Stayed here for my parents second honeymoon, had unpleasant check/in process at the first time. We booked 2 rooms under the same name and requested an interconnecting/side by side room. Unfortunately, when we did the check in around 21.30 our rooms weren't ready. The receptionist didn't realize that we had 2 rooms until I said so. So, I was really disappointing as my parents had to wait for about 20 min in the lobby doing nothing but worried cos we aint going to be next to each other. Finally, the receptionist decided to call Didi the GRM. He tired his best to accommodate us next to each other by forcing the HK supervisor to release the 2nd room asap. Then, about 10 min later our we had out 2nd room.
I should give Didi a star for his outstanding service and politeness. Really, he apologized for the inconvenient and he upgraded my parents' room to the suite for the 2nd night. I truly appreciated what he did for service recovery for my parents. At the end of the day, although first impression always count but I still think this hotel could improve their services.
- Official Description (provided by the hotel):
- At VOUK Hotel & Suites (Ex Mantra Hotel and Puri Nusa Dua Hotel) you can truly immerse yourself in Bali. Relax and let your stresses float away in the azure blue resort style pool, a warmth combined with a level of service and attentiveness that will make you want to stay forever. Enjoy panoramic hill top views to the Indian Ocean or hillside vistas from your contemporary style accommodation with all the conveniences to make your stay comfortable. Our feature and facilities are fully equipped gymnasium, beach club, restaurant, wedding venues, mice facilities, bar and lounge, Chakra Spa, resort style pool, and 24 hour reception. Spacious 51sqm Superior room and Deluxe room for your convenience stay facilitated with individually-controlled air conditioning, Wi-Fi, private balcony with daybed, personal safe, bar-refrigerator, cable tv with international channels, lounge, tea & coffee making facilities, rain shower, full amenities, bathtub in Deluxe & Suite. Extra Spacious 102sqm at our Suites designed for family and facilitated with living room. Dining experience in Rasa Restaurant and Splash Bar that both facing the romantic pool. MICE is our specialties with an exceptional facilities to support different setup and panoramic views. There are multiple meeting and function spaces to selected, including a grand ballroom that can cater up to 400 guests cocktail. Located just 20 minutes from Ngurah Rai International Airport and in the heart of Bali’s 5-star destination Nusa Dua. Advantages: Panoramic views of Indian ocean Close to the Airport & GWK Culture Park Close to Pandawa Beach, Melasti Beach, Geger beach & Nusa Dua beach Close to Uluwatu Balinese historical temple & Jimbaran bay We will always continue to do our very best for our guest and we are currently upgrading the hotel to serve our guests better. More facilities will be added to provide a greater living experience, includes: Kids Indoor Playground Youth Games Room Chinese Restaurant Japanese Restaurant POOL BAR with BBQ Grill ROOFTOP BAR Souvenir Store 24 hours Virtual Drugstore 24 hours in-house medical assistance Orthopedic beds for Spinal problem guest Disabled friendly Seaview Terrace IP TV & IP Phone Internet Surfing in every room International Language Speaker In addition to these, we are also renewing our hotel rooms with a nicer design and better amenities. This renovation project will be completed by May 2016 and we are apologize for your inconvenience during your stay with us due to renovation. ... more less
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- Also Known As:
- VOUK Hotel & Suites Bali/Nusa Dua