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“Great Hotel, wonderful staff”

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VOUK Hotel & Suites
Ranked #38 of 54 Hotels in Nusa Dua
Dunsborough, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel, wonderful staff”
Reviewed March 30, 2014

Stayed 3 nights in March and thoroughly enjoyed the hotel and the great staff. Nothing was too much trouble. The hotel is large enough to have the facilities you need but small enough to have that personal feel. The General Manager Mr Rosen is both personable and accessible; wondering around the hotel chatting and ensuring people are well looked after. Will be back.

Room Tip: The suites are excellent and don't cost the earth.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Terry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraNusaDuaBali, General Manager at VOUK Hotel & Suites, responded to this review, April 9, 2014
Dear Terry,
Your kind words regarding your stay at Mantra Nusa Dua are very well received and appreciated. It is very gratifying to learn from your remarks that you evaluated our hotel so well and your stay with us was so enjoyable.
We sincerely hope to welcome you back in the near future To Mantra Nusa Dua.


Regards,

Gary Rosen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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286 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 28, 2014

This was our very first trip overseas and we struck the jackpot of accommodation!
Awesome food, awesome service, awesome room, awesome day spa!!! Everyone was super helpful and friendly.
Ask about the romantic dinner!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KimberleeFrancis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraNusaDuaBali, General Manager at VOUK Hotel & Suites, responded to this review, April 9, 2014
Dear Kimberlee Francis,
Truly a pleasure to receive your kind words regarding your stay at Mantra Nusa Dua.
We are delighted that you evaluated our hotel so well and your stay with us was so enjoyable.
Most importantly, the very positive marks you gave for the facility and most importantly on the attentiveness and friendliness provided by our team members.
We sincerely hope to welcome you back in the near future to Mantra Nusa Dua.


Regards,

Gary Rosen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 27, 2014

My partner and I loved the Mantra in Nusa Dua the first time, we had to come back. When we arrived we were greeted by name and even had a welcome back letter in our suite from the GM Gary Rosen. The staff at the Mantra make you feel warm and welcome and always make sure you are having a great experience . The staff new it was our one year anniversary and had a surprise cake in the room. The suite was beautiful with a breath taking view, we ended up booking another night because we didn't want to leave. The Charka Spa was a delight, clean, beautiful decor and well trained staff,went back the next day for another treatment because I felt so good. Highly recommended!

Room Tip: We stayed in a suite on the third floor, great view.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jenn Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraNusaDuaBali, General Manager at VOUK Hotel & Suites, responded to this review, April 9, 2014
Dear Jenn,
It was a pleasure welcoming you and your partner back to Mantra Nusa Dua. A very special occasion for us as you were our very first guest to stay with us last year.
We pride ourselves not only with our facilities but most importantly to our wonderful team members and your very generous comments are a testament to this.
We look forward to your next visit.

Best Regards
Gary Rosen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 26, 2014 via mobile

The hotel was great, from check-in, to room service, the buffet breakfast and the pool bar. The pool was fantastic and the staff were friendly and very helpful. We enjoyed the experience and hospitality, not to mention the in house Chakra
spa facility, the body treatments are reasonably priced and worth it. We'll stay in the deluxe suite next time.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AscotVale01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraNusaDuaBali, General Manager at VOUK Hotel & Suites, responded to this review, April 9, 2014
Dear Ascot Vale
We are happy that your for stay at Mantra Nusa Dua was so enjoyable and you have taken back with you many unforgettable experiences from the “Island of the Gods”.
We are continuously striving to exceed our guest’s expectations and your comments and evaluation of our facilities and the attentiveness and friendliness of our team members means a lot to us and it is our pleasure to receive your feedback.
We would like to thank you for staying with us. We look forward to welcoming you back in the near future.

Kind Regards,

Gary Rosen
General Manager
Email: gary.rosen@mantranusadua.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 26, 2014

After some hectic eeeks of travel our stay at The Mantra was the perfect break. The rooms were very large, comfortable and immaculate. The food really was a cut above what we had been used to. The best feature of the hotel had to be the warm remarkably trained staff... the really telling thing was that you werent conscious of their training you just felt you were singled out for special treatment. They seemed genuinly warm and interested. Gary Rosen, the general manager was also very evident and attentive to our needs, even to the point of providing a celebratory cake when it casually came up in conversation that my husbands birthday was the last night of our stay. All round a lovely experience!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraNusaDuaBali, General Manager at VOUK Hotel & Suites, responded to this review, April 9, 2014
Dear Jane,
Thank you very much for your kind words regarding your stay at Mantra Nusa Dua. It was a pleasure to learn from your comments that you evaluated our hotel so well and your stay with us was so enjoyable. Most importantly, we are pleased to read the very positive impressions on the attentiveness and friendliness provided by our team members. We sincerely hope to welcome you back in the near future To Mantra Nusa Dua.


Regards,

Gary Rosen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Champery, Switzerland
Level Contributor
88 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed March 22, 2014

I stay at the Mantra whenever I go to Bali for the simple reason that you get a four-star experience at a much reduced price over the beachside properties. Stay at the Mantra, then go eat at the big resorts on the beach (the food there is much better and the prices still reasonable).

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraNusaDuaBali, General Manager at VOUK Hotel & Suites, responded to this review, April 9, 2014
Dear Nick,
Thank you very much for taking the time to give your comments on our hotel and we much appreciate your constructive and positive evaluation.
We see all guest comments as a genuine way to increase our guest’s experiences and expectations.
We look forward to welcoming you back again in the near future.
Best Regards

Gary Rosen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth Hills, Australia
1 review
Reviewed March 17, 2014 via mobile

Great little hotel, a little off the beaten track and doesn't have a lot of facilities but this is really part of its charm. The highlight is definitely the friendly staff who greeted us by name every time! Gary risen (GM) also greeted us almost every day - he should be commended for running the hotel the way a hotel should be run.

Stayed March 2014, traveled as a couple
Helpful?
Thank Graham B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraNusaDuaBali, General Manager at VOUK Hotel & Suites, responded to this review, March 17, 2014
Dear Graham,
Many thanks for your generous comments concerning your stay at Mantra Nusa Dua. It was a delight to learn from your remarks that you evaluated our hotel so well and your stay with us was so pleasant. Most importantly, we are pleased that you have appraised so highly the service provided by our team members. We sincerely hope to welcome you back in the near future To Mantra Nusa Dua.

Best Regards

Gary Rosen
General Manager
Mantra Nusa Dua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about VOUK Hotel & Suites

Property: VOUK Hotel & Suites
Address: Jalan Raya Nusa Dua Selatan, Nusa Dua 80363, Indonesia (Formerly The Puri Nusa Dua)
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Romantic Hotel in Nusa Dua
#30 Spa Hotel in Nusa Dua
#31 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — VOUK Hotel & Suites 4.5*
Number of rooms: 176
Official Description (provided by the hotel):
At VOUK Hotel & Suites (Ex Mantra Hotel and Puri Nusa Dua Hotel) you can truly immerse yourself in Bali. Relax and let your stresses float away in the azure blue resort style pool, a warmth combined with a level of service and attentiveness that will make you want to stay forever. Enjoy panoramic hill top views to the Indian Ocean or hillside vistas from your contemporary style accommodation with all the conveniences to make your stay comfortable. Our feature and facilities are fully equipped gymnasium, beach club, restaurant, wedding venues, mice facilities, bar and lounge, Chakra Spa, resort style pool, and 24 hour reception. Spacious 51sqm Superior room and Deluxe room for your convenience stay facilitated with individually-controlled air conditioning, Wi-Fi, private balcony with daybed, personal safe, bar-refrigerator, cable tv with international channels, lounge, tea & coffee making facilities, rain shower, full amenities, bathtub in Deluxe & Suite. Extra Spacious 102sqm at our Suites designed for family and facilitated with living room. Dining experience in Rasa Restaurant and Splash Bar that both facing the romantic pool. MICE is our specialties with an exceptional facilities to support different setup and panoramic views. There are multiple meeting and function spaces to selected, including a grand ballroom that can cater up to 400 guests cocktail. Located just 20 minutes from Ngurah Rai International Airport and in the heart of Bali’s 5-star destination Nusa Dua. Advantages: Panoramic views of Indian ocean Close to the Airport & GWK Culture Park Close to Pandawa Beach, Melasti Beach, Geger beach & Nusa Dua beach Close to Uluwatu Balinese historical temple & Jimbaran bay We will always continue to do our very best for our guest and we are currently upgrading the hotel to serve our guests better. More facilities will be added to provide a greater living experience, includes: Kids Indoor Playground Youth Games Room Chinese Restaurant Japanese Restaurant POOL BAR with BBQ Grill ROOFTOP BAR Souvenir Store 24 hours Virtual Drugstore 24 hours in-house medical assistance Orthopedic beds for Spinal problem guest Disabled friendly Seaview Terrace IP TV & IP Phone Internet Surfing in every room International Language Speaker In addition to these, we are also renewing our hotel rooms with a nicer design and better amenities. This renovation project will be completed by May 2016 and we are apologize for your inconvenience during your stay with us due to renovation. ... more   less 
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Also Known As:
VOUK Hotel & Suites Bali/Nusa Dua

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