We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It was nice at the end of the day :)”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
VOUK Hotel & Suites
Ranked #37 of 54 Hotels in Nusa Dua
Lyon, France
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“It was nice at the end of the day :)”
Reviewed March 14, 2014

Stayed here for my parents second honeymoon, had unpleasant check/in process at the first time. We booked 2 rooms under the same name and requested an interconnecting/side by side room. Unfortunately, when we did the check in around 21.30 our rooms weren't ready. The receptionist didn't realize that we had 2 rooms until I said so. So, I was really disappointing as my parents had to wait for about 20 min in the lobby doing nothing but worried cos we aint going to be next to each other. Finally, the receptionist decided to call Didi the GRM. He tired his best to accommodate us next to each other by forcing the HK supervisor to release the 2nd room asap. Then, about 10 min later our we had out 2nd room.

I should give Didi a star for his outstanding service and politeness. Really, he apologized for the inconvenient and he upgraded my parents' room to the suite for the 2nd night. I truly appreciated what he did for service recovery for my parents. At the end of the day, although first impression always count but I still think this hotel could improve their services.

Room Tip: higher floor as possible
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ib_siska2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraNusaDuaBali, General Manager at VOUK Hotel & Suites, responded to this review, March 17, 2014
Dear ib_siska2005 and valued guest,

We appreciate very much that you have taken the time to give your comments on our hotel and we much appreciate your constructive and positive evaluation.
It is unfortunate that your initial check in was less than perfect as our goal is to achieve 100% satisfaction in all facets of the guest experience from check in to check out. We take all guest comments seriously and this “hiccup” is no exception and was examined thoroughly so that we will be able to avoid such occurrences in the future.
I was pleased to read that our team members did their utmost to rectify this first impression and that the follow up service provided by our Mantra team members enabled you and your family to continue to enjoy our facilities and services.
We look forward to welcoming you back again in the near future.

Sincerely,
Gary Rosen
General Manager
Mantra Nusa Dua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

291 reviews from our community

Traveler rating
    115
    105
    37
    17
    17
See reviews for
60
119
14
22
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sydney, Australia
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 13, 2014 via mobile

I chose this hotel for its price and the fact that Mantra in Australia is reputable.

The grounds and pool are beautiful. All staff were very friendly. This place is relaxing, quiet with a wide range of people who stay there. Don't be worried by the 'location' so much, as free shuttles are available and cabs are also cheap.

We got a really great deal on this hotel at $72 per night and couldn't be happier with what we got.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank malinaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraNusaDuaBali, General Manager at VOUK Hotel & Suites, responded to this review, March 17, 2014
Dear Malina,

Many thanks for your very kind words about your experience and stay with us here at Mantra Nusa Dua. It is so gratifying and a pleasure to ascertain from your comments that you have evaluated our resort so well and your stay with us was enjoyable and ultimately a great vacation. Ultimately our goal is to exceed our guests expectations and we are pleased to read the very positive impressions on the attentiveness and friendliness provided by our team members. We sincerely hope to welcome you back in the near future To Mantra Nusa Dua.

Sincerely
Gary Rosen
General Manager
Mantra Nusa Dua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2014

Warm,friendly,caring staff,amazing choice at breakfast, good choice of evening meals,spent 2 weeks there, it was the most relaxing and pampered holiday we have ever had. Whilst all staff were great,management,namely Gary and Didi, were in attendance daily checking on guests needs and comfort. Hotel has a shuttle to the nearby beach and is in easy reach of shops and other amenities. We,re in our 60's from the UK. and feel that this hotel will suit all ages.

Sue&Bill

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraNusaDuaBali, General Manager at VOUK Hotel & Suites, responded to this review, March 17, 2014
Dear Susan,
We thank you for staying with us at Mantra Nusa Dua and especially for your extremely kind words.
We are unswerving in our quest to exceed our guest’s expectations and your positive comments and evaluation of our service and facilities as well as the attentiveness and friendliness provided by our team members attested to our success.
We look forward to welcoming you back in the near future.

Sincerely
Gary Rosen
General Manager
Mantra Nusa Dua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 10, 2014

We recently spent 5 days at the Mantra. Most Wonderful staff ever. Beautiful Pool. Great restaurant. The room was clean, bed comfortable, bathroom immaculate. We will go back the next time we want to spoil ourselves

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan12345672014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraNusaDuaBali, General Manager at VOUK Hotel & Suites, responded to this review, March 17, 2014
Dear Dan,
Thank you so much for your very generous words regarding your stay at Mantra Nusa Dua and that you have evaluated our hotel so well and your stay with us was so enjoyable. Most significantly, it is a pleasure to read your very positive impressions on the attentiveness and friendliness provided by our team members. Our goal is always to make our guests feel at home and I know that the team here are dedicated to achieving this goal.
We sincerely hope to welcome you back in the near future To Mantra Nusa Dua.

Sincerely
Gary Rosen
General Manager
Mantra Nusa Dua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cappella Maggiore, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 6, 2014

Great! Value for money, a brand new hotel with all conforts. Pity it's not on the beach but there's a free shuttle. Also food is outstanding, served with a smile. Swimming pool is nice too , huge and very relaxing.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lovis8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraNusaDuaBali, General Manager at VOUK Hotel & Suites, responded to this review, March 17, 2014
Dear Lovis8,

Thank you very much for taking the time to give your comments on our hotel and we much appreciate your positive evaluation. We are pleased to read that you truly enjoyed our facilities and your kind words on service provided by our Mantra team members.
We look forward to welcoming you back again in the near future.

Best Regards
Gary Rosen
General Manager
Mantra Nusa Dua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 6 Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed March 3, 2014 via mobile

Stayed two nights at the Mantra Nusa Dua to attend a wedding at St Regis and to celebrate our wedding anniversary. Overall we are pleased with our choice to stay at the Mantra. We were delighted to be upgraded and to receive a fruit platter & strawberries with chocolate, together with a congratulatory card from the GM. The room was big and new, a lovely view from the huge balcony that has a day bed. The bathroom is big and the inviting pool runs the length of the resort. We have stayed in many Nusa Dua resorts and I would compare this with the Courtyard Marriott which we stayed 5 months ago - similar sized with the same minimalistic, modern resort at about the same price. The aesthetic Bali feel here is better. Only a year old, the Mantra is sitting on an area which is the newer part of hotel development outside the gated Nusa Dua gated area. The neighbours are the St Regis and the humoungous The Mulia. A slight downside is that its beach (5 mins car ride) is semi-private - shared with other properties. But at least the water and sand is cleaner than the Courtyard Marriott's beach. P.S - for breakfast it would be good to serve a full mug of coffee and not just half, also label the lifts panel to indicate which floor is the lobby, coffee house, spa etc. Overall, a good affordable hotel in its class.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank watertay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 28, 2014 via mobile

I stayed in Mantra for 5 days and I really won't leave. Love my deluxe room with spacious bathroom..unfortunately the toilet was bit smelly (its typical for hotels in Bali tho). The reception and bellboys were very friendly and helpful. The beach club was pretty good too. The only thing bothered us was the breakfast. Limited choices and its not that good.. hate the nasi goreng, its tasteless, chicken porridge was fine..lots condiments. The location itself was very remote, but you can rent a motorcycle for 80k/day. Overall I was happy with my stay! Good job Mantra..I'll definitely come back. ♥♥♥♥♥

Stayed February 2014, traveled as a couple
Helpful?
1 Thank Nyxjolie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nusa Dua hotels
0.8 mi away
The Grand Bali Nusa Dua
The Grand Bali Nusa Dua
#24 of 54 in Nusa Dua
305 reviews
0.4 mi away
Swiss-Belhotel Segara Resort & Spa
1.8 mi away
Bali Nusa Dua Hotel
Bali Nusa Dua Hotel
#22 of 54 in Nusa Dua
211 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Grand Whiz Hotel Nusa Dua
Grand Whiz Hotel Nusa Dua
#29 of 54 in Nusa Dua
513 reviews
0.8 mi away
Mercure Bali Nusa Dua
Mercure Bali Nusa Dua
#28 of 54 in Nusa Dua
741 reviews
0.9 mi away
Novotel Bali Nusa Dua Hotel & Residences
Show Prices
Show Prices
Show Prices

Been to VOUK Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about VOUK Hotel & Suites

Property: VOUK Hotel & Suites
Address: Jalan Raya Nusa Dua Selatan, Nusa Dua 80363, Indonesia (Formerly The Puri Nusa Dua)
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Romantic Hotel in Nusa Dua
#30 Spa Hotel in Nusa Dua
#31 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — VOUK Hotel & Suites 4.5*
Number of rooms: 176
Official Description (provided by the hotel):
At VOUK Hotel & Suites (Ex Mantra Hotel and Puri Nusa Dua Hotel) you can truly immerse yourself in Bali. Relax and let your stresses float away in the azure blue resort style pool, a warmth combined with a level of service and attentiveness that will make you want to stay forever. Enjoy panoramic hill top views to the Indian Ocean or hillside vistas from your contemporary style accommodation with all the conveniences to make your stay comfortable. Our feature and facilities are fully equipped gymnasium, beach club, restaurant, wedding venues, mice facilities, bar and lounge, Chakra Spa, resort style pool, and 24 hour reception. Spacious 51sqm Superior room and Deluxe room for your convenience stay facilitated with individually-controlled air conditioning, Wi-Fi, private balcony with daybed, personal safe, bar-refrigerator, cable tv with international channels, lounge, tea & coffee making facilities, rain shower, full amenities, bathtub in Deluxe & Suite. Extra Spacious 102sqm at our Suites designed for family and facilitated with living room. Dining experience in Rasa Restaurant and Splash Bar that both facing the romantic pool. MICE is our specialties with an exceptional facilities to support different setup and panoramic views. There are multiple meeting and function spaces to selected, including a grand ballroom that can cater up to 400 guests cocktail. Located just 20 minutes from Ngurah Rai International Airport and in the heart of Bali’s 5-star destination Nusa Dua. Advantages: Panoramic views of Indian ocean Close to the Airport & GWK Culture Park Close to Pandawa Beach, Melasti Beach, Geger beach & Nusa Dua beach Close to Uluwatu Balinese historical temple & Jimbaran bay We will always continue to do our very best for our guest and we are currently upgrading the hotel to serve our guests better. More facilities will be added to provide a greater living experience, includes: Kids Indoor Playground Youth Games Room Chinese Restaurant Japanese Restaurant POOL BAR with BBQ Grill ROOFTOP BAR Souvenir Store 24 hours Virtual Drugstore 24 hours in-house medical assistance Orthopedic beds for Spinal problem guest Disabled friendly Seaview Terrace IP TV & IP Phone Internet Surfing in every room International Language Speaker In addition to these, we are also renewing our hotel rooms with a nicer design and better amenities. This renovation project will be completed by May 2016 and we are apologize for your inconvenience during your stay with us due to renovation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Hotels.com, Cancelon, Booking.com, Agoda, Priceline, Ctrip TA, Travelocity, TripOnline SA, Hotwire, HotelQuickly and Evoline ltd so you can book your VOUK Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
VOUK Hotel & Suites Bali/Nusa Dua

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing