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“Beautiful resort with amazing staff”

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Samabe Bali Suites & Villas
Ranked #6 of 54 Hotels in Nusa Dua
Certificate of Excellence
Reviewed July 21, 2014

Beautiful hotel with incredible staff - friendly, welcoming and very obliging.
We stayed in an Ocean-front pool suite. The pool was too cold to swim in, although the room was wonderful and had fantastic oceans views. We had the All-Inclusive package, which I would highly recommend. The food and drinks are fantastic with plenty of variety to chose from.
The Signature Activities were great too - although they book out very quickly and subsequently we missed out on most of them - so book them early! Uluwatu temple at sunset was spectacular.
Samabe is perfect for a luxurious and relaxing holiday. I hope to be back there one day!

  • Stayed: July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Kirsty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralf L, General Manager at Samabe Bali Suites & Villas, responded to this reviewResponded July 25, 2014

Dear Kirsty M,

Thank you for staying with us. It was a pleasure to have you as our guest. We are happy to hear you had a great stay at Samabe and I am glad that you took advantage of the all-inclusive benefits and it was your liking.

Kirsty, I am happy to read you loved your trip to Uluwatu temple. Soon, we will also offer recommended tours, so guests can enjoy and explore more of Bali, the people, the local customs and traditions.

Once again, thank you for staying with us and we look forward to welcoming you back to Samabe soon.

Sincerely,

Ralf Luthe, General Manager at Samabe Bali Suites & Villas.

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480 - 486 of 699 reviews

Reviewed July 20, 2014

Its not often that we go back to a place twice. Because of the great time we had three months ago we decided to go back again. I was worried things wouldn't be as good the second time round.......but the place was just as beautiful/magical and the staff worked extra hard at making our stay so relaxing and fun. Our kids loved the kids club and we had a great time at the private beach - kayaking, swimming and catamaraning. Our butler 'Made', was just perfect - she knew when and what our kids loved to eat, and she just made our stay so exceptionally 'easy'. She even came to say good bye to us before her shift started. Whilst our butler provided us with exemplarary service during our stay, every member of staff were exceptionally friendly, caring and hospitable....something that has never been replicated in any other hotel we have stayed in....thank you for making our stay so special. Hopefully see you all again soon....

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Marcus C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralf L, General Manager at Samabe Bali Suites & Villas, responded to this reviewResponded July 23, 2014

Dear Marcus C,

Thank you very much for your continued loyalty to Samabe and sharing your experience following your recent stay with us. Rest assured that every guest, including any return guest, is treated with the highest standard of service. I am glad that despite the worry you had it wouldn’t be as great as your first visit, you decided to stay with us again. Thank you for your trust and loyalty. We really appreciate it very much. In fact, we offer special benefits to return guests. Please do not hesitate to contact me directly next time you plan to visit us again at luthe@samabe.com.

I have passed your kind words of appreciation to Made and other team members, who were so happy to hear that we did not disappoint you and we’ve made your holiday special and memorable again.

Thank you for staying with us. It was a great pleasure to host you and we are looking forward to welcoming you back to Samabe to experience more.

Sincerely,

Ralf Luthe, General Manager at Samabe Bali Suites & Villas.

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Reviewed July 19, 2014

We work in Jakarta and my parents and us just returned from an eight day stay at Samabe Bali two bed room ocean pool villa #18 and I can't say enough about how much we enjoyed our stay. The entire experience was wonderful but the icing on the cake had to be the wonderful personal service we recieved from Dia , Wayan and our Butler. They took such great care of us and went far beyond what ayone would expect from the delicious breakfasts with handpicked ingredients to the lush gardens of the resort, it was a trip to paradise and I cant wait to return to villa #18

Room Tip: # 18 villa
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  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralf L, General Manager at Samabe Bali Suites & Villas, responded to this reviewResponded July 23, 2014

Dear Mike S,

Thank you for sharing your recent experience with Tripadvisor readers here. We are glad to read that you enjoyed your stay so much and you found the service was beyond your expectations, especially that you were well taken care of during your stay with us.

I have passed your compliments to Diah, Wayan and our butler who were happy to hear that you mentioned their names, and that their dedication and hard work is being noticed.

Thank you for staying with us and we look forward the pleasure to welcoming you back to Samabe soon.

Sincerely,

Ralf Luthe, General Manager at Samabe Bali Suites & Villas.

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Reviewed July 17, 2014

The resort is intelligently designed with a focus on the incredible views of the Indian Ocean. We stayed in a family ocean view suite - as large as an apartment with fabulous views over the cliff to the ocean. There was no need to leave the room - it felt like we were right over the sea.

The hotel is brand new - elegant with a touch of local flavour. The service is sensational - from the airport pickup on. The 24 hr butler service made us feel like the most important people in the hotel. Nothing was too much trouble - including the birthday celebrations for our 5 yr old.

The food is great - and the breakfast that is included is just about the best we've had. Great local as well as western choices.

For the reviewer who said it was mouldy - ITS TROPICAL - if you want dry heat go to Egypt. For the reviewer who complained about the staff's English skills - STAY IN AN ENGLISH SPEAKING COUNTRY. We were constantly impressed by the skilled commitment to customer service by all.

We've travelled a lot - and this was truly an excellent experience. Do yourself a favour and stay here if in Bali.

Stayed: July 2014
1  Thank Monique D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralf L, General Manager at Samabe Bali Suites & Villas, responded to this reviewResponded July 20, 2014

Dear Monique D,

Thank you very much for your candid and honest review. I’m very happy you enjoyed yourself at Samabe and everything was up to your satisfaction and beyond. Thank you for pointing out our resort’s fantastic location and the amazing ocean views our guests can enjoy from their rooms.

I would also like to thank you for your recommendation to all the Tripadvisor readers. It means a great deal to us and our staff when our guests have such wonderful experience at Samabe, that they feel compelled to share it on an open forum such as this. We are all very humbled by your kind words. Thank you.

I hope we can see you again in the future and I look forward to welcoming you and your family back to Samabe.

Sincerely,

Ralf Luthe, General Manager at Samabe Bali Suites & Villas.

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Reviewed July 17, 2014

Strongly recommend the one who plans to go Bali alone to stay here! SAMABE resort is a really nice, private and relaxing place. Although the water of the swimming pool at the suite is too cold to swim now, but guests still could use the main swimming pool to enjoy instead. Reading a book lying on a day bed under the sunshine is so called a vacation. Especially recommend to attend their YOGA class in the morning. The teacher IRUL is quite nice. The class combined with relaxing yoga, India yoga and easy yoga. No matter what your age and gender is, all suitable for this class.

In addition, the suite is wonderful. I l especially loved the bed(sometimes I had a sleeping problem, but it didn't happen when I stayed in SAMABE, I think it because the bed is quite comfortable.) and the bathtub is quite big, I loved it.

Really love this journey in Bali. Hope go back soon!

  • Stayed: July 2014, traveled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank Nicole L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralf L, General Manager at Samabe Bali Suites & Villas, responded to this reviewResponded July 18, 2014

Dear Nicole L,

Thank you for the positive review and your recommendation following your recent stay with us. I am glad you found Samabe to be such a nice resort, and especially that you enjoyed the privacy and the relaxing atmosphere here. Sometimes we just need to get away from the daily rush and unwind in the sun, doing absolutely nothing. I’m thrilled you had such a great vacation here.

I have passed your compliments to Irul, our Yoga Instructor, who was very happy to hear that you enjoyed the Yoga classes so much.

Once again thank you for staying as a solo traveler with us and we look forward to having the pleasure of welcoming you back to Samabe soon.

Sincerely,

Ralf Luthe, General Manager at Samabe Bali Suites & Villas.

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Reviewed July 8, 2014


Stayed at Samabe from 6 to 8 july. We were 2 coupels When we arrived only one of the rooms where ready, 312. Went to the pool all afternoon and got to our room 314 about 5 pm. When we came into the room we where met by a awfull smell. Moldy. And the masterroom humid. Call the butlerservice. Told us they will clean the room. We went to Bali collection to have diner. Back at 11.30 pm the room was still smelling. After ringing the butlerservice they send some young boys to fix it with some frech air sprays. Told them that we could'not stay in the room for the night. They understood the problem but told us that all the rooms smell a little moldy. We knew it was not correct. Room 312 Was not smelling. After 1 1/2 hour we where offering a new room 323. 1.30 am. Nice room not smelling. Next day we moved our belongings.

That was all the negative about our stay.

Positive.
Frindly staff and a lot of them. All with a hello and good day. We got good service at the frontdisk. Especially the smiling trainee, Marion. French girl.
High class service.
Breakfast.
Poolservice, beach and facilities.
Deliccious food. Only eat lunch.
Beutyfull areal (location)
The best hotel we have ever tried.

BUT......

Your handling with the moldy room was not ok
No apologize. You knew the room was moldy. Everyone of your staff could also smell it.
No compensation.
You are a 5 starr hotel. YOU ARE.
Not good enough.
Therefore lov rating.

Mr. Holm and Mr. Topp

Stayed: July 2014, traveled with friends
31  Thank KIMHOLM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralf L, General Manager at Samabe Bali Suites & Villas, responded to this reviewResponded July 13, 2014

Dear Kimholm,

Thank you for your valuable feedback following your recent stay with us. Please accept my sincere apology for the trouble with your room. I am sorry that your experience of our resort was not as you expected. We have inspected your case carefully and have taken actions to prevent such thing occurring again in the future.

While you experienced unsatisfactory facilities, I am glad you still pointed out the positive aspects of our property, such as beautiful area and high class services. Thank you for highlighting it.

Once again thank you for staying with us. I hope you can still give us a second chance to serve you with the true Samabe experience. If I can be of any help please do not hesitate to contact me directly at luthe@samabe.com

Kind regards,

Ralf Luthe, General Manager at Samabe Bali Suites & Villas.

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Reviewed July 7, 2014

Samabe bali suites & villa could easily win an award for the Best service resort. Every staff is well trained to take care of customer needs and wants. They go all out for their customers, easily winning the hearts of everyone. We are all impressed by their warm hospitality, friendliness and the smile on their face. Everything was perfect for our 4 nights stay here. We loved our million dollar view suite very much and also thanks for preparing the birthday celebration for our 2 year old son. It was memorable. We would definitely wish to come back here for our wedding anniversary/celebration.

  • Stayed: July 2014, traveled with family
    • Value
    • Rooms
    • Service
1  Thank Yong M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ralf L, General Manager at Samabe Bali Suites & Villas, responded to this reviewResponded July 13, 2014

Dear Yong M,

Thank you for such encouraging review. I am very glad to read that you enjoyed our services and that you found our staff members to be so professional and friendly. Most of all, I’m very pleased that we’ve helped to make your son’s 2nd birthday such a memorable occasion, as it should be.

I have passed your kind words of appreciation to the whole team, who were happy to hear that their hard work and dedication are being noticed. Our impeccable customer service lies at the heart of all we do.

Thank you for staying with us. We would love to welcome you back to Samabe for your wedding anniversary and helps you in making it a very special celebration.

Sincerely,

Ralf Luthe, General Manager at Samabe Bali Suites & Villas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Samabe Bali Suites & Villas

Address: Jl. Pura Barong-Barong Sawangan, Nusa Dua 80363, Indonesia (Formerly Samabe Bali Resort & Villas)
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Nusa Dua
#6 Spa Hotel in Nusa Dua
#6 On the Beach Hotel in Nusa Dua
#6 Luxury Hotel in Nusa Dua
Price Range: $357 - $789 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Samabe Bali Suites & Villas 5*
Number of rooms: 81
Official Description (provided by the hotel):
Samabe Bali Suites & Villas is a Bali beach luxury resort situated in southern Nusa Dua, Bali, only 30 minutes from Bali's International Airport. 81 suites and villas stand within the 8-hectare land, making Samabe one of the Bali luxury resorts with lowest inventory of rooms. Standard benefits or "Limited Privileges" include daily breakfast, daily afternoon tea, unlimited use of non-motorized water sport, complimentary Wi-Fi access, 24-hour butler service, and more. Upgrade to "Unlimited Privileges" - the resort's signature luxury All-Inclusive package, and a list of premium benefits will be added, including daily 24-hour selection of gourmet/organic/Asian/Mediterranean cuisine, daily cocktail hours from 05:00pm till midnight, daily one Samabe signature activity, and many more. Samabe Bali Resort & Villas also features 2 restaurants, 2 bars, a wedding chapel, meeting rooms, gym & fitness center, and an outdoor swimming pool overlooking the vast beauty of the Indian Ocean. ... more   less 
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Also Known As:
Samabe Bali Suites & Villas Nusa Dua

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