes were not addressed to. And not only that, my allergies are starting to act up, and currently I'm not breathing so easily. By the way, my expectations of a "good" room were not met. It's just a plain ordinary king bed room. sigh.
Walking towards the room, we begin to see the minor details. We see past through all the fluff and there are numerous faults. It felt as if the hotel was rushed to be finished, some columns were not painted evenly, flooring was still grimey and don't let me get started with the elevator. Its one of the most depressing elevators I have ever been in. Ugly outdated carpet, and a very odd wooden backdrop. I am just confused why they didn't put much thought in the elevator when they went all out in other areas...?
Upon entering room 2 after it was cleaned out, I did a quick run through and noticed that one of the glasses provided in the bathroom was on the verge of being broken. Which is a huge nono... If I didn't catch it I could've used it and probably cut my lip pretty badly. And after a long afternoon I decided to run a bath, after 15 minutes of waiting for it to fill, there was a large puddle forming on the right corner on the floor. The tub was leaking.... Oh and another thing...the phone in my room...yeah its not working, no one can call me nor can I call out.
Also, if your a light sleeper, forget about staying here. Im about to kill the one bird that is chirping outside my balcony at 1 am. I'm not sure why they did not soundproof the rooms or at least have double panel windows that would block any noise.
Anyway, I'm disappointed with you Sofitel. Your staff are still green and your workmanship below par.
- Official Description (provided by the hotel):
- Indulge in a fine blend of French elegance and unique Balinese culture at Sofitel Bali Nusa Dua, a lavish 5-star beachfront resort with gorgeously landscaped pools and gardens against an immaculate stretch of white sand bordering the Indian Ocean. Take on leisurely walks along leafy pathways or spend refreshing moments at the centrepiece lagoon pool. Unwind with soothing treatments at So SPA; rejuvenate at Vietura Bali artisan of anti-aging, or stay in shape at So FIT fitness centre. Enchant your taste buds at the resort's two restaurants and two bars. A kids club takes young guests into a fun world of discovery. Memorable meetings are possible with 12 function rooms, including a grand ballroom and a ballroom with ocean views. Ideal for business, leisure, or family fun, Sofitel Bali Nusa Beach Resort welcomes patrons to discover its luxury beachfront offerings for their memorable Bali holiday, only 30 minutes from the airport and main attractions within easy driving range. ... more less
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- Also Known As:
- Sofitel Bali Nusa Dua Beach Resort