First impression: a small hotel with good interior.
At day 1 we stayed in executive suite which actually the most basic suite they have but the best experience ever while we were staying. Like the cleanliness of the room and everything is mostly perfect except for the noise from the road and no private pool. The breakfast was nice at 1st day (the creamy pasta was devine!)
Day 2 we moved to amarossa suite on the ground floor which for us was the nightmare. Dirty, bathroom smells weird and the window door to the private pool need extra effort to be closed. The area of private pool also not comfy enough coz you can hear people talking from the restaurant, so we assumed they can hear us also.
Day 3 was the worst from all. The electricity off from around 10pm to morning n their genset can't support all room's electricity. So we couldn't sleep until it was on around 9 am the next day. So many complaints but the staffs didn't know how to handle it. For a hotel that I thought has good management, this is so far below expectation. I just can't believe you don't have backup for this kind of problem and you let your guest staying without lamp and ac and without any compensation whatsoever.
So hopefully you'll learn your lesson and be better in managing the hotel.
For cleaning service on 2nd floor (our first day room), you did a great job! For CS on 1st floor and the management, do better!
- Official Description (provided by the hotel):
- Amaroossa Suite Bali is a new luxury home for your lovely Bali vacation. Modern, classy, luxurious, and romantic, Amaroossa Bali is the kind of hotel that can make your holiday in the land of paradise feels a lot more extraordinary. Visiting Bali is a special experience, and in turn you also deserve a special place that you can call home while you are there.With Amaroossa Bali, we aim to make your visit to Bali as special as it can be. ... more less
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- Also Known As:
- Amaroossa Suite Bali Nusa Dua